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Courtyard Santa Fe
- Hotels
- Santa Fe, NM
About this business
With its central location, reasonable prices, and great amenities, the Courtyard Santa Fe is a great place to stay. This hotel has Spanish Colonial and pueblo accents throughout the building. It offers the luxury and style you can expect of a Marriott. The guest rooms are spacious and tastefully decorated. Each one has a refrigerator, coffee maker, data ports and voice mail. The indoor heated pool, hot tub and fitness room all provide a great place to work out or relax after a long day.
Location details
3347 Cerrillos Rd, Santa Fe, NM, 87507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I specifically booked a room at this location on Jan 30 for a stay on Feb 2 because this facility had a pool and a hot tub. I was not told that the hot tub would be unavailable due to painting from 1/31 through 2/4. When we arrived, we checked again. We were not told again at check in that the hot tub was unavailable. If we had even known at check in, we would have went elsewhere. We unloaded the car, took everything to the room, the children changed into their swimsuits just to find out the hot tub was not in service due to... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience at our Courtyard by Marriott Winchester Medical Center. We never want a guest to leave with a negative experience, however, I'm glad to read our hotel's management team had addressed your concerns offering a complimentary night. Thank you for bringing this to our attention. We hope we will have another occasion to meet your expectations and to welcome you back in the future.
On 1.16.2019, I walked into my room to find it completely cleaned and my 14K gold earrings gone! They were stolen by the housekeepers. When I spoke to the manager and the GM, they were unhelpful and placed all the blame on me. I have since filed a police report with Jefferson Parish police department and have spoken to customer service to no avail. Don't stay at this hotel. The housekeepers are thieves!
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties experienced during your stay. Also, be assured we take claims of theft very serious. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott International would never tolerate theft of any kind. I'm glad to learn you've reported this to the local authorities who will investigate your loss. Furthermore, we have complete confidence our hotels cooperate fully wi... read more
I have a large family and we have stayed at this hotel (Marriott Residence Inn 2662 US-130, East Windsor, NJ 08512) booking multiple rooms, multiple times before. A few times, we have dealt with less than friendly staff and have had to switch rooms because of the stench of smoking in some of the suites. This latest trip, after driving 10 hours through the night for a funeral, I was deliberately lied to by two condescending, rude employees about the check-in time. It wasn’t until the general manager came into work that I was ... read more
Business response:
Marriott International thanks you for taking the time to provide this feedback about your family’s recent experience at our Residence Inn Cranbury South Brunswick Hotel. Please accept our sincerest apologies for any frustration that has occurred as the service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. However, I’m glad to learn our General Manager was able meet with you directly, resolving your concerns amicably. Additionally, please be advised n... read more
Website constantly has issues since the merger. Impossible to login to reserve a room. Unacceptable.
Business response:
Marriott International thanks you for taking the time to provide feedback regarding your disappointing experiences using our website and applications following the migration to our new Unified Rewards program. We are certainly empathetic to learn of the challenges you have encountered and please accept our sincerest apologies for any frustrations and/or inconveniences you may have experienced. Some issues have come up, as you point out, and I can assure you we have teams actively working to fix any issues that arise. Our goa... read more
I receive about 3 calls a day about Marriott Rewards and a free hotel stay, I've "opted out" multiple times and they still call. This is getting ridiculous. Please leave me alone.
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Marriott International has been made aware of a series of fraudulent telephone calls being made in different parts of the world where the caller is told that they have won a “free Marriott Hotel room” prize or offered special vacation deals to entice the person taking the call to listen to a sales pitch unrelated to Marriott.... read more
being Starwood platinum elite member, stat at Starwood hotels more than 100 nights a year... despite that false advertising They say no blackout dates to use points...never mind last night.... every hotel I check now does not accept points All documented and recorded...
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. "No Blackout Dates" refers to the inability of our Participating Properties to not allow our Rewards Members to make Redemption stays on a particular date. However, the "No Blackout Dates" benefit does not state our hotels cannot limit the number of rooms, only that they cannot restrict the number to zero. Typically our hotel... read more
My recent interactions with your corporation have dramatically failed to meet my expectations. I'm writing this while I sit on hold with your phone "elite" customer care team, with the calls elapsed time exceeding 84 minutes... and counting. This is also 4th call I have made regarding this problem... and still the problem is unresolved, and I have been offered no time-frame for when the problem will be resolved or any compensation for my time and inconvenience. I woke up this morning to notice that my lifetime elite nights, ... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experiences relating to the transition to our new Unified Rewards program. Thank you for your patience as we continue to go through this significant transition.Our goal is to be as successful as possible with this migration and having loyal guests like yourself sharing feedback is extremely helpful. Thank you for bringing this to our attention and we look forward to serving your future lodging needs.
I really don’t know where to start I am planning a cruise with my family and we decided to stay one night I made 3 room reservation 1 was going to be 212.00 and the other two rooms were 25,000 as I was trying to make the reservation it said that the online system was down and I needed to call and make the reservation after being in the phone for over an hour a rep answered in giving her my home number she used my silver elite account that has very little points instead of my platinum status that has quite of points . After m... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies for any frustrations you may have encountered. The guest experience is unquestionably viewed as the utmost priority throughout Marriott. I have reviewed the case files and noticed your issues were addressed and corrections made. Thank you for bringing this to our attention and we look forward to welcoming you in the future.
Let me start by saying that I have only stayed with Marriott over the last several years, and I am a Marriott Silver Elite rewards member. I have always been loyal to the company, yet I have NEVER experienced such outrageously poor customer service from Marriott until this experience. I had three work trips in July that I booked to stay at Marriott Bayview in Newport Beach, CA. My plans were changed and I cancelled my trips via phone with their front desk staff about a week or so ahead of my first arrival date. However, I re... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience working with one of our hotels directly. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for further information addressing the service you received at one... read more
Frequently asked questions about Courtyard Santa Fe
How is Courtyard Santa Fe rated?
Courtyard Santa Fe has a 3.5 star rating with 1,433 reviews.
When is Courtyard Santa Fe open?
Courtyard Santa Fe is closed now. It will open tomorrow at 9:00 a.m.
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