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Connecticut Pest Elimination
- Pest Control
- Orange, CT
About this business
Connecticut Pest Elimination, Inc. offers pest control services.
Location details
273 Indian River Rd, Orange, CT, 06477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This company has the world's worst billing system. They persist in charging the customer for each service performed, when a prepaid policy for the year is in place. My branch's manager says he cannot charge the system. Apparently, the executives are too lazy to offer good service. I was billed for an entire year for a services that was pre-paid by my HOA. The company was paid twice. They have the market cornered by contracting with builders, leaving homeowners no choice. I would dump them if I could.
Business response:
Thank you for your feedback! Please accept our sincere apologies for the billing issue you've experienced. While we are glad to know the branch GM was able to connect with you to clear the confusion on billing, we will try our best to make sure the same issue won't happen to you or other valued HomeTeam customers in the future. We appreciate your feedback that we can improve upon. Please do not hesitate to contact us at 704-509-9525 should you have any other questions or concerns.
I signed up with Orkin, but then cancelled the following week after they had come out. Their visit to my home lasted approximately one minute. I realized then that I made a mistake hiring them. My initial outlay of money was $196. When I called them to cancel I also asked for most of that money back. I told them that I did not want to pay more than $50 for a one minute visit. I was basically told "too bad".
Business response:
Thank you for your feedback! We apologize for the experience you received with Orkin, we strive for exceptional customer service. Management has contact you to discuss your concerns about your service. The Division office has approved and is in process of refunding the money discussed. Again, we apologize for any inconvenience in this matter.
The service technician that assisted me was excellent. He was very polite and knowledgeable but when I called to reschedule the date of our follow up service I made it clear that I would contact Orkin when I wanted to reschedule service and I got a text right after their office hours closed with a service date. I made it very clear to the receptionist A**** that I did not want a date scheduled and I feel like that is incredibly untrustworthy for this company to go ahead and schedule me when I made myself clear. They did not ... read more
Business response:
Thank you for your feedback. We apologize for the confusion in this matter. The Region and Branch have contacted you to discuss your concerns and apologize for any inconvenience. If there is any further concerns please contact us at XXX-XXX-XXXX.
Friendly, great service! Very professional and very thorough. Scheduling was easy and they kept me updated throughout the entire process.
We appreciated N***'s thoroughness!!!!!! And he was on time and friendly.
Very pleased with their service. Polite, knowledgeable, and helpful staff. Highly recommend.
We are very pleased with our Orkin rep. Very thorough & always texted me when he is on the way.
They did a great job.! And the price was good
We used the Orkin branches in Dallas, TX. They misrepresented their services and their company in general, beginning with management. This lasted several months, leading us to believe they could help with our insect problem. Finally, after two botched appointments, they finally told us they did not provide the service that we asked for.
Business response:
Thank you for your feedback. We apologize for the experience you have received with Orkin, we strive exceptional customer service. The Branch Manager and Service Manager made multiple visits to your home in attempts to resolve your pest issues. The Branch Manager has contacted you and agreed to refund your money. We apologize for any inconvenience in this matter.
Frequently asked questions about Connecticut Pest Elimination
How is Connecticut Pest Elimination rated?
Connecticut Pest Elimination has a 3.3 star rating with 777 reviews.
When is Connecticut Pest Elimination open?
Connecticut Pest Elimination is open now. It will close at 6:00 p.m.
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