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Courtyard Santa Fe
- Hotels
- Santa Fe, NM
About this business
With its central location, reasonable prices, and great amenities, the Courtyard Santa Fe is a great place to stay. This hotel has Spanish Colonial and pueblo accents throughout the building. It offers the luxury and style you can expect of a Marriott. The guest rooms are spacious and tastefully decorated. Each one has a refrigerator, coffee maker, data ports and voice mail. The indoor heated pool, hot tub and fitness room all provide a great place to work out or relax after a long day.
Location details
3347 Cerrillos Rd, Santa Fe, NM, 87507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was the worst Marriott service I've ever experienced during my 10+ years of being a Marriott member. My family and I traveled to Michigan for a very important family event and purchased rooms at this hotel in advance, my sister used a Military discount for her room as she is a Lieutenant in the service. Once we arrived she was told that she needed "active duty papers" and her military I.D. was not enough for the ($17) discount. My sister then stated this was not mentioned on the website during booking and nobody called he... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your family’s experience. Please accept our sincerest apologies for any frustrations experienced. I have shared your feedback with the appropriate departments, to ensure we improve upon the services we provide. Furthermore, please note that all of our rate rules are posted on Marriott.com. Additionally, the Federal Govt/military rate is based on the current applicable Federal government(govt) Per Diem rate for active duty military only on officia... read more
The Marriott World Center in Orlando indicated on ORBITZ website, rates for Resort View or Pool View. Note that the Resort View (balcony) is not by any means, a Resort View. It is the view of a lot used as a loading dock, with massive air conditioner units. In addition, the balcony was full of cob webs and spiders. The tub was grossly dirty and/or stained. Room service missed cleaning during my stay. I would never recommend this hotel. Very disappointing experience. I could have stayed at the Ritz Carlton next door. When I c... read more
Business response:
Thank you for your stay at our hotel and for your comments. We sincerely apologize that you experienced difficulties during your stay and with the information on Orbitz. This is not the level of service or comfort that we generally provide, and it certainly does not meet our standards. We have shared your comments with our digital team and entire staff; we will take the appropriate action to prevent these issues from happening again. We hope we will have another occasion to meet your expectations and to welcome you back in t... read more
Vehicle vandalized in their parking lot. Absolutely no customer service! Would advise no one to book at this property.
Business response:
Thank you for your stay at our hotel and for your comments. We sincerely apologize that you experienced difficulties during your stay and your vehicle was vandalized on our property. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott International would never tolerate theft of any kind. However, we do not take responsibility for any third party criminal act on our property. Occurrences of this nature are covered under the Innkeepers Statues for the State involved and notifi... read more
False advertising: Marriott misleads the public by not accurately reporting the room rate of the room you're booking. In my case the nightly room rate was $88 higher than advertised. This is before accounting for additional taxes and fees. Marriott's website very clearly stated a room was available for $234 / night ($556 total). Imagine my surprise when I learned the room was actually only $234 for the first night, and I had to pay $643.93 total. What's worse, when I raised this with customer support, Marriott has not offere... read more
Business response:
Marriott International thanks you for taking the time to provide feedback regarding your booking experience on Marriott.com. Please accept our sincerest apologies for any frustrations experienced. Please be assured there are several steps before confirming a reservation. Please see the following for your reference: • Once on our website, enter your desired location and dates. Next, specify the number of rooms and the number of guests in each room. • After entering this information, click "Find". A list of available hotels w... read more
TERRIBLE! They cannot figure out a simple hotel split and REFUSE to help resolve billing issues.
Business response:
Thank you for taking the time to share your comments. We sincerely apologize that you experienced these difficulties during your stay. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and would suggest contacting Marriott Customer Care at **************************for further assistance with resolving your concerns. We hope we will have another occasion to meet your expectations and t... read more
I stayed at your hotel at Madeira Beach, FL off of AMerican Legion Dr for 5 nites. The last nite, I found a needle in my pillow. A type of needle placed in the pillow positioned where it wasnt an accidental drop of sorts.Im sorry, I have stayed in hotels for travel for far too long to realize the difference.
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience at one of our hotels. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and thank you for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
One of the worst customer Service. I talked to Alex customer service supervisor. First time when I talked to him, he sounded that I just woke him up from his nap. He was very rude and told me to read the number carefully before I dial it and he doesn't represent the correct department. Then He tansfered me to another person and when I told them about my situation they again transfered to Alex and this time around he tells me I am just trying to get points from him and he would credit my account with 1000 points. I told him H... read more
laneOver this pass weekend , My life turned upside down . I had a terrible and unforgettable experience recently at this hotel Our room 320 was discarded with a very strong mildew smell and mold problem over the course of our stay at the Residence Inn by Marriott on Siegen Lane in Baton Rouge ,LA. My family and I did a little get away over the weekend and chose the Residence Inn by Marriott . I thought it was going to meet our expeditions but it turned out to be a nightmare for my family a I reported this issue to the front ... read more
Avoid this place! The hotel is dirty, hallways and stairwells appear to be rarely if ever swept. Trash is not emptied from rooms during the week. Toilet paper and "free" coffee are only replaced if requested at front desk. "Free" food in the evening is better at a typical homeless shelter.
Frequently asked questions about Courtyard Santa Fe
How is Courtyard Santa Fe rated?
Courtyard Santa Fe has a 3.5 star rating with 1,433 reviews.
When is Courtyard Santa Fe open?
Courtyard Santa Fe is closed now. It will open tomorrow at 9:00 a.m.
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