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Club Car Wash
- Automotive
- Taylor, TX
About this business
Location details
3810 N Main St, Taylor, TX, 76574, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Absolutely horrendous customer service. I tried cancelling my membership over a week before prior to the next billing cycle and YOUR APP sent error messages. I went into the physical location at my earliest convenience after that and they told me it was cancelled. The next day, I was charged $40. I then went back again to the physical location and they told me that it was not cancelled, that they canceled it now but I would have to call your customer service number to get refunded. I called customer service and spoke to a fe... read more
Business response:
Thank you for reaching out, I apologize for any inconvenience. We will look further into your concern and reach out shortly with a resolution as we value our customers and the services we provide. Thank you for giving us the opportunity to address. Club Car Wash
Absolutely horrendous customer service. I tried cancelling my membership over a week before prior to the next billing cycle and YOUR APP sent error messages. I went into the physical location at my earliest convenience after that and they told me it was cancelled. The next day, I was charged $40. I then went back again to the physical location and they told me that it was not cancelled, that they canceled it now but I would have to call your customer service number to get refunded. I called customer service and spoke to a fe... read more
Business response:
Thank you for reaching out, I apologize for any inconvenience. We will look further into your concern and reach out shortly with a resolution as we value our customers and the services we provide. Thank you for giving us the opportunity to address. Club Car Wash
I have been a big fan of the Club Carwash ever since a location opened near me. However, my car was recently damaged while going through the car wash and my claim has still not been reviewed. It has been three weeks! I am very disappointed in the customer service of ********************** Corporate. The gentleman that assisted me in retrieving the part that fell off of my car and submitted a claim for me was very helpful and told me I would hear something in 3 or 4 days.That has not happened. I have called multiple times and... read more
Business response:
Thank you for reaching out. I apologize for any inconvenience on your wait time due to being short staff. I will be reaching out today to further discuss. We value our customers and appreciate your patience. Thank you, Club Car Wash
Absolutely horrendous customer service. I tried cancelling my membership over a week before prior to the next billing cycle and YOUR APP sent error messages. I went into the physical location at my earliest convenience after that and they told me it was cancelled. The next day, I was charged $40. I then went back again to the physical location and they told me that it was not cancelled, that they canceled it now but I would have to call your customer service number to get refunded. I called customer service and spoke to a fe... read more
Business response:
Thank you for reaching out, I apologize for any inconvenience. We will look further into your concern and reach out shortly with a resolution as we value our customers and the services we provide. Thank you for giving us the opportunity to address. Club Car Wash
I have been a big fan of the Club Carwash ever since a location opened near me. However, my car was recently damaged while going through the car wash and my claim has still not been reviewed. It has been three weeks! I am very disappointed in the customer service of ********************** Corporate. The gentleman that assisted me in retrieving the part that fell off of my car and submitted a claim for me was very helpful and told me I would hear something in 3 or 4 days.That has not happened. I have called multiple times and... read more
Business response:
Thank you for reaching out. I apologize for any inconvenience on your wait time due to being short staff. I will be reaching out today to further discuss. We value our customers and appreciate your patience. Thank you, Club Car Wash
It's been a month now and this company still refuses to make it right about breaking my window. The wash on Broadway not only broke the window, ripped off my wiper blade, manager did nothing while staff laughed (got it on camera), but also didn't even get my car clean. I tried emailing the company and big surprise, nothing was still done. I have had to pay $400 to replace a window THEY broke and nothing has been done. I have been sharing the experience as much as I can and found a ton of people who had things on their car br... read more
Business response:
Thank you for reaching out. I would be happy to look further into this however, I am unable to locate a claim. Please feel free to return to the location so they can further assist in filing the claim. We value our customers as well as the services we provide and thank for giving ** the opportunity to provide a resolution. Thank you,Club Car Wash
It's been a month now and this company still refuses to make it right about breaking my window. The wash on Broadway not only broke the window, ripped off my wiper blade, manager did nothing while staff laughed (got it on camera), but also didn't even get my car clean. I tried emailing the company and big surprise, nothing was still done. I have had to pay $400 to replace a window THEY broke and nothing has been done. I have been sharing the experience as much as I can and found a ton of people who had things on their car br... read more
Business response:
Thank you for reaching out. I would be happy to look further into this however, I am unable to locate a claim. Please feel free to return to the location so they can further assist in filing the claim. We value our customers as well as the services we provide and thank for giving ** the opportunity to provide a resolution. Thank you,Club Car Wash
It's been a month now and this company still refuses to make it right about breaking my window. The wash on Broadway not only broke the window, ripped off my wiper blade, manager did nothing while staff laughed (got it on camera), but also didn't even get my car clean. I tried emailing the company and big surprise, nothing was still done. I have had to pay $400 to replace a window THEY broke and nothing has been done. I have been sharing the experience as much as I can and found a ton of people who had things on their car br... read more
Business response:
Thank you for reaching out. I would be happy to look further into this however, I am unable to locate a claim. Please feel free to return to the location so they can further assist in filing the claim. We value our customers as well as the services we provide and thank for giving ** the opportunity to provide a resolution. Thank you,Club Car Wash
Not only did it take them almost a month to contact me regarding my claim after I submitted it, they refused to take responsibility for their equipment chipping the clear coat off of my vehicle stating the markings werent consistent with the equipment or products they use when I contacted them asking for videos of my vehicle entering and leaving the tunnel the day the damage was done, I was told theyre unable to provide me with them. Club car wash is the absolute worst and doesnt care to try to make fair resolutions to their... read more
Business response:
Thank you for reaching out. We are very sorry to hear that we were not able to reach a satisfactory resolution through our claim process. Please know that we take claims extremely seriously, thoroughly investigating each individually using statements, pictures, and knowledge of our equipment and respective physical operations. With that said, and after careful review, we are unable to accept responsibility for something we did not cause. While we know this resolution is disappointing, we stand behind our team's review and de... read more
Frequently asked questions about Club Car Wash
How is Club Car Wash rated?
Club Car Wash has a 3.5 star rating with 386 reviews.
When is Club Car Wash open?
Club Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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