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Cortland Bear Creek
- Apartments
- Euless, TX
About this business
Location details
1401 TX-360, Euless, TX, 76039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Is there ANY decent property management company that exists in ******************?? I had high hopes when the tenants were told a new property management team would be replacing our current one. I was wrong; they might be worse. Dealing with the same issues: no one ever answers the phone, submitted maintenance requests are never resolved (Ive needed a kitchen lightbulb for 2 months now), the pool and gym that we pay for has been closed for over 2 years, they doubled the monthly trash fee (when we never had trash valet), the ... read more
Business response:
Hello ******* ** are disappointed to hear that you have been experiencing these concerns while living at *********************************. As the new management team as of May 19th, we look forward to bringing on many improvements to the community and turning your experience around. ** would love to ensure that your service tickets are taken care of as soon as possible. Could you please email us directly at ********************************************** or stop by the office during business hours to discuss? ** look forward... read more
If I could give zero stars I would. They no only have raised the rent substantially on its own, they are also nickel and diming is by allowing a third party **** collector (Conserve) to collect fees for services we dont even have! For instance, theres a valet trash service that is at best hit or miss. Also, why am I paying for natural gas when everything is electric? Additionally, theres a $5 monthly fee for insect control, but Im still seeing roaches in my bathroom every morning. Since Cortland took over our complex, I feel... read more
If I could give zero stars I would. They no only have raised the rent substantially on its own, they are also nickel and diming is by allowing a third party **** collector (Conserve) to collect fees for services we dont even have! For instance, theres a valet trash service that is at best hit or miss. Also, why am I paying for natural gas when everything is electric? Additionally, theres a $5 monthly fee for insect control, but Im still seeing roaches in my bathroom every morning. Since Cortland took over our complex, I feel... read more
If I could give zero stars I would. They no only have raised the rent substantially on its own, they are also nickel and diming is by allowing a third party **** collector (Conserve) to collect fees for services we dont even have! For instance, theres a valet trash service that is at best hit or miss. Also, why am I paying for natural gas when everything is electric? Additionally, theres a $5 monthly fee for insect control, but Im still seeing roaches in my bathroom every morning. Since Cortland took over our complex, I feel... read more
Business response:
Hello An, We are disappointed to hear that you have been unhappy in your time at a Cortland community. If valet trash is ever missed, our teams are always happy to look into why this occurred and communicate these concerns to the valet trash vendor as we certainly want you to be getting the most out of that service you can. We are fortunate to have pest control available in all of our communities. The exteriors and shared spaces are treated on a regular basis while treatment of our residents' homes is available on an as need... read more
Ive been in Courtland ************* for approx 4 months now. This complex is bug infested. The gate is consistently broken. Supposedly a courtesy officer was hired that sets their own schedule which is pretty pointless when there is marijuana smoke coming through the vents constantly at night. There is consistent fighting and banging on the walls. Its sacreligious that they are able to charge so much for rent and not uphold basic maintenance and security. The new property manager that was hired is much nicer than the last, s... read more
Ive been in Courtland ************* for approx 4 months now. This complex is bug infested. The gate is consistently broken. Supposedly a courtesy officer was hired that sets their own schedule which is pretty pointless when there is marijuana smoke coming through the vents constantly at night. There is consistent fighting and banging on the walls. Its sacreligious that they are able to charge so much for rent and not uphold basic maintenance and security. The new property manager that was hired is much nicer than the last, s... read more
Ive been in Courtland ************* for approx 4 months now. This complex is bug infested. The gate is consistently broken. Supposedly a courtesy officer was hired that sets their own schedule which is pretty pointless when there is marijuana smoke coming through the vents constantly at night. There is consistent fighting and banging on the walls. Its sacreligious that they are able to charge so much for rent and not uphold basic maintenance and security. The new property manager that was hired is much nicer than the last, s... read more
Business response:
Hi *********, We regret to hear that you have been experiencing these concerns while living at Cortland Bermuda Lake. In looking into your account, we did not see any service tickets for pest control, but if you are ever experiencing pests of any kind, please do not hesitate to put in a service ticket. From there, we will conduct an inspection of the home and put it on a treatment plan until the issue is resolved. We also have the exteriors and shared spaces of the community treated on a regular basis. Our community is smoke... read more
Cortland is a joke! Everything about it from their CEO to their employees that like sleeping with upper management to get there way with anything. I have never been SOOO disgusted to have been part of such a toxic company!
Business response:
Hello, We are disappointed to hear that you were unhappy during your time with Cortland. We work very hard to ensure that our core value of doing the right thing for the right reason is being upheld at all levels and strive to create a welcoming environment for all associates. Inappropriate behavior such as you have described in your review is not tolerated and I want to assure you that our Talent team will always respond with appropriate action whenever we receive reports from our associates. We would greatly appreciate an ... read more
Cortland is a joke! Everything about it from their CEO to their employees that like sleeping with upper management to get there way with anything. I have never been SOOO disgusted to have been part of such a toxic company!
Business response:
Hello, We are disappointed to hear that you were unhappy during your time with Cortland. We work very hard to ensure that our core value of doing the right thing for the right reason is being upheld at all levels and strive to create a welcoming environment for all associates. Inappropriate behavior such as you have described in your review is not tolerated and I want to assure you that our Talent team will always respond with appropriate action whenever we receive reports from our associates. We would greatly appreciate an ... read more
Frequently asked questions about Cortland Bear Creek
How is Cortland Bear Creek rated?
Cortland Bear Creek has a 4.2 star rating with 582 reviews.
When is Cortland Bear Creek open?
Cortland Bear Creek is open now. It will close at 6:00 p.m.
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