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CybertronPC
- Computers
- Wichita, KS
About this business
Computer Sales and Service.
Location details
4747 S Emporia St, Wichita, KS, 67216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Original order was in "Parts Picking" phase for 10 days before the final day of the ETA window. The company then pushed back the ETA by an additional two weeks with no notification other than an automated email. After contacting them through the website, the PC was put together and shipped in four days after the original latest date. The PC runs great, and I was able to get a hard-to-get 3070 by going for pre-built, but the late arrival and lack of communication ended up causing some professional problems for me.
Business response:
We are happy that the customer is so pleased with their system! However, we would also like to sincerely apologize for the unavoidable delay, caused by a variety of factors currently impacting our industry. Typically, delays - if any - are minimized, as adapting to current circumstances has been, and continues to be, a priority for us. The goal of course, is to maintain our high standards with regard to our products, customer service, and customer satisfaction. Thank you, and should the customer ever have any questions re... read more
I went Hâ?¢Aâ?¢M and ordered a PC made of pure unobtanium (MSI x570 Godlike mobo, Radeon RX 6900 XT, & a Ryzen 9 5900X) and I can't believe Cybertron sourced all of the parts so quickly. The system looks great, and came with minimal OEM touches to the OS and no bloatware. My only real fault with the experience is that I wish they would have contacted me and asked if I would like to add a GPU support brace or a vertical mount since this was an oversight on my behalf. However, I'm still giving the order a 5-star rating because... read more
This company is selling too many products at low quality to keep up with, I have tried 4 different times to call their techs support to be on hold for 45 minutes and get an answering machine. I emailed them as well and over the past 5 days I have gotten 3 responses to my almost 15 replies. The computer came with graphics issues and windows 10 was faulty. I was able to reinstall windows do my own troubleshooting and narrowed the issue down to a bad RTX 3070. The tech support finally responded to my emails after I had waited 4... read more
Business response:
We regret, and apologize that an issue was encountered with the system, and that the customer experienced difficulty in reaching us initially. For a variety of reasons, primarily related to high order volume, there many customers who have questions for our Support Team, including those regarding setup or upgrading their systems, etc. This results in support call volume also being high, and it can be difficult at times to reach a Support Team member. While we have been addressing this by adding members to the Support Team,... read more
I have been gaming since the early 1980's and while I am now in my mid 50's and have passed on the Gaming Tradition as a method of family bonding activities with my 4 boys. While all of them are now in their early 20's and may not share my full enthusiasm and understanding of what gaming has brought to our family, but, they all can hold their own when we go online together with our Massive Multi-Player online games. Of all the rig's I have purchased for myself and for my boys, I have never been as impressed with the quality ... read more
I am very impressed. They did an awesome job delivering a top notch experience. I asked for some minor changes last minute to my order and they happily accommodated. I suggest checking the cables when your product arrives as with traveling they could/can come loose. I have ordered from competitors in the past but I would absolutely order from this company again. I would definitely suggest this company to anyone looking for a superior pc gaming experience!!!
I bought my computer through ******** April 2020. In early January of 2021 my computer started rebooting and shutting down randomly. I contacted *** gaming regarding this problem. Tech #1) had me perform 5 different software tests. When completed by the next day I emailed tech #1 to ask what the next procedure would be: no reply. I emailed 2-3 more times, No response. I called the company again on Hold for almost 1 hour. Got ahold of Tech #2. He had me perform some hardware tests (the memory modules were installed next to ea... read more
Business response:
We would like to start with a sincere apology to the customer, regarding the difficulties in maintaining communications during the process of addressing and remedying the issues that were encountered. Though we can legitimately state that the delays and missed communication opportunities were due in large part to higher than usual volume, and certain limitations imposed by COVID-19 in regards staff rotation and work space environment, as we attempted to add additional personnel to scale to meet that volume, there was still ... read more
Order 301069. The PC was shipped with the incorrect fans and a dead SSD. A replacement set of fans were shipped to me, but those were still the wrong ones as they required an additional cable to make them work. Cybertron told me I would need to buy my own cable and gave me the link to an internet site to purchase this cable (with the promise to refund). A member of management sent out a third (and correct) set of fans, but I am still stuck with this cable that is non-returnable. I have received the $79 for the SSD and OS as ... read more
Business response:
We appreciate the customer's feedback, and regret that their experience was not the smooth and enjoyable one usually received by our customers. As to our QA, the fans not being the correct blue ones was indeed something that should have been caught, prior to the system being shipped. With regard to the SSD, it would have been fully functional when testing ended, as it would have had to have been, for the O/S to have been installed, and testing software run. While we do all we can, to reduce and eliminate components with is... read more
Their customer service is just awful you can never get a hold of them very frustrating that I spent 2200$ and they cannot answer the phone
Business response:
We sincerely apologize for any difficulty experienced in reaching us! Due to high sales volume, customer questions related to set-up, upgrading, etc., have also been higher. While we continue to address this increased volume with additional staffing, etc., it has temporarily resulted in longer than normal wait times, for some. At this time, it is our understanding that you were contacted by our Friendly Customer Service Team, the business day after leaving your feedback, and received answers to all of your questions. Tha... read more
Our CLX PC came with a bad graphics card and they said that they will give us a refund. It's been 3 months and they still have not gave it to us. Unacceptable.
Business response:
First we would like to sincerely apologize to this customer, for the delay in finalizing the refund for the graphics card. The refund was finalized the day after we were alerted to the oversight, by the BBB. As to the delay itself, while the refund was initially processed in early November, 2020, it was not issued until early January, 2021, as noted above. We are still investigating the cause, but currently believe it to be either an internal email that was not sent, or was missed by the recipient. Again, we sincerely ap... read more
Frequently asked questions about CybertronPC
How is CybertronPC rated?
CybertronPC has a 4.6 star rating with 1,029 reviews.
When is CybertronPC open?
CybertronPC is closed now. It will open tomorrow at 8:00 a.m.
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