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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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An ******************* technician came to conduct a preventative maintenance service on two HV** units of my house (an upstairs downstairs duplex) in **********, ** on September 25, 2023. He reported that while the unit upstairs was fine, the downstairs unit had a cracked heat exchanger and a broken inducer motor. The repair would be $3,946 ($3,437 with my maintenance contract). He, however, said that the unit is so old (10 years) that it is not worth spending that much money on repairs. He strongly suggested a complete repl... read more
Business response:
*********, we appreciate you taking the time to provide us with this feedback. We're sorry that your experience with our company did not meet your expectations and we would welcome the chance to regain your business in the future. If you wish to have a more detailed conversation about your experience, please don't hesitate to get in touch with our ***************** Manager, ***, at your convenience by dialing ************.
Been with his company for over 35 years back when it was ******** heating before they were bought out. The techs are very nice. However, the management of this particular franchise is very poor and not customer oriented whatsoever. Theyre like a dog and a bone to get you to renew your service contract. However, when it comes to scheduling your service, they put you to the back of the list even though you ask for a first appointment, you never guaranteed and theyre never on time as promised. Please know if this is the way the... read more
Business response:
***, your feedback is greatly appreciated. At ARS / Rescue Rooter, we continuously strive to deliver outstanding service, and we regret that we didn't meet your expectations during your recent visit. To delve deeper into your experience and provide you with assistance, we invite you to text your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
Unreliable and unprofessional company. I scheduled an appointment for maintenance of my two units between 8 and 12 am and at 3:30pm I called ARS inquiring about the technician and they assured me that they were working hard to resolved the issue. Nobody called back to give me an update on the situation. I had to call ARS three times to finally have a technician at 4:45 pm for the maintenance of the units. I should learned my ****** a long time ago when similar situations ( more than 15 times)happened in the past with ARS.
Business response:
*******, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, ***, a chance to discuss your experience further by contacting them on ************.
Very professional and knowledgable technicians. I am thoroughly satisfied with the sales, installation and services provided thus far.
Business response:
*******, we truly appreciate you taking the time to share your positive experience with us. At ARS / Rescue Rooter, we strive to provide exceptional service, and we're thrilled to hear that we delivered. Thank you for choosing us!
They are overpriced. They installed an ac for me and the technician told me to put water once a month but the place he showed me was wrong according to the guy who came out from there when the unit was clogged. When he showed up he informed me they charge a 100. Diagnostic fee which I was never told about and called to complain because felt I should not have to pay that when they did not tell me up front. They verified that I was not told but refused to refund it. According to the website if you are not 100 percent satisfied... read more
Business response:
*****, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, and we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
When I called to make as appointment to get a quote on plumbing needs I thought I was still dealing with ****** Services because I have used this company several times with no complaints. I didn't know at the time that it was not that same hometown company but rather owned by American Residential Services but still doing business as ******. The technician came to my home on October 5, 2022 and walked around with me as I explained my plumbing needs.He then went to his vehicle and came back with a poorly handwritten quote with... read more
Business response:
Thank you for sharing this feedback, ********. Providing exceptional service is our top priority and knowing this allows us an opportunity to improve our customer service experience. We encourage you to contact our ***************** Manager, ****, on ************for further discussion and assistance.
Used ARS several times. Always on time, ******************* and do quality work. ***** is *********** and great to work with. 5 stars every time.
Business response:
Thank you, ****, for this incredible review! We're happy to hear ***** arrived on time and delivered such exceptional service. **************** is our number one goal and we appreciate your business!
This place took advantage of my mother, an 80-year-old widow. Charged TWICE what other companies wanted for the exact same unit. And NO ONE will return my calls to discuss why her cost was so much. Price gouging, taking advantage of the elderly, non-responsive. DO NOT USE THEM.
Business response:
Thank you for the review and feedback, *****. We acknowledge that our company is not the least expensive choice, but we offer the best value by standing behind our people, products and services with unmatched service guarantees. Our ***************** Manager, ********, is available on ************if your mother would like to discuss her experience further.
Don't show up for appointments. Don't call. Don't return calls. I would never use this company again. They are hit or miss and I am tired or missing. They over charge For Everything. If you don't believe me ... do business with them, at your own risk. But, do at least get a 2nd opinion. I mean seriously, if you have an ER ... it is possible they wont even show up. Even when you are an Elite Member ... happened to me. 3x. Well 3x the charge. Get someone else. I di hope this review helps someone avoid issues and aggravations w... read more
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.1 star rating with 3,491 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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