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Club Car Wash
- Automotive
- Taylor, TX
About this business
Location details
3810 N Main St, Taylor, TX, 76574, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
The teller charged my wife for four car washes and would not give a refund. The Teller stated that we would have to call the corporate office we did. The **************** reviewed the video and stated that my wife did not complain enough to get a refund at the time of purchase. We felt completely misled and we will be filing a complaint for debit card fraud.Decent wash, but very manipulative and greedy.
Business response:
Thank you for reaching out. I apologize for any misunderstanding and will be looking further into this. We will be following up with a call to provide resolution within the next ***** hours. Thank you for allowing us the opportunity to further review as we value our customers and the services we provide. Thank you,Club Car Wash
The teller charged my wife for four car washes and would not give a refund. The Teller stated that we would have to call the corporate office we did. The **************** reviewed the video and stated that my wife did not complain enough to get a refund at the time of purchase. We felt completely misled and we will be filing a complaint for debit card fraud.Decent wash, but very manipulative and greedy.
Business response:
Thank you for reaching out. I apologize for any misunderstanding and will be looking further into this. We will be following up with a call to provide resolution within the next ***** hours. Thank you for allowing us the opportunity to further review as we value our customers and the services we provide. Thank you,Club Car Wash
Horrible experience. They ruined my new car and refused to pay the damages. Many others have the same story. This is bad business practices at its finest.
Business response:
I apologize you are less than satisfied with the determination of your claim, please know we take all concerns very seriously, thoroughly investigating each. The markings being claimed aren't consistent with our wash or equipment and we would be happy for further discuss in detail should you wish to reach out to our office. We value our customer and the services we provide. Thank you,Club Car Wash
Horrible experience. They ruined my new car and refused to pay the damages. Many others have the same story. This is bad business practices at its finest.
Business response:
I apologize you are less than satisfied with the determination of your claim, please know we take all concerns very seriously, thoroughly investigating each. The markings being claimed aren't consistent with our wash or equipment and we would be happy for further discuss in detail should you wish to reach out to our office. We value our customer and the services we provide. Thank you,Club Car Wash
Horrible experience. They ruined my new car and refused to pay the damages. Many others have the same story. This is bad business practices at its finest.
Business response:
I apologize you are less than satisfied with the determination of your claim, please know we take all concerns very seriously, thoroughly investigating each. The markings being claimed aren't consistent with our wash or equipment and we would be happy for further discuss in detail should you wish to reach out to our office. We value our customer and the services we provide. Thank you,Club Car Wash
We have been members since car wash opened in our town. We signed up for $20 a month with military discount. In July they said our card had expired and that card was not valid, which was incorrect, we took card personally in 3 times for them to enter card information which they finally were able to correct, we have always had 2 vehicles on this plan, but manager who since has been fired entered only one vehicle, they would not honor the $20 in 2nd car, and now want to charge $)27 for 2 nd vehicle. Spoke to customer service w... read more
Business response:
Thank you for reaching out. I would be happy to look further into your account and reach out to discuss. We value our customers and appreciate you giving us the opportunity to further investigate. Thank you,Club Car Wash
We have been members since car wash opened in our town. We signed up for $20 a month with military discount. In July they said our card had expired and that card was not valid, which was incorrect, we took card personally in 3 times for them to enter card information which they finally were able to correct, we have always had 2 vehicles on this plan, but manager who since has been fired entered only one vehicle, they would not honor the $20 in 2nd car, and now want to charge $)27 for 2 nd vehicle. Spoke to customer service w... read more
Business response:
Thank you for reaching out. I would be happy to look further into your account and reach out to discuss. We value our customers and appreciate you giving us the opportunity to further investigate. Thank you,Club Car Wash
We have been members since car wash opened in our town. We signed up for $20 a month with military discount. In July they said our card had expired and that card was not valid, which was incorrect, we took card personally in 3 times for them to enter card information which they finally were able to correct, we have always had 2 vehicles on this plan, but manager who since has been fired entered only one vehicle, they would not honor the $20 in 2nd car, and now want to charge $)27 for 2 nd vehicle. Spoke to customer service w... read more
Business response:
Thank you for reaching out. I would be happy to look further into your account and reach out to discuss. We value our customers and appreciate you giving us the opportunity to further investigate. Thank you,Club Car Wash
Back in February 2023 my two cards were hacked and had fraud so I had to cancel them and get new ones. By the time I received new cards and went to the club and updated my card on file the employee was trying to tell me I had to sign back up and it would be 28 bucks a month instead of my grandfathered 20 a month military discount. I told them I dont think so. I called customer service explained. This was a back and forth this for two months with customer service. Excuses after excuses. Saying the system behind etc etc. final... read more
Business response:
I'm sorry for any confusion and would be happy to look further into this transaction. I will have a member of our management team reach out shortly to further address. Thank you for giving us the opportunity to further investigate. We value our customers and the services provided. Thank you,Club Car Wash
Frequently asked questions about Club Car Wash
How is Club Car Wash rated?
Club Car Wash has a 3.4 star rating with 339 reviews.
When is Club Car Wash open?
Club Car Wash is open now. It will close at 8:00 p.m.
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