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Crystal Heating & Cooling
- Heating & Air Conditioning/HVAC
- Festus, MO
About this business
Since 1965 Crystal Heating & Cooling, a factory-authorized Carrier dealer, has served St. Louis metropolitan residential and commercial customers with the best HVAC products and service in the industry. We consistently solve problems & exceed expectations, whether a quick tune-up or an entirely new system, we'll take care of you. Emergencies will be handled swiftly & efficiently. We're "The Fleet That Can't Be Beat." Your comfort is our top priority, day & night. Schedule a free consultation today and make sure to check out ... read more
Location details
3 Cave Industrial Dr, Festus, MO, 63028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
gave me a bid and then then they ran my credit. they came to install only to tell me they were going to charge an extra $1800 or so. I am not happy with this company. they also said i needed a new coil. in which I do NOT. Thanks for running my credit in which hurts a good credit score and thanks for trying to screw me over! i took my business elsewhere!!!
Business response:
Our first priority is to provide our customers with great service. When our technicians arrived at your location they noticed that the ductwork running through your attic was not insulated. This was the reason for the additional cost. Installing air conditioning on an uninsulated attic duct system would cause severe condensation issues leading to ceiling damage and potential health issues. We apologize for the inconvenience and assure you that our goal was to provide you with a quality install.
RecommendedWorked for Crystal Heating & Cooling since January 2004 , this company cares so much for their customers and their employees , truly a family ( meaning customers and employees ) company that is large enough to handle ANY project! Wonderful Company !
Very professional and efficient
Business response:
Art Armbruster Thank you! We appreciate the recommendation!
Our furnace went out late in the evening and Crystal came the next day and even early. Worked quickly and solved the issue perfectly. Was willing to work with ya for payment and highly recommend this business!!!!!
Business response:
Marilynn Martin Gordon We're very happy to hear that you were satisfied with how our technicians handled the issues with your furnace. Happy to be able to help, and glad your furnace is working properly again!
They did a great job installing and kept me informed curtious amd professional and helped me witj my new instalation
Business response:
Janet Lynn Strange Thanks for the recommendation, Janet Lynn Strange! We love hearing about repeat and happy customers! Happy that our technicians did a great job with the installation. :)
I spent $10k on a new heat pump with backup furnace now currently 4 months old. Ive had them out 5 times already to date and its still not fixed blows ac when on heat. 1st trip tech couldnt find anything wrong, 2nd trip tech realized they ran wire for back up furnace but didnt even hook it up to thermostat, 3rd trip they thought thermostat was faulty. Then after thermostat came in, 2wks later i called to follow up cause i havnt heard back from them only to find out my thermostat was sitting a truck for the past week cause th... read more
Business response:
Mr.Cornell, We would like to first thank you for your recent purchase of a new heating and cooling system. We understand the frustration that comes when an investment like this has complications. Sometimes addressing mechanical issues can be complicated, and at times require more than one step to determine the exact problem. After accessing this unit with our service technicians and our Carrier Factory Representatives we feel that it is in the best interest to replace the faulty system. We are confident this is the best solu... read more
So I made not one appointment but three..The first time they completely forgot the appointment and no showed... The second time they ran so late they we had to reschedule.. I guess they don't realize people other than them work. When the tech did finally arrive.. He was great.. He was a super guy, very knowledgeable and professional. He fixed the issue no problem... So my issue was a circuit board.. He swapped the circuit board and furnace works great.. My concern is they charged me 439 dollars for just the board.. I researc... read more
Business response:
Mr. Hobbs, Our records do not show the initial call, I’m sorry for the mix up. The rescheduled call was discussed between you and our dispatcher, it was relayed to me that the two of you had an agreeable discussion and the rescheduling appointment was not an urgency knowing that this unit was still heating your home. You are correct, your time is important and we will continue to improve our communication. The price that was pre-approved before install was not part only, it did include the labor, part, warranty and complete ... read more
WE wanted our system serviced. Will was very pleasant and professional. He did a thorough job both inside and outside our home
Business response:
Thanks for the recommendation, Nancy! We love hearing about repeat and happy customers! We'll let Will know he did a great job with the service call. :)
We have used Crystal Heating and Cooling for several years. Will Lewis, the latest technician to service our unit did a great job.
Business response:
Thanks for the recommendation! We love hearing about repeat and happy customers! We'll let Will know he did a great job with the service call. :)
Frequently asked questions about Crystal Heating & Cooling
How is Crystal Heating & Cooling rated?
Crystal Heating & Cooling has a 4.9 star rating with 2,837 reviews.
When is Crystal Heating & Cooling open?
Crystal Heating & Cooling is closed now. It will open at 8:00 a.m.
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