This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
CWS Apartment Homes
- Business Services
- Austin, TX
About this business
Location details
9606 North Mopac Expressway, Ste 500, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The office staff is completely incompetent and are extremely unprofessional. The phones are never answered in the leasing office and messages are never returned . The current property manager Amy at Marquis at great hills is completely unproductive and unprofessional. She is unaware of the what staff have followed back on or not especially when it comes to service request . We have ask her on a few occasions to give upper management via corporate or regional information and has said several times that corporate does not care... read more
Business response:
Hello Kandyce - Thank you for taking the time to provide us with this feedback. We are disappointed to hear that your stay is not meeting your expectations. I can assure you that our team is dedicated to resolving any resident concerns that arise. I know that maintenance has already completed the repair to your home, and we apologize that it took longer than desired but the sheet-rock had to dry completely for the repair to be done properly. Although, we try to answer all phone calls that come in, sometimes we are unable to.... read more
RecommendedThis is a top notch Property Management Company with staff that provide customer service skills times 1000! Excellent maintenance that responds same day. Friendly office environment. The property at Marquis on Edwards Mill Road is gorgeous. Highly recommend. 5 stars!
Business response:
Hi Kathy - Thank you for this fantastic recommendation! We are so happy to hear that you enjoy living at Marquis on Edwards Mill! As a team, we strive to provide great customer service and we are glad to hear that our team has been able to do this for you! If you ever need anything, do not hesitate to reach out. Thank you, CWS Customer Care
RecommendedI think the staff is very respectful and courteous. The lawns, pool, interior and exterior are well maintained.
Business response:
Hi Bart, we are so happy to hear that you enjoy living at one of our CWS communities! As a team, we strive to provide great customer service and are glad to hear we've been able to do this. If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care
Poorly managed, they lost our application documents twice and they aren’t willing to help with rent payment concerns. The unit was not fully ready when moved in and corporate would not respond to your calls. I personally feel this is a terrible management company specially knowing that I’m a Property Manager, and this not a way of treating customers.
Business response:
Hi Javier, Thank you for your rating. It's our goal to provide 5-star customer service and living experiences for our customers, so we're sorry to see that we have not met that expectation. How can we improve your experience with us moving forward? Please give us a call at 800-648-6096 and let us know what we can do for you. -CWS Customer Care
Worst possible management company ever. I lived in the Marquis on Gaston and returned to them because of the first experience years ago. Now that I have returned it has been by far the worst experience and decision I have made. Every since CWS has taken over the service and professionalism has dropped dramatically. They are not understanding nor are they willing to assist with getting fees removed. Jessica is great however she is bound by corporate on decision making. I contacted the headquarters and left a message with the ... read more
Business response:
Hello Noble, Thank you for taking the time to share this feedback as it helps us to better understand how we can improve. We are disappointed to hear this and see the 1-star rating. We certainly want you to enjoy your home and would like the opportunity to speak to you so can bring resolution to your concerns. We will follow up on your request to the corporate office, and in the meantime if we can be of assistance at the property please give us a call at (469) 522-3331. Thank you!
RecommendedBusiness response:
Thanks for the review! :)
Recommended
we stay @ marquis perimeter in Georgia there is mold and mildew in our apartment which has been tested by an inspection that i paid for and is causing my daughters asthma to spike and ive had to have her transported to the hospital 3 times and ive only lived here for 5 months no one here has and wants to fix the problem and i need to move fast
RecommendedFrequently asked questions about CWS Apartment Homes
How is CWS Apartment Homes rated?
CWS Apartment Homes has a 3.2 star rating with 213 reviews.
When is CWS Apartment Homes open?
CWS Apartment Homes is open now. It will close at 5:00 p.m.
Browse nearby in Austin, TX
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com