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CybertronPC
- Computers
- Wichita, KS
About this business
Computer Sales and Service.
Location details
4747 S Emporia St, Wichita, KS, 67216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
While initially I was a little let down by the fact that I received a faulty GPU and had to return the PC to receive an entirely new one from them, their customer support is by far the best that I've ever had to interact with. The wait times were a bit long, but they were absolutely amazing in terms of quality, and even offered 2 free upgrades to components due to the hassle I had to go through as a first time buyer. Simply because of how easy they are to communicate with, and their obvious dedication to customer care I woul... read more
Business response:
Thank you for choosing us for your computer needs! While we do sincerely regret the issue encountered with the GPU, we are happy that our Friendly Customer Service Team was able to remedy the issue, to your extreme satisfaction. And, of course, should you have any questions in the future, please do not hesitate in contacting us - we're always happy to help!
Cybertron is the best place to buy a PC. Though the wait time to receive it is a little extensive the AMAZING customer service and amazing quality highly outweighs that negative. I was contacted almost immediately back and given amazing customer service with my many questions. The quality of the PC itself I was blown away by. Right out of the box you sense a great sense of quality. I will chose Cyberton as my new to go to.
It has been over 6 months now that I have had my CybertronPC and I am very happy with it. I had very specific build requirements and the company delivered everything I wanted. Sometimes that was not easy. I insisted on having a DVD drive and that required getting a case that they do not stock. No problem. I wanted the Intel Optane in front of the HDD storage drive, not in front of the m.2 NVMe SSD boot drive. No problem. I wanted a motherboard they don't normally use. No problem. I wanted a Thunderbolt III card. They don't n... read more
Business response:
Thank you for choosing us as your custom PC builder, and we are happy that you are so pleased with your system! Even so, we would like to take this opportunity to sincerely apologize that your early experience with the system was not entirely flawless. While there will always be those rare components that experience an issue that is beyond anyone's control, after testing and shipment, such as the processor, and although some cables are supposed to be behind the motherboard tray, the a-bit-to-tight cable management, and the... read more
I've had my computer with Cybertron since Jan 2018. They made me a custom build system and sent it out. I also purchased the 2 year extended warranty and I wish I'd purchased the longer one because they have been nothing but wonderful! Specifically I've been speaking with Kevin ***** and he has been so helpful and patient with me and my issues. Buying a system through these build your own websites seemed daunting at first, after reading horror stories from websites like cyberpower and ibuypower but these guys have been great... read more
Business response:
Hannah B., Thank you for allowing us to serve your custom computer needs! We're glad that you've been so pleased with both the system, and our customer service - we always strive to provide an exceptional experience. Please remember, that through us, your computer - as with all of our systems - has both a Free Lifetime Labor Warranty, and Free Lifetime Technical Support. For as long as you own the system, we're happy to help! Thank you again!
Hello, This is a long drawn out process that I will try to explain as fairly and as detailed as possible for any potential future buyers. The company CybertronPC has been a disappointing affair to say the least. I would not recommend this company to my worst enemy. There are several ongoing problems that have persisted over 3 months now. Starting with the arrival of the PC there were disconnected parts inside the case (SATA disconnected from main SSD) which prevented the PC from even booting. After installing windows indepen... read more
Business response:
We would first like to thank this customer for allowing us the opportunity to serve their computer needs. As to the handling of the issues that were encountered by the customer, we sincerely and very humbly apologize; simply put, we neither addressed their concerns appropriately, nor according to our own standards. At the time of this writing (12/07/2018), a member of management has been in contact with the customer, and a plan to address the situation as it should have been originally, i.e., by replacing the system, has b... read more
Abdelrahman ****** (*****), a Cybertron PC tech/customer service rep, stayed with me for about three months, advising me and guiding me through a series of troubleshooting steps, in an effort to diagnose and resolve a vexing ********* validation error pop-up message that clearly was not caused by a non-genuine copy of ******* on an older Cyberrtron PC. ***** was tireless in his efforts to help me, contacting ********* on my behalf, and then attempting to isolate and solve the issue by remotely controlling my PC. Nothing, but... read more
I ordered an expensive pc from them and was quite happy at the moment of purchase as the customer service was amazing. I had multiple people in contact with me making sure all my questions were answered. When purchasing my computer I was told that my computer would ship in a week. After a few days of no news (there are no status updates and the website's registration was down ), I decided to use the website's customer service (leave a message ) just to make sure that everything was on track. 2 days later and no response. I d... read more
Business response:
First, we would like to thank Mr. ******* for choosing CybertronPC. Second, we regret any apparent lack of communication or 'dropping of the ball'. Once an order is placed and confirmed, we do not typically contact a customer, unless there is an issue, or further information is needed to process the order. At each point where there was actual new information regarding the completion and/or shipment of the order to provide, we were in contact with Mr. ******* right away. Third, the system was completed and did ship - as ex... read more
The company is very good at "apologizing" for their errors, or difficulties with their website, HOWEVER, they do NOTHING about the issue. I have had numerous issues with completing a purchase, and all I've gotten is responses apologizing for the difficulties. No effort to actually offer to correct the problem or to actually assist in making the sale. I also discovered that any warranty issue on a purchased system, that cannot be corrected via phone or remote, would require the customer to send the system to them at the custo... read more
Cybertron is very responsive and sensitive to the needs of ****************. As a patient-centered organization heavily dependent on IT, we find Cybertron meets and exceeds our needs and is committed to improving our network operations wherever and whenever possible.
Frequently asked questions about CybertronPC
How is CybertronPC rated?
CybertronPC has a 4.6 star rating with 1,029 reviews.
When is CybertronPC open?
CybertronPC is closed now. It will open at 8:00 a.m.
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