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Cortland Bear Creek
- Apartments
- Euless, TX
About this business
Location details
1401 TX-360, Euless, TX, 76039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Cortland is a joke! Everything about it from their CEO to their employees that like sleeping with upper management to get there way with anything. I have never been SOOO disgusted to have been part of such a toxic company!
Business response:
Hello, We are disappointed to hear that you were unhappy during your time with Cortland. We work very hard to ensure that our core value of doing the right thing for the right reason is being upheld at all levels and strive to create a welcoming environment for all associates. Inappropriate behavior such as you have described in your review is not tolerated and I want to assure you that our Talent team will always respond with appropriate action whenever we receive reports from our associates. We would greatly appreciate an ... read more
I lived at Cortland Southpark Estates for 15 months and Ive never had more issues anywhere else Ive lived before. Staff: Firstly, the staff is extremely rude. They never answer emails and send your calls straight to voicemail without a follow up. Its unprofessional and annoying to have to come into the office multiple times when you have an issue. They overcharged us on our rent 5 months in a row and refused to fix the portal, with us having to get cashier checks/money orders each time. The manager, Viri, is extremely rude a... read more
Business response:
Hi Summer,I regret that your experience has been less than satisfactory at Cortland Southpark Estates. In the past 6 months we have resealed and restriped our parking lots, power washed the entire community, and contracted a ****** to assist in keeping our community clean. We have also merged our internal systems to provide a better experience for our residents and apologize for any system failures which occurred during that time. Based on the notes in the system, it appears we have spoken with you on several occasions, with... read more
I lived at Cortland Southpark Estates for 15 months and Ive never had more issues anywhere else Ive lived before. Staff: Firstly, the staff is extremely rude. They never answer emails and send your calls straight to voicemail without a follow up. Its unprofessional and annoying to have to come into the office multiple times when you have an issue. They overcharged us on our rent 5 months in a row and refused to fix the portal, with us having to get cashier checks/money orders each time. The manager, Viri, is extremely rude a... read more
Business response:
Hi Summer,I regret that your experience has been less than satisfactory at Cortland Southpark Estates. In the past 6 months we have resealed and restriped our parking lots, power washed the entire community, and contracted a ****** to assist in keeping our community clean. We have also merged our internal systems to provide a better experience for our residents and apologize for any system failures which occurred during that time. Based on the notes in the system, it appears we have spoken with you on several occasions, with... read more
I lived at Cortland Southpark Estates for 15 months and Ive never had more issues anywhere else Ive lived before. Staff: Firstly, the staff is extremely rude. They never answer emails and send your calls straight to voicemail without a follow up. Its unprofessional and annoying to have to come into the office multiple times when you have an issue. They overcharged us on our rent 5 months in a row and refused to fix the portal, with us having to get cashier checks/money orders each time. The manager, Viri, is extremely rude a... read more
Business response:
Hi Summer,I regret that your experience has been less than satisfactory at Cortland Southpark Estates. In the past 6 months we have resealed and restriped our parking lots, power washed the entire community, and contracted a ****** to assist in keeping our community clean. We have also merged our internal systems to provide a better experience for our residents and apologize for any system failures which occurred during that time. Based on the notes in the system, it appears we have spoken with you on several occasions, with... read more
If I could give zero stars I would, I signed a 8 months lease just to try it out on feb 4th I was out of town for work and my partner at the time did not pay rent, on feb 5th when I came back my lock was changed I was not able to access my apt (my name was the only one on the lease) I did not submit a work order to have it changed my ex was able to talk to maintenance and have it change. I was not informed of this for my safety I moved out. I did not feel safe where someone can have the lock changed without my knowledge. I a... read more
Business response:
Hi *****, We regret that you had this occur while living at Cortland ***********************. Our residents comfort is one of our top priorities, so our team will only change out locks or complete service requests submitted by leaseholding residents to prevent situations like this from occurring. Our system tracks whenever keys are checked out by our service team and I can assure you that the locks were not changed by a member of our team. Unfortunately, locks can be easily changed out by anyone with a copy of the key and a ... read more
If I could give zero stars I would, I signed a 8 months lease just to try it out on feb 4th I was out of town for work and my partner at the time did not pay rent, on feb 5th when I came back my lock was changed I was not able to access my apt (my name was the only one on the lease) I did not submit a work order to have it changed my ex was able to talk to maintenance and have it change. I was not informed of this for my safety I moved out. I did not feel safe where someone can have the lock changed without my knowledge. I a... read more
Business response:
Hi *****, We regret that you had this occur while living at Cortland ***********************. Our residents comfort is one of our top priorities, so our team will only change out locks or complete service requests submitted by leaseholding residents to prevent situations like this from occurring. Our system tracks whenever keys are checked out by our service team and I can assure you that the locks were not changed by a member of our team. Unfortunately, locks can be easily changed out by anyone with a copy of the key and a ... read more
If I could give zero stars I would, I signed a 8 months lease just to try it out on feb 4th I was out of town for work and my partner at the time did not pay rent, on feb 5th when I came back my lock was changed I was not able to access my apt (my name was the only one on the lease) I did not submit a work order to have it changed my ex was able to talk to maintenance and have it change. I was not informed of this for my safety I moved out. I did not feel safe where someone can have the lock changed without my knowledge. I a... read more
Business response:
Hi *****, We regret that you had this occur while living at Cortland ***********************. Our residents comfort is one of our top priorities, so our team will only change out locks or complete service requests submitted by leaseholding residents to prevent situations like this from occurring. Our system tracks whenever keys are checked out by our service team and I can assure you that the locks were not changed by a member of our team. Unfortunately, locks can be easily changed out by anyone with a copy of the key and a ... read more
Ive been trying to find an Avenue through Cortland to express my deeply growing frustration with our situation the past week and now dealing with some of the most condescending and rude staff imaginable Ive realized that Cortland does not care about its residents. They really focus on advertising themselves as real estate investors and have several contact points to get in touch if you would like do business with them but almost zero points of contact for frustrated residents. I think that really speaks to the true nature of... read more
Business response:
Hi *******, We regret to hear that you have had this experience while living at one of our communities. I assure you that our residents are always our top priority and we do our very best to be available to them should they ever have a concern. We have a dedicated customer service number at ************ as well as a form on our website for any concerns you may be experiencing. We also try to make it as simple as possible to get in touch with our onsite teams through our resident app where one can easily submit a service tick... read more
Ive been trying to find an Avenue through Cortland to express my deeply growing frustration with our situation the past week and now dealing with some of the most condescending and rude staff imaginable Ive realized that Cortland does not care about its residents. They really focus on advertising themselves as real estate investors and have several contact points to get in touch if you would like do business with them but almost zero points of contact for frustrated residents. I think that really speaks to the true nature of... read more
Business response:
Hi *******, We regret to hear that you have had this experience while living at one of our communities. I assure you that our residents are always our top priority and we do our very best to be available to them should they ever have a concern. We have a dedicated customer service number at ************ as well as a form on our website for any concerns you may be experiencing. We also try to make it as simple as possible to get in touch with our onsite teams through our resident app where one can easily submit a service tick... read more
Frequently asked questions about Cortland Bear Creek
How is Cortland Bear Creek rated?
Cortland Bear Creek has a 4.2 star rating with 582 reviews.
When is Cortland Bear Creek open?
Cortland Bear Creek is open now. It will close at 6:00 p.m.
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