Cortland Bear Creek

Alexia S. 

on BBB

2 years ago

Im a current resident at the Cortland ****************** in ***** ***** and I must say that my stay here hasn't been the greatest of all. I will admit it is a very nice property but first off let me just say how bad it is for the bugs in the apartments, they have a nest control company that comes once every week but that does not seem to work at all we see them all the time. Then I have been given the gate code to the gate for my guest to enter and now I was told that they no longer give out the gate code only for emergency ... read more

Edith M. 

on BBB

2 years ago

I went to this property looking for a new home. The agent showed me a 1 bedroom & 2 *********** was immediately sold because it came with dark wood flooring & a jacuzzi tub. On Oct 27th I came to the office to pay the final amount & get the keys. Once I got the keys I was then told that my apartment was not on the premises that was shown to me. The agent said this was phase 2 of the apartment. I was like ok...let me go look. I went to the apt they were giving ******* was nothing that was shown to me. I also saw that if it ra... read more

Andrea J 

on BBB

2 years ago

Criminals. Towed our car with no warning when we were not in violation of any rules. Charges ridiculous fees that we were not informed of beforehand. 

Mar S 

on BBB

2 years ago

The worst, unlike the other location this one is god awful and filled with liar. I thought they were nice but they figure out a way to lie and not to return your funds. 

Christina H 

on BBB

2 years ago

We stay in Cortland's ************************ apartments in CO. The staff has been nice dealing with the issues, but we have had 7 leaks in the past couple months, 3 being in the same location, 2 being in the same weekend (different locations). Obviously their maintenance team and the contractors they hire do not do a good job and we have suffered due to their poor work. Many items ruined, mold exposure, days wasted having to get drywall, carpet, etc taken care of. 

Shanta m 

on BBB

2 years ago

Cortland the worst ever manager don't know how to talk to customer hate to deal with them neiborhood is getting bad people don't have respect the staff. 

Jon B 

on BBB

2 years ago

I purchased an admin and two application fees to Cortland ****, with the intention of becoming a resident in their apartment complex. The application fees were $99 for each applicant and the admin fee was $250, totaling $448. We were in talks with a leasing agent before making the move to *******. As the date got closer to move in, communication with the agent ceased. Unfortunately, I had to go with another complex, Solstice *******, to accommodate me. Expected move-in date was May 11th but communication stopped April 15th, ... read more

Glenda B 

on BBB

2 years ago

*********************** gave me a tour of the model apartment at ********** early June. He sent me a quote for an available unit. I didn't apply for that unit but applied for unit ********************************************************************* available 8/6. I paid my $ 50 application fee and $150 for admin fees. I was emailed my receipt. I was approved on 6/27. I received a lease and agreements to sign through DocuSign. I received a Welcome Letter and Move In Summary showing balance due 8/6/22. On 7/13, I emailed ****... read more

Dionna S. 

on BBB

2 years ago

I live at Cascades at Northlake Cortland, in North ********* I've been here for almost 3 years now and it's just spiraling downhill. My rent increased by almost $200 and no increase in customer service. The property manager is a complete disappointment. I've sent numerous emails, plenty of calls, face to face visits, and nothing gets resolved (that's if she responds). It's currently been 9 days since my last message to her and still waiting for a reply. The buildings are disgusting, they need to be power washed, the valet tr... read more