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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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Over promise under deliver should be the motto. Was told that install would be 6 to 8 hours, after they were at house for 12 hours and 2 of the three employees were brand new they told me they would be back the next day to finish. I call to see when they were going to show and was told we need to order a part now and when it comes in they will call to reschedule. Didnt mention anything about a part when they left after 12 hours of work all of a sudden a mysterious part is needed. Terrible company would never reccomend them.
Business response:
******, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Brie, at ************ so that we can address this matter further.
Initially it seemed like they repair job my mother needed was going to go smoothly. Very responsive in assessing the problem, providing a quote, getting paid the first half, and getting started on the first part of the job ( remove slab, dig hole) When it came to the repair itself, that's where it got mildly ridiculous. Pushing back the repair day (3 times), but ok, things happen. Saying someone would be out, so we sit at the house waiting for hours, only to be told they have no idea where the technician is, after we reached... read more
We have been using Unique AC services to maintain our AC for a few years. They have always tried hard to address our needs in a very professional way. Every service tech has been a good listener regarding problems and questions. The office is also always helpful.
Business response:
Your positive comments are really appreciated, Audre! Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being a Unique customer.
I've had several no show and several no call backs. No professional at all. Just gave me the run around. Asking for my money returned back to me is like pulling teeth. I've been trying to get my bucks cleaned for 3 weeks now. 3 no show and no calls are ever returned to me.
Business response:
Jennifer, we truly apologize for the inconvenience the change in appointments has caused you. We understand how frustrating this can be for you and you deserve better. Thank you for taking the time to bring this to our attention. We will use this feedback to improve and provide a better customer service experience. Please reach out to our Quality Assurance Manager, Ashley, at ************ â??so that we can investigate this situation further
DO NOT USE UNIQUE SERVICES. My air conditioning unit went out in August of 2019 so i called a couple A/C places and ended up going with unique simply because they had a better price and my house was 90 degrees. They gave me three unit options at different price ranges as these companies usually do and i went with the most expensive option at just under $10,000 for a unit for my 1380 square foot house, in hopes that i would not have any issues. I was so wrong for using unique for this job. In the early summer of 2020 i notice... read more
Business response:
******, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Brie, at ************ â??so that we can address this matter further.
Blue Dot was wonderful to deal with. They were able to accommodate our Saturday same day emergency request for service. From our initial call to the service technician, they were all around courteous, sympathetic to our situation (having a big party within just a few hours of our AC not working on a 95 degree day), and reassuring that they could send a service tech to our house before our party. The service technician, Anthony, was so respectful of our house and extremely polite. He quickly diagnosed the problem, explained t... read more
Business response:
Cyndi, thank you for the awesome review! Blue Dot is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Anthony. Having great technicians on our team is something we are proud of and value. Thank you for choosing Blue Dot!
Jeremy was on time, very knowledgeable and thorough when explaining the problem. He offered several solutions and was patient while answering questions.
I usually do not send reviews unless it falls on both end of the spectrum. In this case, A/C services performed by Steve was not only professional but above and beyond. Too often, we as customers, have to lower our expectations because competency, quality services and personable relationship are the exception rather the norm. Not in this case - Actually feels like I have paid for thorough and complete job - Much appreciated.
We have used this company back when it was a crown - so over 20 yrs. Still very professional and thorough w a fair price that they give you before starting the job. They let you know if there may be a higher charge abd stop to ask if you give permission if something is more complex Lucky mine was straight forward. Do not trust ekectrical work to someone who is NZiT a true electrician. He repaired a light that had hidden wear inside that could have been dangerous and installed 3 safety plugs near my sinks Excellent work Highl... read more
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.2 star rating with 3,781 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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