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Coolray Heating & Air Cond
- Plumbing
- Blackwells, GA
About this business
Coolray offers a range of maintenance and repair solution for heating and cooling systems. The company is a locally owned an operated business that has been serving clients in Atlanta since 1966. It employs a staff of more than 180 people and serves clients 24 hours a day, seven days a week. The company specializes in plumbing and duct cleaning services. Coolray serves homeowners and businesses in Georgia. It also provides online service scheduling, financing and cost estimation services. The company offers a variety of furn... read more
Location details
1787 Williams Dr, Blackwells, GA, 30066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 10:00 p.m. |
**** was awesome during my insulation appointment! Super professional, friendly, and made everything really easy. Im impressed with his knowledge and feel confident about the service and company thanks to him. Not many companies take the time to educate you and help you make the right decision. Great job!
Business response:
Thank you for leaving a 5-star review and allowing us to take care of your in home needs.
Great job Coolray , **** and *** did a excellent job.. They were professional and friendly.. Even though it was a just a routine HVAC maintenance job.. Its always great when people with a good attitude come out and do great work.. Thanks guys ??????
Business response:
Thank you for your 5-star review. We certainly appreciate your business.
Cool Ray, and Mr ******* are outstanding, with excellent customer service and highly trained tradesmen on staff. Ive used them exclusively for many years and have always been impressed. Highest recommendation.
Business response:
Thank you for leaving a 5-star review and allowing us to take care of your in home needs.
Called about a technician coming out to install a new smart thermostat. When the technician arrived, they asked if I had an additional wire with the thermostat that might be needed, but was never told this on the phone when booking the appointment. Was told the thermostat could likely still be installed. Had issues because of wiring, and was made to feel like it was my fault that the technician didnt seem to understand how the smart thermostat app worked overall or other workarounds for the thermostat to be installed. Ultima... read more
Business response:
Thank you for sharing your experience with us. After reviewing the account when the call was booked there was no mentioned the system was a water source. I will refund the $79 service fee being this was not made clear to you when you called in. I certainly apologize for any inconvenience caused. Please allow 7 business days for this to reflect back to your card. Thank you for your patience in this matter.
The technician arrived earlier than expected and made sure everything was in perfect working order. I appreciate the quick appointment and considerate service.
Business response:
*******, thank you so much for your feedback. Glad to know you were pleased with the service provided. We appreciate your business.
We had a tune up scheduled they came out, however I wasnt impressed about the workmanship well over half the list wasnt completed but yet the tech checked it off as if it was done. I personally dont want that tech to come back out to my house, to me he didnt seem very knowledgeable of what he was doing. There where serval areas that needed to be checked but wasnt and these are considered critical areas in my book.
Business response:
Thank you for bringing this to our attention, Mr. ****** The technician informed us that he was unable to enter the home, which prevented him from performing a complete tune-up on the system. We are currently investigating this matter further to gain a clearer understanding. A representative from our Customer Relations team will be in touch with you shortly.
I love the company and employees they are very professional and friendly. I have been using them for many years and tell friends and family about them
Business response:
Thank you so much for your review!
Our family has relied on CoolRays for many years at many residences. The Service Techs are always courteous and professional. They always explain what they are doing and never push extra services. We will continue to rely on them for years to come.
Business response:
Coolray is grateful for customers like you!
Coolray provides top-notch, high-quality ****************** factory replacement parts. I can recommend them with the utmost confidence to anyone in need of the services provided by the company **** ********
Business response:
Thank you so much for your kinds words.
Frequently asked questions about Coolray Heating & Air Cond
How is Coolray Heating & Air Cond rated?
Coolray Heating & Air Cond has a 3.9 star rating with 674 reviews.
When is Coolray Heating & Air Cond open?
Coolray Heating & Air Cond is open now. It will close at 10:00 p.m.
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