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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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Fantastic service yet again. Always informative, thorough and professional. One of the few service companies I trust implicitly.
I had AJ Perri come out for their advertised AC tune up and was told I needed to add Freon and replace the TXV valve; the $2k cost of the repair was at a point that it would make more sense to install a new system since my ac is nearing the end of its average life. The $50 tune-up was now turning into a $16k replacement. I hired another contractor for a second opinion - I needed no Freon and I do not even have a TXV. My system may be old, but it is working perfectly. They diagnosed that I needed to replace a part that my sys... read more
I purchased a house in August of 2020. It had a dual HVAC system, one for upstairs and one for downstairs. The upstairs unit was a split system heat pump with the air handler in an upstairs closet. The downstairs unit was an all-in-one with the unit mounted outside the crawlspace. Inspections determined that the crawlspace ducts had to be replaced as well. After getting 3 quotes, I chose ********** (ARS Rescue Rooter). ARS started work the last week of August 2020. They removed the old equipment and all of the crawl space d... read more
Business response:
Dan, we appreciate your feedback and want to take this as an opportunity to improve our customer service experience not only for you but for our future customers. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Ashley, at ************ so that we can address this matter further.
I have worked with this company for almost 10 years and seen service diminish exponentially every year since. The turnover rate of technicians must be at least t 75% and that is never a good sign. Appointments for service are often late and record keeping is abysmal. The last two times I called I was told I did not have a service account or that there was no record of my being a customer. Today, an appoint I made two weeks ago never happened and I was never informed that it was cancelled. Caveat emptor!
This company does not know what they are doing or they are CROOKS!! i called for service on my HVAC because the A/C would not work every Spring, They recommended I replace the 4 year old unit. They installed the new unit and the problem never went away. I still had the same problem with the A/C not working in the Spring. I paid $10,000 for the new unit and $400 to $700 every year the same problem, A/C not working. After 6 years, I got a new company and found out that the ducts had collasped. If you don't see any bad reviews ... read more
Business response:
*****, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, ****, at *********** so that we can address this matter further.
Great job. Technician was very professional and friendly. Service provided was excellent.
Business response:
We are so grateful for your review! Thank you for taking the time to share your positive experience with us. ARS Rescue Rooter strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Thank you for choosing us!
Your tech Dean was very helpful, and he did his job pretty well.
Business response:
We are so grateful for your review! Thank you for taking the time to share your positive experience with us. ARS strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Thank you for choosing us!
This company does a very poor job with customer service. I have been in contact with the local quality assurance manager, and am still getting zero resolution to my problems with them. When they came out to replace our sewage pipe, they snagged electrical wires with the backhoe and successfully broke a 220 volt breaker clean out of the box. After going one week between calling the manager (who had promised to call back the next day), I am now going on 3 days of not receiving a call back from them about when they will fix thi... read more
Business response:
Thaddeus, we apologize for the dissatisfaction you experienced in your interaction with our company. We strive to provide each customer with an exceptional service experience. We understand the frustration you experienced and welcome the opportunity to speak with you because we are committed to doing better. Please reach out to our Corporate Customer Relations team at ************ so that we can address this matter further.
Please go anywhere else. This company has the WORST customer service and Techs that solve NOTHING!
Business response:
Patrick, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Tamika, at 410-803-4278 so that we can address this matter further.
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.2 star rating with 3,781 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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