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CWS Apartment Homes
- Business Services
- Austin, TX
About this business
Location details
9606 North Mopac Expressway, Ste 500, Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Marquis Buckhead management/leasing office is very unresponsive and will not return phone calls. The complex had 2 vehicle break-ins to the same truck within 7 days and the apartment complex or their management office has done nothing about it. The manager at the office told my daughter last week that she was talking to upper management that day about the security cameras not working and would get back to her ASAP. This incident happened right outside her apartment entrance. Also, the lease to the apartment is up very so... read more
Bottom line is terrible management team.
Business response:
Hello Eric - Thank you for taking the time to provide our team with this feedback. We strive to provide an exceptional living experience for our residents at every community we manage and we are disappointed to hear that this has not been the case for you. We tried to reach out to you directly to discuss these concerns, however we could not locate you in our system as a resident. Please reach out to our corporate office at (800) 648-6096 at your earliest convenience so we can direct your concerns to the appropriate person an... read more
RecommendedAs both a resident and employee of CWS, I feel this company truly has residents’ best interests at heart. Throughout this pandemic, they have been proactive and consistently communicated to keep residents informed. They have also done a lot to keep our spirits high like hosting dance lessons and at-home workouts, giving us a Domino’s Pizza gift card, and creating a cookbook of recipes submitted by residents! Even residents that are struggling financially have been offered assistance from CWS to get through this tough time. A... read more
Business response:
Hello Emily - Thank for sharing this wonderful recommendation! We are committed to providing exceptional customer service to help our residents during these unprecedented times, and we are so happy to hear that you’ve noticed our dedication and enjoyed the virtual community events! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care
Recommended5 stars I have lived at one of their properties for 6 months in Houston and love it! They are so kind and I love my apartment!
Business response:
Hello Tammy - Thank you for sharing the wonderful recommendation! We are so happy to hear that you enjoy living at one of our Houston communities! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
0 Stars -Marquis at Pin Oak is the most poorly ran complex I have lived at in 35 years. What started as a nice experience when we first moved in turned to an absolute nightmare and we cannot get moved out of here soon enough. Incompetent and rude office staff, no parking and no parking enforcement, numerous break in to both apt and autos, hit and run auto damage that the office personnel will not do anything to help you with, the grounds are not much more then a large litter box for both stray cats and dogs, the maintenance ... read more
Business response:
Hello Kimberly – We are truly disappointed to hear that you are dissatisfied with your experience at Marquis at Pin Oak Park. Our team strives to provide a comfortable and enjoyable experience to all our residents and we apologize that this has not been the case to you. I know our Regional Director, Allison, has been in contact with you and she is actively working to ensure your concerns are addressed and your experience at our community is redefined. If you have any additional concerns, please let Allison know and our team ... read more
I live in Marquis at Perimeter Center. I have been complaining about resident of 25 A for 6 months now. They play loud music, and they also do something high bass or something, that shakes my entire floor everyday at least 20-25 times. It feels like EARTHQUAKE TREMORS. Sometimes, it happens odd time of night and early morning hours. I have repetitively complained to the leasing office, multiple service requests raised for courtesy officer, multiple emails sent. But no resolution yet. Now, they are saying they have contact Ri... read more
Business response:
Hi Tuli, Thank you for taking the time to provide us with this feedback. We are disappointed to hear that you have continued to experience this noise issue. I know that you've spoken to our Regional Director regarding steps to make this right, and also understand you will be meeting to discuss in person. We want you to know that we are diligently working to resolve this concern for everyone involved, and will continue to be in touch regarding next steps and resolution. If you have any other concerns at the moment please let ... read more
I see my fiancé has already posted and I feel like she missed a few things. Not only have we experienced two water leaks since August but we have had a leak in the dishwasher and horrible smelling/feeling carpet since day one and it wasn’t fixed until months down the road. They have us living in these unlivable conditions with a 4 month old infant. My fiancé, myself and our infant has experience tons of health issues since moving here. This has caused us to miss tons of work and put us in a financial struggle. It’s been an e... read more
Business response:
Hello Kirsten, We are sincerely sorry that you have experienced these concerns while living at our community, and can only imagine how frustrated you must be. CWS Apartment Homes is committed to providing an enjoyable living experience for residents at every community we manage and it appears we missed the mark. Maintenance concerns do frequently occur in multi-family buildings, and our team strives to address and repair all issues in a timely manner. We are also saddened to hear you do not feel we showed empathy. When the f... read more
The lack of EMPATHY concerns me. The lack of doing the RIGHT thing concerns me. A scam is how I can best describe my experience. I would never recommend anyone to rent an apartment at Marquis on Park Row (77084). Attached is a picture of water pouring down from the ceiling in our bathroom. I was told by the maintenance worker that the Manager made a decision to stop work on the apartment above ours. (They were installing new flooring because of water that intruded into the 2nd floor unit) I was also told that the manager fai... read more
Business response:
Hello Meg, We are sincerely sorry that you have experienced these concerns while living at our community, and can only imagine how frustrated you must be. CWS Apartment Homes is committed to providing an enjoyable living experience for residents at every community we manage and it appears we missed the mark. Maintenance concerns do frequently occur in multi-family buildings, and our team strives to address and repair all issues in a timely manner. We are also saddened to hear you do not feel we showed empathy. When the first... read more
Property AND management are both awful. I’ve only lived at the 704 for 4 months and my AC unit went out twice with my pet at home during the hottest month ever recorded in Texas. My fridge had a meltdown literally and flooded my kitchen the first two weeks I moved in and ruined a brand new in the box 65” TV, my dogs bed, my couch legs and a brand new rugs. My heater had broken now that it’s winter. I have mold and mildew growing inside my apartment pipes/water filter/dish washer line. See the comments under this post for vid... read more
Business response:
Hello Monica – We appreciate the time you took to provide this feedback. Our team strives to provide a top-notch experience at The 704 and we apologize that you have experienced these maintenance concerns. Both Our Community Director, Leslie, and our Regional Director, Lindsay, have reached out to you and left voicemails in an attempt to resolve these issues, but have been unable to speak with you. We would appreciate the opportunity to discuss your concerns further with you. At your earliest convenience, please call Leslie ... read more
Frequently asked questions about CWS Apartment Homes
How is CWS Apartment Homes rated?
CWS Apartment Homes has a 3.2 star rating with 213 reviews.
When is CWS Apartment Homes open?
CWS Apartment Homes is open now. It will close at 5:00 p.m.
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