This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
CWS Apartment Homes
- Business Services
- Austin, TX
About this business
Location details
9606 North Mopac Expressway, Ste 500, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Since they sold this property, it’s a mess. They don’t have maintenance crew and they have a big problem with the trash.
I would never recommend this community again. It used to be lovely years ago but has quickly gone down hill with CWS managing it and countless office staff members turning over so fast we don’t know their names. Maintenance never fixes major problems and is ‘short staffed’ for over a year now as their constant excuse to any response. Mold all over the building and even apartment air filters fill up in less than 2 months. The dog feces and pee everywhere they won’t clean or sc… See more
RecommendedThis a a beautiful community with southern charm located right next to the Bobby Jones golf course in Atlanta GA. The neighborhood is incredible, the people are friendly and there's tons of dining and shopping options nearby. The amenities are amazing! Highly recommend.
Update: This place keeps getting worse. I would give them zero stars if I could. They know their AC system doesn't work but they refuse to do anything to fix it. I once again for the 7th time this summer have no A/C and they are taking several days to fix it. Avoid this place!!!!***I have been without air conditioning for over a week now. It's July. Every time I talk to them it's a different excuse as to why it's not getting fixed. Even when it was "working", I was gettin… See more
RecommendedI've lived here for three years, and I must say these are the best apartments to live at in the Austin area. The staff is very friendly and welcoming also. If I could give it 10 stars I would've!!
Business response:
Hello Qiana - Thank you for taking the time to share this wonderful recommendation and for choosing our community to be your home for 3 years! We are so happy to hear that you have had a great experience here at Marquis at Caprock Canyon! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
I was SO excited to live here. Then we moved in and figured out quickly that most of the maintenance team isn’t very helpful at fixing emergencies. Early in 2020, I thought I had covid, I tested negative so I didn’t figure out what my cough was until I looked up in the kitchen and saw that the entire vent was COVERED in black mold. So was the one in the bathroom and living room. Since I have moved out, the cough has mostly gone away. We were robbed at least 2 times, one of those times was most likely from a contractor hired ... read more
Horrible attitude from the office staff. Julius is the only one who takes care of anyone. He should be running the show.
Business response:
Hello Ruger – Thank you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. We tried to reach out to you directly to discuss your concerns, however we could not locate you in our system as a resident or prospect. Please call or email our team at your earliest convenience so our Community Director, Misty, we can speak with you further about your experience. Thank you, Emily at CWS Customer Care
Contact Corporate at (800) 648-6096. Nothing will be handled the local office. Black mold in air vents for years. Refused to acknowledge it, or make it right. My apartment was destroyed by contractors that Were let in unannounced. They also stole a firearm. Jennifer lied her way through the entire process and the office won’t comply with Tyler PD investigations. Horribly disrespectful and incompetent office staff. The pool leaks constantly flooding the surrounding area. Amenities are frequently trashed, or closed. Maintenanc... read more
RecommendedWe have lived here a few months. The staff is great! Our apartment is next to the air conditioners and sprinkler room so those are a little noisy. We can hear them in the bedroom. Other than that we haven’t really had any issues. Julius went above and beyond, willing to stay a little late to help us when we went to tour. We were on a bit of time crunch and he helped us get a super quick move in date. Staff is always super friendly. The maintenance crew was awesome when the power was out due to the snow storm, helping with th... read more
Business response:
Hi Tiffany - Thank you so much for sharing this recommendation of our community! As a team, we strive to provide great customer service and we are glad to hear that our office and maintenance personnel have been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
Frequently asked questions about CWS Apartment Homes
How is CWS Apartment Homes rated?
CWS Apartment Homes has a 3.3 star rating with 190 reviews.
When is CWS Apartment Homes open?
CWS Apartment Homes is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com