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Courtyard Santa Fe
- Hotels
- Santa Fe, NM
About this business
With its central location, reasonable prices, and great amenities, the Courtyard Santa Fe is a great place to stay. This hotel has Spanish Colonial and pueblo accents throughout the building. It offers the luxury and style you can expect of a Marriott. The guest rooms are spacious and tastefully decorated. Each one has a refrigerator, coffee maker, data ports and voice mail. The indoor heated pool, hot tub and fitness room all provide a great place to work out or relax after a long day.
Location details
3347 Cerrillos Rd, Santa Fe, NM, 87507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will never use Marriott Hotels or any affiliated hotel again. I have a business phone and I am constantly annoyed by phone calls from them even though I have requested numerous times to be removed from their list.
This is the worst hotel to stay at. The management or the general manager who is about 36 year old Indian looking woman is ******. She hires low class black woman who don’t have degrees and sleeps with other men at the hotel and loves that. I’ve seen her abuse staffs who work well and she has client who she admires who for their bad attitude and manners. I would rate the staff and especially the Indian dark skin former general manager bad review. She highly admires her Indian weddings guest but now the white, or black or oth... read more
Business response:
Marriott International thanks you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced. Please rest assured that we take claims of this nature quite seriously and would never condone such behavior. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and thank you for bringing this to our attention. We hope we will have another o... read more
I've been a Marriott member for years and couldn't have been more dissatisfied upon finding out a large portion of this Marriott Courtyard Kaua’i at Coconut Beach hotel was under construction. It wouldn't have been an issue if they had some indication on their booking website, but they decided to leave it as a surprise for arrival (they've since updated their website to now include a warning). The receptionist that greeted us was not accommodating or empathetic about the situation either. It's completely disingenuous to expe... read more
Business response:
Marriott International thanks you for taking the time to share your disappointment learning our Courtyard Kaua'i at Coconut Beach Hotel was undergoing renovations upon arrival. Please accept our sincerest apologies and rest assured we will continue to work with our hotels to ensure improvements are made in this critical area of performance. Hotel leadership has also implemented procedures to avoid this from occurring in the future. We continue to extend our heartfelt apologies for any miscommunications and never want a guest... read more
I booked a room for a guest 2/06/19 and pre-paid the stay 2/11/19-2/13/19. The guest was asked to place a CC on file for incidentals. The guest was charged $360.00 on 2/12/19. The guest spoke with the front desk who told her it was an accidental charge by an employee who was training and they would return the charge. Upon the guests statement closing on 2/28/2019 it was observed that $353.30 was charged on her account dated 2/15/19. I called the hotel and was placed on hold and then hung up on after 20 min. I called back and... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Rest assured we will continue to work with our associates to ensure improvements are made in this critical area of performance. Please accept our sincerest apologies for any frustrations you may have experienced. After reviewing the details you have provided, please note any r... read more
After staying 9 nights in Marriott Hotels in the mast month I was surprised to see that only 1 night logged towards my loyalty program. When I called into customer service I was hung-up on not once, but twice by their representatives and told I would not receive credit for my stays.
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Further review of your reservations has revealed they were made with a 3rd party or Online Travel Agency. Please see our Loyalty Program Terms and Conditions outlining how you must make your reservations with a Marriott channel directly in order to receive full Rewards credit. ... read more
I was searching hotels to take my significant other to during Valentines Day weekend and after searching, found the Marriott Marquis hotel on Harbor Drive. I called their reservations department which isn’t even at the hotel and at some cold calling center. After going over prices with the representative on the phone, I asked several questions about the hotel of which the rep couldn’t answer any cause ofcourse she’s not from the hotel. I decided to just go with it and reserve. I asked the rep if I can put it on hold for 30 m... read more
Business response:
Marriott International thanks you for taking the time to provide this feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and please accept our sincerest apologies for any frustrations you have experienced. I have shared your feedback with the appropriate departments to ensure we improve upon the services we provide. Thank you for brin... read more
On 2/21/19 I called to book several rooms for my sons graduation in Savannah Georgia in May of this year. I was told that there was a military rate however it was not available for my dates of 5/30 &5/31. The dates the military rates were available were 5/1 through 5/29. Convenient right? After explaining to the reservation representative that my sons dad was flying in from Afghanistan specifically for this ceremony after months of rearranging schedules only to be told no we couldn't have those rates and then they proceeded ... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies for any frustration this matter has caused. We certainly value our fellow brothers and sisters in the Armed Forces and greatly appreciate the sacrifices made for our freedom. We again apologize the government rate was not available per your needs. I’ve researched your case file verifying our customer service team advocated on your behalf reaching out to our hotel, and the... read more
I reserved a room at the Marriott Courtyard, Saint Louis Park, February 14th, 2019. The first thing that grasped my attention was how helpful the staff was. They were immediately willing to guide me where I needed to be. But, more than that, through clear instruction, able to get me there. As, I strolled through the lobby there was an extreme attraction to cleanliness, organization, and elegance. 3 different style seating areas; useful for your imagination to see fit. Satisfy your hunger, swiftly, with a quick snack or go ju... read more
Business response:
Marriott International thanks you for taking the time to share such positive feedback about your experience at our Courtyard Minneapolis West Hotel. We are always interested in hearing how our hotels and/or staff have made such an impression on our valued guests. We look forward to welcoming you again in the traditional spirit of Marriott hospitality. Thank you for choosing Marriott, and we look forward to serving your future lodging needs.
Never been so frustrated. Call centre unhelpful. Went to twitter, they asked for info and then referred me back to call centre. (Going around in circles) Went to Facebook they asked for email. Emails bounced back as Marriott email is full. The gist of our situation is that Marriott took USD 375 from our credit card for one nights accommodation in addition to our 60000 points. Logically why would we pay that for one night stay and use all our points when we could have just used money for entire stay and kept our points. Nobod... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We never want a guest to leave with a negative experience and thank you for bringing this to our attention. Further research into your case file reveals the reservation you made online required 90,000 points; the additional $375 charged when agreeing to purchase the remaining 29,000 points needed to complete the reservation. The case file also reveals all steps were verified, our website asking for your permi... read more
Frequently asked questions about Courtyard Santa Fe
How is Courtyard Santa Fe rated?
Courtyard Santa Fe has a 3.5 star rating with 1,433 reviews.
When is Courtyard Santa Fe open?
Courtyard Santa Fe is closed now. It will open tomorrow at 9:00 a.m.
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