This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Cortland Bear Creek
- Apartments
- Euless, TX
About this business
Experience better living at Cortland Bear Creek.
Location details
1401 TX-360, Euless, TX, 76039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am a current resident of Cortland Cary in North Carolina. I've moved here in July 10, 2021 and It has been chaos and non-stop issues from the unit and their employees. I did my virtual tour of the apartment it looked good and the leasing personnel have stated that the unit would be ready when I arrived. I started the application and as I go through the process there was a lot of problem on the portal where I couldn't finish my application, there were so many discrepancy on the information of the application that needed to ... read more
Business response:
Hi *****, We sincerely regret that you had these frustrations during your time at Cortland Cary. We do our very best to ensure that all homes are inspected thoroughly prior to move-in to avoid concerns such as you have described. We will continue making these inspections a priority as we want to ensure that our residents have a great experience from the very start. Regarding the 2-month special, when you transferred this was mistakenly not applied to the new home. We were able to correct this mistake and thank you fo... read more
I really do not recommend moving to this complex, or anyCortland complex, based on our recent experience. My fiancé and I lived at OldeRaleigh for two years, and experienced three different management teams in thattime. Cortland took over early 2021 and was with us until we moved out inAugust. Our main issue was with moving out. We were set to move out August 10th,a date we were told was the last day of our lease. We had some run around withhow to inform the office that we were leaving; we attempted messaging on the websit... read more
Business response:
Hi *********, We regret to hear that you were unhappy in your move-out experience. We apologize for the miscommunication around the month to month charge that was included on your final account statement initially. After removing those charges, there were still 9 days of rent owed for August as well as trash and water utility bills for that period. In total, this amounted to $209.63. $200 of this was debited against your deposit leaving a $9 charge. If you have any questions regarding these charges, your final account st... read more
After living in my apartment complex for about a 2 years they sold to Cortland. Everything went down hill from there. I didn't sign a new lease because they raised my rent $200. The parking had been an issue since the beginning. My upstairs neighbors were horrible. Cutting hair, watering flowers and sweeping so that everything came down on my patio furniture. I complained several times and they did nothing. After moving out they did a walk thru and said that my apartment smelled like cigarette smoke(which I don't smoke) they... read more
After moving out of Cortland Decatur East, I would rate my experience below 0 if I could. During my stay, my gas bill would be $300-$500 for a 1 bedroom every month for months due to an on going issue in the unit that they placed me in and during the whole process they were no help. I had to consistently pay out of pocket every month on top of rent and once they fixed whatever was going on they came up with a random price that they would deduct cost from to credit me after spending thousands on just a gas bill for a few mont... read more
Auburn Glenn Cortland Apartments is in desperate need of better management. The Property Manager is very rude and distasteful. She lacks professionalism & communication skills. She also display and train her other employees to act in the same manner. She doesn't show or give any potential residents respect. She do not throughly answer questions, follow up, or return calls. While trying to schedule an in person appointment she had her staff ignore me while I was at the door. I am 8 months pregnant & is in desperate need of an... read more
Business response:
Hello, We regret to hear that you were disappointed in your experience at Auburn Glenn. Our team monitors our emails and calls very closely, however there may be times where we are unable to answer a call due to assisting other residents. We do require appointments for tours as it helps us ensure that we are able to give each and every future resident the attention they deserve. If you have any further questions regarding our community or your experience, please feel free to reach out at ************************* Ali... read more
I am a current tenant at Cortland Phillips creek ranch and I would highly suggest you not rent here. I've lived here going on 3 years with no problems until I upgraded my apartment home in December. I am a single black woman only 24 living alone and my neighbor below me 6'5 white male would come to my door random hours of the night or day refusing to leave until I opened the door with odd complaints even telling me to walk my dog. After about the 3rd time of him coming to my door within 2 weeks (I had only been there for a m... read more
I signed a lease earlier this month to move in early June. Over the past 10 days I have sent 3 emails and left 3 voicemails asking that someone please contact me. I am doing a 10 hour move and may arrive after the office is closed at 7pm. I have no idea how to get the key to my apartment. I also have been provided with no information as to how to get power and internet connected. I have a POD that is to be delivered and have no instructions about this either. This is very stressful and a shame since I had a very smooth exper... read more
Hi there, for anyone looking to move to The Bend at Broad, I would exercise caution. My first 2 months were ok, nothing too crazy outside of apartment living with noise, parking, etc, the ladies in the office were nice and maintenance requests were either acknowledged or addressed within 24hrs. However, this past weekend someone broke into my garage, and a few other units next to mine. The leasing office/property is aware of the incident, yet have no plans to further secure these units. I was told I could do so at my own exp... read more
Business response:
Hi ********, Thank you for taking the time to share your feedback with us. I am very glad to hear the staff has treated you well, and that our maintenance team has consistently resolved your work orders in such a quick time frame. While crime does not have a zip code and can unfortunately make its way into any neighborhood, we do our best to keep it out of our community. Our community is monitored via a 3rd party patrol company daily. We also allow our residents to install security alarms if they want. Our garages are pr... read more
Cartland is not listed with the BBB because they are fraudulent there also harassing and discriminatory I haven't lived there in 4 years I reported how they treat there residents they just lied on my credit report stating I owe them over 7 thousand dollars there crooks
Business response:
Hi ****, We're disappointed to hear that you have been experiencing these issues. We would greatly appreciate an opportunity to speak with you, gather some more details around this situation, and work towards a resolution. At your convenience, could you please reach out to our account settlement team at ******************@cortland.com? Thank you!
Frequently asked questions about Cortland Bear Creek
How is Cortland Bear Creek rated?
Cortland Bear Creek has a 4.2 star rating with 570 reviews.
When is Cortland Bear Creek open?
Cortland Bear Creek is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com