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Courtyard Santa Fe
- Hotels
- Santa Fe, NM
About this business
With its central location, reasonable prices, and great amenities, the Courtyard Santa Fe is a great place to stay. This hotel has Spanish Colonial and pueblo accents throughout the building. It offers the luxury and style you can expect of a Marriott. The guest rooms are spacious and tastefully decorated. Each one has a refrigerator, coffee maker, data ports and voice mail. The indoor heated pool, hot tub and fitness room all provide a great place to work out or relax after a long day.
Location details
3347 Cerrillos Rd, Santa Fe, NM, 87507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the complaint I sent one 9/12/19.... it is now 10/24/19 and I have not received any response regarding this. I have called 4 times and every time I call they say the case has been closed (basically they don't want to deal with it an close it with no response) I checked into the La Concha San Juan hotel on 9/8 and requested an early check-in and top floor (which I understand is based on availability) and it wasn't granted. After a long wait, my room was finally ready and after only about 30 minutes I noticed a few bug... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience at our hotel. We sincerely apologize for any difficulties you experienced. Please be assured we take pest claims of this nature quite seriously and would never condone such behavior by our staff. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage cont... read more
When we made reservations for our stay they told me that the price would be $531 total for one night in Nashville. There was absolutely nothing special about our room for that price, the Hampton inn that was sold out down the road is nicer than that and we were supposed to be in a top Hotel in Nashville. The view was a parking lot, buildings under construction and the run down part of town. When I checked out they never mentioned that there was a valet fee of $45. I went to check out and they gave me my total of $531 and sai... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced during your stay. Thedetails you've presented will certainly help us and our management teams improve the services we provide. I can assure you during the normal course of business it is our sincere intention to meet, if not exceed, the expectations of every guest. There are always areas that can be improved upon or processes that can be completed in... read more
ALOFT GREENVILLE Downtown 5 North Laurens St. Greenville, S.C. 29601 **There would be ZERO stars if that was an option here*! I am doing this review because I feel that if I did not warn people of the way we were made to feel discriminated against, that would make me complicit! My disabled daughter and I made the reservation to this Hotel of Horrors months in advance. We called several times in reference to her being a medically fragile child that can’t be in a ‘Pets allowed’ room. They said no problem every call and explain... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience working with one of our hotels directly. We sincerely apologize for any difficulties you experienced. Please rest assured that we take claims of discrimination quite seriously and would never condone such behavior. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and al... read more
I made a reservation for a Handicapped Accessible room at the Jekyll Island Westin on March 29, 2019. The guest staying in this room is 100% physically handicapped and requires a roll in shower, as was shown in the description of this room type booked. When the guest arrived at the overbooked hotel, he was told they did not have any more accessible rooms available. He was there for a week long conference and could not be provided with the proper amenities. I called the Westin at 10:00pm this past Sunday night (July 21st, the... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies for any frustrations you may have encountered. The guest experience is unquestionably viewed as the utmost priority throughout Marriott. I have reviewed the case file and the reservation was booked for a standard room. The hotel was sold out and no accessible rooms were available. For future reference, please ensure your accessible room needs are guaranteed prior to arriv... read more
I stayed from July 11 to july 12, and they said they will email me the receipt. I also called them twice afterwards for the receipt, But I never receive it. In addition, since I am member and did not see my points from the stay, I called them to ask the reason. The girl was so RUDE! She kept interuptting me and told me whether I booked through third party or not. I told her NO. and then she asked me whether I book the hotel myseld. I do not understand the logic. Finally, she asked for my account number, and then before I tol... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and recommend contacting Marriott Customer Support if you require additional assistance retrieving a folio for your past stay. Please see the foll... read more
We stayed at the Courtyard Marriott ,in Cleveland, Ohio on Cornell Street a couple weekends ago. The only means to park your car was valet parking. When you hand a stranger a key you would hope that you can trust them. My son had 1500 dollars worth of merchandise stolen out of his truck. The hotel has wiped its hands clean and said it was the valet company. Of course the valet company claims it was not them. This is after paying 20 dollars a day to park your car and over 140 to stay there a night. He has tried to call differ... read more
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties experienced during your stay. Be assured we take claims of theft very seriously and would never tolerate theft of any kind. However, as much as we are concerned about your losses, Marriott International does not take responsibility for 3rd party criminal acts. All our hotels meet Marriott Brand Standards for maintaining proper security and safety for our guest, and we defer to the local authorities regard... read more
Re: Conformation # 91599022 From June 29th - July 3rd, I had the worst vacation experience in my life while staying at Springhill Suites by Marriott Cincinnati Midtown. My reservations were made for June 28th-July 3rd. I was scheduled to arrive at 2:00 AM on June 29th. On the Mariott website I was asked to indicate my time of arrival. I selected 2:00AM in the drop down menu. To be sure, I also made a call to the hotel to ensure that my arrival time would not be a problem. During my train ride on June 28th from NY to OH, I re... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your family’s disappointing experience. Please accept our sincerest apologies as the service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and recommend contacting Marriott Customer Support if you require assistance mediating with our hotel. Please see the following web addresses for contact information - *********... read more
I had booked my trip via Expedia through my credit card company since I was using both credit card points and credit card charge. The reservation was done about a month and a half in advance and I did receive confirmation that my reservation had gone through. Payment was done at the time of the reservation. When I arrived to the hotel, about a month and a half later I was asked for my credit card to cover any incidentals (typical practice). I did indicate that I had already paid for my stay, but a credit card on file was sti... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. Please accept our sincerest apologies as we pride ourselves on our reputation of exceptional service and honest business practices. I have shared your feedback with the appropriate departments to ensure we improve upon the services we provide. If you still require mediation with our hotel's in-house accounting office, please contact Marriott Customer Support. Furthermore, as your reservation was not made with... read more
The StateView Hotel in Raleigh NC is owned and operated by the Marriott. BEWARE! I complained that their concierge services contractor is misleading us on their behalf and they dont take any responsibility. They still use them and they dont return repeated phone calls to clarify the situation. Called and left messages for different managers and not one had the courtesy to call back and say the their concierge service was a fraud. No business ethics whatsoever. customer beware..
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience at our hotel. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for further information addressing the service you received. See this link - ***********************... read more
Frequently asked questions about Courtyard Santa Fe
How is Courtyard Santa Fe rated?
Courtyard Santa Fe has a 3.5 star rating with 1,433 reviews.
When is Courtyard Santa Fe open?
Courtyard Santa Fe is closed now. It will open tomorrow at 9:00 a.m.
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