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David McDermott Lexus of New Haven
- Car Dealers
- East Haven, CT
About this business
Location details
655 Main St, East Haven, CT, 06512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I took my NX 350h for a malfunctioning electric magnetic induction phone charger and the part was replace under warranty. When I left the dealer I encountered the same problem. I went back to dealer 10 minutes later and was told they had to check with a tech. Tech could not problem solve issue and I escalated to service manager, who could not solve issue. My vehicle also had a recall on rear traction meter cable corrosion and this was not brought up during my service appointment. Not what you expect from Lexus. I am dissatis... read more
Business response:
Jose, we apologize for the inconvenience and frustration you've experienced. It's concerning to hear that your issue wasn't resolved and that the recall wasn't addressed during your visit. We take these matters seriously and would like to ensure this is taken care of promptly. Please reach out to me so we can arrange a convenient time for you to come back in. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885
Wonderful service and wonderful gentleman brought car to me. Will continue doing business with Lexus!
Business response:
Thank you for your feedback! We look forward to your continued business with us here at Lexus of North Miami.
Always fast and efficient. Comfortable atmosphere and always feel welecomed. Could not imaginge taking our car anywhere else.
Business response:
Rob, thank you for your feedback! We're glad to hear you feel comfortable with us at Treasure Coast Lexus. We look forward to your next visit!
This is my second time working with Lexus of North Miami, and once again they exceeded my expectations. The first time was when I leased my Lexus, and this time I came back to renew my lease. My sales consultant, Carlos Cuervo, was professional, knowledgeable, and made the whole process smooth and stress-free. He truly went above and beyond to make sure I was happy with my new car. The finance team, Danielle and Anna, were also amazing. They explained everything clearly, answered all of my questions, and made the paperwork p... read more
Business response:
Yuni, thank you for returning to Lexus of North Miami and for sharing your experience with our team! We're glad Carlos, Danielle, and Anna made the process seamless and enjoyable. Your recommendation means a lot! Safe travels in your new Lexus!
Overall, disappointed. Service center was very impersonal and no one was available to go over what actually was done to my vehicle. When I had questions about my service report, I had trouble finding someone. Even then, they didn't really seem interested in my questions.
Business response:
We aim for a more personal and communicative service than what you've described, so it's concerning to see this feedback, Tom. I'd like the opportunity to address any questions and ensure everything is understood regarding your recent car care visit. If you're open to it, please reach out directly. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747
The service department is very professional and efficient. They complete the work when it is promised.
Business response:
Ralph, it makes our day to hear you can depend on our service team here at Lexus of North Miami. Thank you for sharing your experience!
The people are very professional. They treat customers well and with respect. I hope you guys continue the good work as it is.
Business response:
Thank you for your feedback! We’re delighted to hear that you were treated professionally and respectfully here at Lexus of North Miami. We hope to welcome you back again in the future!
Courteous, knowledgeable. Communicated well. Service completed as promised. All staff were friendly and helpful. No surprises.
Business response:
Hi Howard, knowing that you had a stress-free and pleasant experience means a lot to us! Thanks for choosing Treasure Coast Lexus. We hope to see you back again in the future!
Just picked up my 2020 Infiniti QX60 from Treasure Coast Lexus, and it was a total breeze! Huge thanks to salesman Michael Bowen—he was a rockstar, patiently answering a barrage of questions (like, seriously, dozens via text) as I prepped for my hour-long drive there. He kept everything smooth, got me in and out super quick, and made the entire transaction painless and efficient. If you’re eyeing a new or used car, this is your spot—highly recommend!
Business response:
Thank you for sharing this fantastic feedback about Michael and the team, Catie! We hope you enjoy your 2020 Infiniti QX60, and we hope to work with you again at Treasure Coast Lexus.
Frequently asked questions about David McDermott Lexus of New Haven
How is David McDermott Lexus of New Haven rated?
David McDermott Lexus of New Haven has a 4.6 star rating with 1,742 reviews.
When is David McDermott Lexus of New Haven open?
David McDermott Lexus of New Haven is open now. It will close at 7:00 p.m.
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