Columbus Worthington Air

Shirley D 

on BBB

a year ago

I have a service agreement with ******** Services. The technician came to service my unit today. He had my unit face plate off and told me that at some point the nozzle would need to be cleaned. No urgency and it can be done at any point in the future. If it got really bad, I would notice as the heat would cut off. He was pointing to the nozzle as we talked. He said he could clean it during this visit as it would take him just a few minutes. I said "yes". About 5mins later he comes to me to tell me that this nozzle cleaning ... read more

Herlicia B 

on BBB

a year ago

I had a new unit installed in August. They were very responsive when I needed a new unit. HOWEVER, now that it was cold I turn on the heat and it did not warm up until I got to 79. I called and someone could come out that day. No one showed and they did not tell me until 7:39 that night. Strike 1. They rescheduled to Sunday and again I had to call them to ask when someone was coming. They are short staffed. No call to say they will be late. Again. I have to call. Strike 2. They finally come and my brand new unit is not worki... read more

Tommy j 

on BBB

a year ago

I paid around $6000.00 for a new HVAC system and because ars did a poor soldering job at the joints going into the condenser a leak was inevitable.ars refused to take any responsibility and demanded i pay for all repairs since I didn't purchase one of their maintenance.i shouldn't have to feel obligated to purchase a maintenance but I should be able to feel confident in the company namely ars rescue/rooter and its employees to do their job correctly and if at some point an honest mistake is made, at least own up to it, seein... read more

Ajay R 

on BBB

a year ago

Did not fix the issue that he was called for I wanted to get the ** unit fixed. It was not cooling.Technician worked on it and left advising it is working now.I asked him that it is not blowing cold air. Technician advised it will take ***** minutes before I can feel it.It never cooled. I tried to contact twice at 530PM and 630PM no answers.When I called next day at 9AM, I was told that technician will be there between 10AM-2Pm No one came, called again at 230PM. I was advised that technician will be there before 6PM No One ... read more

David M 

on BBB

a year ago

Terrible. Sold me on the membership package ($25 per month). When came time for service, they sent me text with a contact number. I call the number, set up service, & no one shows up. I called & their excuse was that was our call center in *******. I arranged another service call. I got a call that day saying, we have a lot of no heat calls, so were moving all of our service calls to the end of the month. When I asked if members had priority, they said, no, we dont have enough technicians. What is the point of membership? Th... read more

Isabel T 

on BBB

a year ago

We had a new unit installed September, 2023. They never finished the job. Put a used breaker in, wrong thermostat which was installed with only one s**** and was falling off the wall. Installers STOLE my husband's tools then lied about it. Was returned 4 days later and lied about having stole it, couldn't say how it got from my husband's tools bench to their van! We were told by ******** ******, that we should have appreciated him making a special trip to return it. They never gave us anything paperwork wise except a manual ... read more

Daisy G 

on BBB

a year ago

I do not recommend ARS/Rescue Rooters they are the worst company. Ive been waiting for them to refund me for something that I paid that I wasnt supposed to pay for more than a month. Technician ********************* told me that labor was not cover only parts for 5 years and after reviewing the contract very carefully. Contract said that labor warranty is for 5 yrs and parts 10 yrs. I talked to ******************** customer representative and she told me that my refund was processed on 10/5 but I havent received anything. Sh... read more

Trish D 

on BBB

a year ago

I recently contacted ********** for an A/C maintenance referral. I received info about ARS Rescue Rooter, among others.After researching their reviews, etc. I called them to come out for yearly routine maintenance.They told me there were so many things wrong with the unit, rusted coil, corrosion on condenser coil, rusted contactor, blower motor full of bacteria, and the wheel needed to be cleaned.I firmly believe they used pictures from someone elses unit, as the new pictures taken show that mine is pristine and the only rus... read more

DALE B 

on BBB

a year ago

i just had a complete system installed they were very professional and did a awesome job i would recommend them to anyone MONTRE ********************************* are supper im very please with there work ethic thank you blue dot for a awesome and timely job 2 days from selection til install thanks from *********************