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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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Unique incorrectly installed a coil in our Lennox air handler, causing condensation to be sucked into our AC ducts. Over a six week period they tried to correct the issue, but none of the four different techs who came to house were able to fix. The last tech told me he'd done it perfectly and left, although problem persisted. I called another company and their tech recognized problem in about 5 minutes. Unique had failed to follow simple instructions that were printed on the coil. Not one of their techs read instructions. In... read more
Business response:
*****, knowing this type of information allows us to improve our customer service experience for you as well as our future customers. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Lydia at (941) 225-3036 so that we can address this matter further.
Lucas performed the annual maintenance on our a/c. He wore his mask, was very thorough, and, as always, professional. I know I am in good hands with AKSARBEN.
Business response:
Thanks, for taking time to share your amazing feedback! We are pleased to hear about your great experience with Lucas. Thank you for choosing Aksarben!
July 2020. DO NOT BUY FROM, OR TRUST, UNIQUE SERVICES. Their equipment is shoddy and the customer service appalling. They installed a new system in November 2016, just over a year later the cooling coil failed, it took a week for them to order and replace it. Maintenance since then has been sporadic with changed appointments and no-shows. On July 1st 2020 the cooling coil failed again, they said a tech would be there between 12 and 5pm on Friday July 3rd, he was a no-show. I called again the next day July 4th, 2020 and was t... read more
Business response:
LOL The same stock form-letter you answer every complaint with. Don't fall for this people, they don't care about your issues, go elsewhere, get another air conditioning company, there are plenty of good companies just waiting to serve you properly and decently, hire one of them and not this terrible, uncaring business. Don't use Unique Services, just look at Yelp and Facebook, and ask yourself, if they really wanted to discuss your complaint further, wouldn't they have already reached out to you before this? DON'T Use U... read more
Will Fix It | **** ********** *** *** ******** ** ****** ***9/11/2020 Excellent visit by one of their newest technicians. She was very clear and concise in explaining purpose of the visit and such. Also was able to schedule an estimate visit for the next day by one of their plumbers based on current condition of our water heater expansion tank. Very professional in every way.
The service technician that Bluedot sent was polite and efficient.
Business response:
Your positive comments are really appreciated, Marion. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being a ***************** customer.
Kevin R is perfect. He is knowledgeable, efficient, explains everything, is polite, and very pleasant.
Business response:
Wow five-star! Thank you, Carolyn, for sharing about how Kevin was able to provide you such great customer service. We will be sure to share with Kevin here about your experience with him.
Unethical regarding their customer guarantees. I had a 2 Ton 14 seer SC/AH pancake unit installed on 8/18/2020. The technicians had just completed the installation and was fully paid prior to leaving. Within 10 minutes after they left my home, I noticed water dripping from the ceiling. They were still in the vicinity so I called them to come take a look at it. They said they found the leak and repaired it but it started to leak again after an hour. I called the emergency number on 8/19/2020, and they told me they would send ... read more
Business response:
******, we appreciate your feedback and want to take this as an opportunity to invite you to have a conversation with us. Please reach out to our Quality Assurance Manager, Peggy at(727) 497-4980 so that we can address this matter further, or, if you prefer, please call Corporate.
I highly recommend Unique Services for your air conditioning needs. I bought a brand new unit November 2019, and am extremely pleased. The customer service is outstanding from the sales, call takers, to the technicians. Today Mohammed came for a system check and I purchased an air scrubber to kill viruses, mold and bacteria. Mohammed was Very friendly, professional, knowledgeable, and installed the new system in a timely manner. I would like to recognize Leon, another technician, who responded last month for a repair( was th... read more
Business response:
*******, thank you for the awesome review! Unique Services is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Mohammed. Having great technicians on our team is something we are proud of and value. Thank you for choosing Unique Services!
Semi annual service... prompt friendly and helpful! Would definitely recommend.
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.2 star rating with 3,801 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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