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Courtyard Santa Fe
- Hotels
- Santa Fe, NM
About this business
With its central location, reasonable prices, and great amenities, the Courtyard Santa Fe is a great place to stay. This hotel has Spanish Colonial and pueblo accents throughout the building. It offers the luxury and style you can expect of a Marriott. The guest rooms are spacious and tastefully decorated. Each one has a refrigerator, coffee maker, data ports and voice mail. The indoor heated pool, hot tub and fitness room all provide a great place to work out or relax after a long day.
Location details
3347 Cerrillos Rd, Santa Fe, NM, 87507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I reserved room in the Moxy hotel in Chelsea (New York city) which belongs to the Marriott hotels and was misled by their deceiving advertisement. I was specifically looking for room for just 1 night with panoramic NYC view to make surprise to my wife before we move to the West Coast. I had so many different options, but I’ve chosen Moxy because description on their web site stated that the “King city view” room that I booked had “iconic skyline view” and pictures demonstrated distant perspective of Manhattan, Hudson river a... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced during your stay. I can assure you during the normal course of business it is our sincere intention to meet, if not exceed, the expectations of every guest. There are always areas that can be improved upon or processes that can be completed in a more efficient manner. As we pride ourselves on our reputation of exceptional service and honest business ... read more
We recently stayed at this Courtyard by Marriott. Our room was fine, but in the morning I tried to take a shower. The water would only come out scalding hot. After 5 minutes of adjusting and waiting I gave up trying to shower, packed up and checked out. At checkout I told the clerk what had happened. She offered me a $20 discount. I told her I was not satisfied, that I expected the shower to be functional. A woman in line behind me to check out overheard our conversation and told me that she had burned her feet from scalding... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please accept our sincerest apologies as we pride ourselves on our reputation of exceptional service and honest business practices. I have shared your feedback with the appropriate departments to ensure we improve upon the services we provide. We never want a guest to leave wit... read more
Out dated rooms with molded bathrooms. Customer service is by far the worst I have ever experienced!
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience at one of our hotels. We sincerely apologize for any difficulties you experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for further information ... read more
This place is not at all friendly towards the disabled. I realize this won't make the least bit of difference to the Gaylord, but in an effort to save some people some money, I'd avoid the Gaylord. We bought tickets to see the ice event (which is typically very nice) However, they didn't have any parking. Our party has a person who is not able to walk, and they had zero accommodations for the disabled. When we called to get a refund and explained the circumstances, we were told no refunds for any reason. The person we talked... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for further information - https://help.marrio... read more
For a conference in Nashville I stayed at the Renaissance Hotel. I stayed for 3 nights with a total charge of 799.26. When I got home I noticed a charge for 799.26 and 263 from the hotel. when I called the hotel the rep said they don't see the additional charge on their end and to contact my bank. I contacted my bank and the filed a dispute and gave me the money back as a courtesy but if the hotel could supply proof of the purchase I would have to pay the money back to the bank. Several weeks later I look at my account and n... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced due to this billing issue. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always suggest contacting Marriott Customer Support if you require further assistance mediating with our hotels.... read more
We had a family road trip in UT/AZ area during the thanksgiving holiday and had a really really horrible experience with this Hotel and Marriott in general. My family travels a lot globally and we lived in various hotels with wide-range of service qualities. The customer service here was the lowest level I ever experienced, Motels included. At the day we were at Zion national park and made the reservation at the Hotel, the weather suddenly changed and we were exploring different options with our plan: we could choose to stay... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your family’s disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always suggest contacting Marriott Customer Support to assist mediating with our hotels. I have found case records showing you ha... read more
I was in DFW for a conference at the company selected this hotel. I thought my room was clean. However after a restless night. I didn't know why I was unable to sleep. I thought my pillows were just old and it felt like something was sticking me in my neck. I kept adjusting to my pillows to no avail. Finally I fell asleep but was quickly awakened feeling something on my skin! Not knowing exactly what I was seeing! I was so alarmed it was a BEDBUG! I immediately jumped up and there were more very small black looking bugs craw... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The gl... read more
Delta Hotel by Marriott in Monteal, Canada is taking peoples' money under false pretenses. I am currently disputing almost $800 of fraudulent charges with my credit card company and cannot even get a call back from the Hotel's Accounting Department.
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott International would never tolerate fraud of any kind. Please accept our sincerest apologies for any frustrations you have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative ... read more
While booking my reservation over the phone, I specified that I wanted a room with two beds and that I would like to check in at 11am. The employee said they put the note in the reservation and told me to put a note in using the Convoy app which I did. Upon my arrival at the hotel I was refused a keycard because it wasn’t 3pm and I was also refused a room with two beds. The person at the front desk lies and says that they only have one bed rooms throughout the entire hotel. When I tell her that someone already confirmed with... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience working with one of our hotels directly. We sincerely apologize for any difficulties you experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for f... read more
Frequently asked questions about Courtyard Santa Fe
How is Courtyard Santa Fe rated?
Courtyard Santa Fe has a 3.5 star rating with 1,433 reviews.
When is Courtyard Santa Fe open?
Courtyard Santa Fe is closed now. It will open tomorrow at 9:00 a.m.
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