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CWS Apartment Homes
- Business Services
- Austin, TX
About this business
Location details
9606 North Mopac Expressway, Ste 500, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedSo professional and responsive. Gorgeous property!
Business response:
Hi Emily - Thank you for recommending our community! We strive to provide great customer service here at Marq West Seattle and we are glad to hear that our team has been professional and responsive! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
Care ....................
Business response:
Hello Chaz – Thank you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. I can assure you that our team does care for each and every resident, and we would like to discuss any concerns you are experiencing. Please reach out to our team by phone or email so we can assist you! Thank you, Emily at CWS Customer Care
The place has gone downhill over the past year or so. They don't enforce parking regulations and the "amenities" are a joke. Due to Covid, the pool was only open when the office is open. That was not very useful to those who actually work. Now that the pool has closed for the season, the office is very excited to announce the fitness center will finally reopen. Again, this does the working tenants no good since it too will only be open during business hours. So, I guess if you have a job (so you can pay their extremely high ... read more
Business response:
Hello Patti – Thank you for sharing this feedback with us. We understand that amenity closures and partial reopenings due to COVID-19 have been frustrating, but our policies have always aimed to protect the health and safety of our community. Amenities are only open during business hours so our team can properly sanitize them throughout the day. We know how challenging life has been the past few months, and we want express our gratitude for your patience and cooperation. If there is anything else we can do to improve your ex... read more
RecommendedGreat apartment, and the service puts it over the top. Cesar stays on top of everything in the building and has taken care of every request I’ve had in my apartment. He’s a great helping hand and an even better person to have around.
RecommendedThe Marquis is a nice, quiet and comfortable community! The grounds are very well kept and the staff here is just very thoughtful, friendly and responsive! We’ve been here for a few years and are very pleased. They even bought us gifts for our baby shower! I would totally recommend staying at the Marquis!
Business response:
Hello Ashlee - Thank you for taking the time to share this wonderful recommendation and for choosing our community to be home! We are so happy to hear that you have had a great experience here at Marquis at The Woodlands! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
RecommendedThey have the best staff! Always there to answer all my questions, and even available during everything that’s went on with COVID. I would highly recommend!!
Business response:
Hi Katee - Thank you for recommending our community! We strive to provide great customer service here at Marquis on Gaston and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
All amenities closed or not working... Office doesn’t answer phone...not a great experience to say the least. Covid gave them like everyone else an excuse for even worse customer service.
Business response:
Hello Ronny - Thank you for taking the time to provide us with your feedback. We understand that amenity closures and partial reopenings due to COVID-19 have been frustrating, however our policies aim to protect the health and safety of our community. I am happy to let you know that our amenities are actually reopened! Residents can access them during business hours as detailed in the email our team sent all residents. If you would like to discuss your concerns further, please stop by the office or give us a call and we woul... read more
I’m updating my review and things have gotten a little better other than the fact I am still paying for amenities that I can’t use like the gym (which should be open like the rest of the ones in Tyler btw.) I’ve still had several issues but The community director Diana has been so nice and helpful about them. The walls are SO paper thin like I can hear EVERYTHING its so annoying. Also, they really need to put some more lights out at night because it’s so dark and I always have to have someone walk with me like it’s really da... read more
RecommendedAbsolutely recommended! Nice work environment there, beautiful apartments and great service.
Business response:
Hello Lourdes - Thank you for sharing this fantastic recommendation! We are so happy to hear that you enjoy living at Marquis at The Cascades! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
Frequently asked questions about CWS Apartment Homes
How is CWS Apartment Homes rated?
CWS Apartment Homes has a 3.3 star rating with 190 reviews.
When is CWS Apartment Homes open?
CWS Apartment Homes is closed now. It will open tomorrow at 8:30 a.m.
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