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D-Patrick Ford - The BIG Ford Store
- Car Dealers
- Evansville, IN
About this business
D-Patrick Ford, The BIG Ford Store, is a Ford dealership in Evansville, Indiana, serving the Newburgh IN and Henderson KY areas. New and used Ford's for sale We are the largest Ford Truck dealer in the Tri-State stocking more XLs, XLTs, Lariat, King Ranch, Platinum, Raptor, Limited, Regular Cab, SuperCrew, and SuperCabs in more colors. Also serving Boonville, Carmi, Fairfield, Fort Branch, Haubstadt, Henderson, Jasper, Madisonville, Mt. Carmel, Mt. Vernon, New Harmony, Newburgh, Oakland City, Olney, Owensboro, Petersburg, Pr... read more
Location details
1100 E Walnut St, Evansville, IN, 47714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible customer service: unresponsive, rude when they are, online service booking system is unreliable. Everyone in that place needs customer service training.
Business response:
Karese, we are going to share this feedback with our service managers. We will be in touch to have a phone conversation about your experience.
RecommendedBest service department in the area!!
Business response:
Linda thank you for taking the time to share!
Customer service is a priority. Easy to deal with. I have always had a great experience when dealing with the service department
Business response:
Freddie, thank you for sharing and thank you for trusting our Ford service team!
I've always been a Dodge truck kinda guy. Went there, was very impressed with their customer service, The sales team Mark Feller, Tim Keith & Cody in finance. Great service & very happy with my F150! HIGHLY RECOMMEND! Thank you!
Business response:
Kenny thank you for sharing! #HappyDriving #DpatDeals
If I could give my experience with Dpatrick Ford Lincoln 0 stars I absolutely would. I came in on Monday the 16th of November for a coolant leak. They repaired the hose, allegedly and it only cost me $325. Awesome, I know! The next day Tuesday the 17th of November it’s leaking again. I call in and speak with Lisa. She was very apologetic and told me to bring it in and they would take care of it right away. I was called and told that a fitting had backed out and that was the reason for the leak. Fast forward to Monday 23rd...... read more
Business response:
Jordan, we are looking into your feedback with our managment and ownership. Thank you for the details.
Worst service ever! Customer service definitely not a priority!!! Look for an even more detailed review from my spouse! Go elsewhere!
Business response:
Vicki, your feedback has also been received and we are sharing with our leadership.
Vehicle stock #W14427 On 11/17 contacted D-Patrick about a 2015 Chevrolet Suburban LTZ 4x4. I ask 2x for the inspection report on the vehicle.The same day we test drove vehicle, vehicle had horrible shake that we thought might be a tire out of balance or tire belt separation. When we open the sun roof it stuck open and seal fell out. Trim panel by drivers seat belt falling off. Salesman was apologizing for the horrible shape of vehicle. Salesman said they were going to look into the issue and get it fixed. On 11/20 I contact... read more
Business response:
Joshua, we are checking into your feedback with our sales and service team, to see who you spoke with, and to see any miscommunications that may have taken place. However, we absolutely care about our customer's safety and thier family's. Our team, and ownership live in and support this community, and suggesting otherwise is blatently false. We do have vehicles for sale "as-is" and it seems this vehicle was clearly identified to you as such. These vehicles are typically pre auction and are properly identified and sold to fol... read more
when buying a used car, if you have any issues they will not be willing to help you unless you got deep pockets full of cash. had issues they daybi drive it off the lot, called later that night & $75 just for them to look at it. this place is horrible. Expressway is the place I highly reccomend, bought several vehicles from Expressway & they've always been more than willing to help with any issues I had
We had a bad experience with them also. Took the edge in with a loose piece of trim above the windshield. They took it on a “test drive” , which was unnecessary, and the piece blew off. Then they tried to say it wasn’t there when the car was brought in and tried to charge >$300 to replace it. Also had an engine light that was coming on intermittently (no weird engine noises and it ran fine) they told us we needed a new engine! We took it to another mechanic and it was an intermittently leaking water pump- huge difference!! W... read more
Frequently asked questions about D-Patrick Ford - The BIG Ford Store
How is D-Patrick Ford - The BIG Ford Store rated?
D-Patrick Ford - The BIG Ford Store has a 4.6 star rating with 2,446 reviews.
When is D-Patrick Ford - The BIG Ford Store open?
D-Patrick Ford - The BIG Ford Store is closed now. It will open at 8:00 a.m.
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