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Club Car Wash
- Automotive
- Taylor, TX
About this business
Location details
3810 N Main St, Taylor, TX, 76574, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Back in February 2023 my two cards were hacked and had fraud so I had to cancel them and get new ones. By the time I received new cards and went to the club and updated my card on file the employee was trying to tell me I had to sign back up and it would be 28 bucks a month instead of my grandfathered 20 a month military discount. I told them I dont think so. I called customer service explained. This was a back and forth this for two months with customer service. Excuses after excuses. Saying the system behind etc etc. final... read more
Business response:
I'm sorry for any confusion and would be happy to look further into this transaction. I will have a member of our management team reach out shortly to further address. Thank you for giving us the opportunity to further investigate. We value our customers and the services provided. Thank you,Club Car Wash
Back in February 2023 my two cards were hacked and had fraud so I had to cancel them and get new ones. By the time I received new cards and went to the club and updated my card on file the employee was trying to tell me I had to sign back up and it would be 28 bucks a month instead of my grandfathered 20 a month military discount. I told them I dont think so. I called customer service explained. This was a back and forth this for two months with customer service. Excuses after excuses. Saying the system behind etc etc. final... read more
Business response:
I'm sorry for any confusion and would be happy to look further into this transaction. I will have a member of our management team reach out shortly to further address. Thank you for giving us the opportunity to further investigate. We value our customers and the services provided. Thank you,Club Car Wash
If I could give 0 stars I would. I have used Club Carwash at least 1-2 times each week since they have opened a store in my town. I say that so you know that I know what I am doing going through the wash. 6/4 I went through and towards the end of the wash my car hit the back end of the car in front of me. On a good note the wash was quickly stopped when I honked my horn so I wouldn't hit them again. Claim filed, the employee said several times this isn't your fault and we will take care of the damages also told me that I wou... read more
Business response:
Thank you for reaching out, I apologize you disagree with the determination but as provided you can clearly see that your vehicle is seen driving away from the rollers and making contact with the vehicle in front of you. Club Car Wash is not responsible for drivers negligence by failing to follow wash instructions, which is to remain in neutral, foot off the brakes, hands off the wheel. I would be happy to further discuss should you wish to reach out to our office. Thank you,Club Car Wash
I will never use their car wash again. They damaged my vehicle and then refuse to cover it. It didnt just pull the antenna out, it pulled the whole unit right out of the metal van.
Business response:
Thank you for reaching out, I apologize you are less than satisfied with your claim determination. Please know we take all questions and concerns seriously, thoroughly investigating each concern. Unfortunately, Club Car Wash can't be responsible for antennas which is posted on the outside of all of our locations. I would be happy to further discuss should you wish to reach out to our office. We value our customers as well as the services that are provided and appreciate the feedback. Thank you,Club Car Wash
If I could give 0 stars I would. I have used Club Carwash at least 1-2 times each week since they have opened a store in my town. I say that so you know that I know what I am doing going through the wash. 6/4 I went through and towards the end of the wash my car hit the back end of the car in front of me. On a good note the wash was quickly stopped when I honked my horn so I wouldn't hit them again. Claim filed, the employee said several times this isn't your fault and we will take care of the damages also told me that I wou... read more
Business response:
Thank you for reaching out, I apologize you disagree with the determination but as provided you can clearly see that your vehicle is seen driving away from the rollers and making contact with the vehicle in front of you. Club Car Wash is not responsible for drivers negligence by failing to follow wash instructions, which is to remain in neutral, foot off the brakes, hands off the wheel. I would be happy to further discuss should you wish to reach out to our office. Thank you,Club Car Wash
I will never use their car wash again. They damaged my vehicle and then refuse to cover it. It didnt just pull the antenna out, it pulled the whole unit right out of the metal van.
Business response:
Thank you for reaching out, I apologize you are less than satisfied with your claim determination. Please know we take all questions and concerns seriously, thoroughly investigating each concern. Unfortunately, Club Car Wash can't be responsible for antennas which is posted on the outside of all of our locations. I would be happy to further discuss should you wish to reach out to our office. We value our customers as well as the services that are provided and appreciate the feedback. Thank you,Club Car Wash
If I could give 0 stars I would. I have used Club Carwash at least 1-2 times each week since they have opened a store in my town. I say that so you know that I know what I am doing going through the wash. 6/4 I went through and towards the end of the wash my car hit the back end of the car in front of me. On a good note the wash was quickly stopped when I honked my horn so I wouldn't hit them again. Claim filed, the employee said several times this isn't your fault and we will take care of the damages also told me that I wou... read more
Business response:
Thank you for reaching out, I apologize you disagree with the determination but as provided you can clearly see that your vehicle is seen driving away from the rollers and making contact with the vehicle in front of you. Club Car Wash is not responsible for drivers negligence by failing to follow wash instructions, which is to remain in neutral, foot off the brakes, hands off the wheel. I would be happy to further discuss should you wish to reach out to our office. Thank you,Club Car Wash
I will never use their car wash again. They damaged my vehicle and then refuse to cover it. It didnt just pull the antenna out, it pulled the whole unit right out of the metal van.
Business response:
Thank you for reaching out, I apologize you are less than satisfied with your claim determination. Please know we take all questions and concerns seriously, thoroughly investigating each concern. Unfortunately, Club Car Wash can't be responsible for antennas which is posted on the outside of all of our locations. I would be happy to further discuss should you wish to reach out to our office. We value our customers as well as the services that are provided and appreciate the feedback. Thank you,Club Car Wash
Very poor customer service. They do not take liability for any damages to customers vehicle. I think someone should look into their business practices related to claims.
Business response:
Thank you for reaching out. I apologize you are less than satisfied with the services you were provided. Please know we take all concerns very seriously, thoroughly investigating each concern. We value our customers and the services we provide. Please feel free to reach out to our office to further discuss. Thank you,Club Car Wash
Frequently asked questions about Club Car Wash
How is Club Car Wash rated?
Club Car Wash has a 3.5 star rating with 386 reviews.
When is Club Car Wash open?
Club Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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