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Consumers Energy
- Electricity Suppliers
- Jackson, MI
About this business
Consumers Energy Company is Michigan s second-largest electric and natural gas utility, providing service to more than six million of the state s 10 million residents in all 68 counties in the Lower Peninsula. Principal cities served are Battle Creek, Bay City, Cadillac, Flint, Grand Rapids, Jackson, Kalamazoo, Midland, Muskegon and Saginaw. The company operates 12 coal-fired and two oil-fired generating plants, 13 hydroelectric plants, a pumped storage generating plant and several combustion-turbine plants that produce elec... read more
Location details
1 Energy Plaza, Jackson, MI, 49201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ended a service with them on May 30th 2018. Received my final statement for $33.73. no big deal until they decided to send my final bill to a collection agency by the 13th of June 2018 without even contacting me once about my bill. I cant even believe that they did this that fast when people can go a couple months missing a bill until they even shut off services. In my opinion its very bad business practice and i hope this review helps make it so it does not happen to anyone else in the future.
Consumers is a crooked, money hungry company with no compassion for the disabled, elderly, or sick. They have repeatedly disconnected services knowing with medical documentation on the account that there is a woman in the home that is on oxygen. Last month our electric was disconnected twice in 3 weeks. we got them back on and 21 days exactly after we got them restored they shut them off again. we gave them nearly $500 just to owe them $534 3 weeks later. I didn't think it was legal for them to do that. But they can. The sta... read more
Terrible. These people are theifs and need to be investigated
An absolute scam. I am being charged 3x what I was charged last year. There has been no changes in the household. If anything, I have tried harder to use LESS electricity and this is the result. I do not use our heaters, so the weather is not an excuse for this spike. I now owe $250 to consumers (normally $80), with this month showing as "on track" to be over $450. Absolutely ridiculous. They need to be investigated.
They shut off gas to my home without notice over a $70 amount that was carryover from the prior month. It is in the low 30 degrees here in Michigan currently and they did not so much as call, email, or write a letter - now I will be forced to freeze because their system was faulty. The people on the phone treated me as though i was a criminal, talking over me, claiming what I said was not true and speaking combatively. I have never in my life experienced such blatant lack of concern for a customer. The call center manager [P... read more
They threaten, demand, lie and claim "We are Consumers Energy and not responsible for anything!" QUIT COMPLAINING & TAKE ACTION!! google: HB4220.......scroll down to utube and tell me how Rep. Gary Glenn got his smart meter replaced with a monolog meter. Consumers Energy will claim the analog meters are no longer available.....REALLY??? Call Michigan Public Service Commission (they protect this company) and let them know what you think. 800-292-9555. Also contact : Attorney General Bill Schuette 517-373-1140 )I like him)....... read more
My bill has skyrocketed along with many other people in the area for no good reason. Last year was a colder winter yet this years rates have been far higher so there excuse of blaming the weather does not hold water.
Consumers Energy in Mid-Michigan is currently gouging their customers yet again. They claim a "longer than normal billing cycle" and "colder than normal temperatures" but people are seeing their bills double and even triple over the course of a single month. These are not isolated issues - there are literally TENS of THOUSANDS of complaints at this point throughout Michigan. So much so that Consumers is ONCE AGAIN being investigated by the Energy Policy Commission; the same group that fined the company over $500,000 not long... read more
I left my residence and in the process of moving out and relocating across the country, I called Consumers Energy to close my account. They refused to back date my bill to the date I moved and insisted I be billed for days I was not a resident after providing proof of leaving. They were awful to work with and refused to discuss the matter.
Frequently asked questions about Consumers Energy
How is Consumers Energy rated?
Consumers Energy has a 1.5 star rating with 89 reviews.
When is Consumers Energy open?
Consumers Energy is closed now. It will open tomorrow at 8:00 a.m.
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