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Cortland Bear Creek
- Apartments
- Euless, TX
About this business
Location details
1401 TX-360, Euless, TX, 76039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ive been trying to find an Avenue through Cortland to express my deeply growing frustration with our situation the past week and now dealing with some of the most condescending and rude staff imaginable Ive realized that Cortland does not care about its residents. They really focus on advertising themselves as real estate investors and have several contact points to get in touch if you would like do business with them but almost zero points of contact for frustrated residents. I think that really speaks to the true nature of... read more
Business response:
Hi *******, We regret to hear that you have had this experience while living at one of our communities. I assure you that our residents are always our top priority and we do our very best to be available to them should they ever have a concern. We have a dedicated customer service number at ************ as well as a form on our website for any concerns you may be experiencing. We also try to make it as simple as possible to get in touch with our onsite teams through our resident app where one can easily submit a service tick... read more
I am a current resident of Cortland Cary in North Carolina. I've moved here in July 10, 2021 and It has been chaos and non-stop issues from the unit and their employees. I did my virtual tour of the apartment it looked good and the leasing personnel have stated that the unit would be ready when I arrived. I started the application and as I go through the process there was a lot of problem on the portal where I couldn't finish my application, there were so many discrepancy on the information of the application that needed to ... read more
Business response:
Hi *****, We sincerely regret that you had these frustrations during your time at Cortland Cary. We do our very best to ensure that all homes are inspected thoroughly prior to move-in to avoid concerns such as you have described. We will continue making these inspections a priority as we want to ensure that our residents have a great experience from the very start. Regarding the 2-month special, when you transferred this was mistakenly not applied to the new home. We were able to correct this mistake and thank you fo... read more
I am a current resident of Cortland Cary in North Carolina. I've moved here in July 10, 2021 and It has been chaos and non-stop issues from the unit and their employees. I did my virtual tour of the apartment it looked good and the leasing personnel have stated that the unit would be ready when I arrived. I started the application and as I go through the process there was a lot of problem on the portal where I couldn't finish my application, there were so many discrepancy on the information of the application that needed to ... read more
Business response:
Hi *****, We sincerely regret that you had these frustrations during your time at Cortland Cary. We do our very best to ensure that all homes are inspected thoroughly prior to move-in to avoid concerns such as you have described. We will continue making these inspections a priority as we want to ensure that our residents have a great experience from the very start. Regarding the 2-month special, when you transferred this was mistakenly not applied to the new home. We were able to correct this mistake and thank you fo... read more
I am a current resident of Cortland Cary in North Carolina. I've moved here in July 10, 2021 and It has been chaos and non-stop issues from the unit and their employees. I did my virtual tour of the apartment it looked good and the leasing personnel have stated that the unit would be ready when I arrived. I started the application and as I go through the process there was a lot of problem on the portal where I couldn't finish my application, there were so many discrepancy on the information of the application that needed to ... read more
Business response:
Hi *****, We sincerely regret that you had these frustrations during your time at Cortland Cary. We do our very best to ensure that all homes are inspected thoroughly prior to move-in to avoid concerns such as you have described. We will continue making these inspections a priority as we want to ensure that our residents have a great experience from the very start. Regarding the 2-month special, when you transferred this was mistakenly not applied to the new home. We were able to correct this mistake and thank you fo... read more
I really do not recommend moving to this complex, or anyCortland complex, based on our recent experience. My fiancé and I lived at OldeRaleigh for two years, and experienced three different management teams in thattime. Cortland took over early 2021 and was with us until we moved out inAugust. Our main issue was with moving out. We were set to move out August 10th,a date we were told was the last day of our lease. We had some run around withhow to inform the office that we were leaving; we attempted messaging on the websit... read more
Business response:
Hi *********, We regret to hear that you were unhappy in your move-out experience. We apologize for the miscommunication around the month to month charge that was included on your final account statement initially. After removing those charges, there were still 9 days of rent owed for August as well as trash and water utility bills for that period. In total, this amounted to $209.63. $200 of this was debited against your deposit leaving a $9 charge. If you have any questions regarding these charges, your final account st... read more
I really do not recommend moving to this complex, or anyCortland complex, based on our recent experience. My fiancé and I lived at OldeRaleigh for two years, and experienced three different management teams in thattime. Cortland took over early 2021 and was with us until we moved out inAugust. Our main issue was with moving out. We were set to move out August 10th,a date we were told was the last day of our lease. We had some run around withhow to inform the office that we were leaving; we attempted messaging on the websit... read more
Business response:
Hi *********, We regret to hear that you were unhappy in your move-out experience. We apologize for the miscommunication around the month to month charge that was included on your final account statement initially. After removing those charges, there were still 9 days of rent owed for August as well as trash and water utility bills for that period. In total, this amounted to $209.63. $200 of this was debited against your deposit leaving a $9 charge. If you have any questions regarding these charges, your final account st... read more
I really do not recommend moving to this complex, or anyCortland complex, based on our recent experience. My fiancé and I lived at OldeRaleigh for two years, and experienced three different management teams in thattime. Cortland took over early 2021 and was with us until we moved out inAugust. Our main issue was with moving out. We were set to move out August 10th,a date we were told was the last day of our lease. We had some run around withhow to inform the office that we were leaving; we attempted messaging on the websit... read more
Business response:
Hi *********, We regret to hear that you were unhappy in your move-out experience. We apologize for the miscommunication around the month to month charge that was included on your final account statement initially. After removing those charges, there were still 9 days of rent owed for August as well as trash and water utility bills for that period. In total, this amounted to $209.63. $200 of this was debited against your deposit leaving a $9 charge. If you have any questions regarding these charges, your final account st... read more
After living in my apartment complex for about a 2 years they sold to Cortland. Everything went down hill from there. I didn't sign a new lease because they raised my rent $200. The parking had been an issue since the beginning. My upstairs neighbors were horrible. Cutting hair, watering flowers and sweeping so that everything came down on my patio furniture. I complained several times and they did nothing. After moving out they did a walk thru and said that my apartment smelled like cigarette smoke(which I don't smoke) they... read more
After living in my apartment complex for about a 2 years they sold to Cortland. Everything went down hill from there. I didn't sign a new lease because they raised my rent $200. The parking had been an issue since the beginning. My upstairs neighbors were horrible. Cutting hair, watering flowers and sweeping so that everything came down on my patio furniture. I complained several times and they did nothing. After moving out they did a walk thru and said that my apartment smelled like cigarette smoke(which I don't smoke) they... read more
Frequently asked questions about Cortland Bear Creek
How is Cortland Bear Creek rated?
Cortland Bear Creek has a 4.2 star rating with 582 reviews.
When is Cortland Bear Creek open?
Cortland Bear Creek is open now. It will close at 6:00 p.m.
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