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Club Car Wash
- Automotive
- Taylor, TX
About this business
Location details
3810 N Main St, Taylor, TX, 76574, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Worst customer service ever! I would have given zero stars if possible. Have been trying to reach the customer service manager for over 3 weeks to get an issue resolved and not one response or call back. Spoke to the team lead and she said she had to get the manager at the locations side of the story and still no call back. Needless to say I tried to reach out to get my account reinstated because of a battle of **** between my husband and the manager at one of the locations. I had this membership for over 2 years or pretty c... read more
Business response:
Thank you for reaching out, I apologize you are less than satisfied with your most recent experience. I would be happy to look further into this for you and reach out to further discuss. We value our customers and the services we provide and thank you for giving us the opportunity to provide a resolution. Thank you,Club Car Wash
It's a scam, canceled in person in April. Just noticed I've been charged the last 4 months. Was told unless I had a cancellation number. They wouldn't refund. They did send me a card for for free car washes, but we canceled because it was taking the paint off my painted grill.
Worst customer service ever! I would have given zero stars if possible. Have been trying to reach the customer service manager for over 3 weeks to get an issue resolved and not one response or call back. Spoke to the team lead and she said she had to get the manager at the locations side of the story and still no call back. Needless to say I tried to reach out to get my account reinstated because of a battle of **** between my husband and the manager at one of the locations. I had this membership for over 2 years or pretty c... read more
Business response:
Thank you for reaching out, I apologize you are less than satisfied with your most recent experience. I would be happy to look further into this for you and reach out to further discuss. We value our customers and the services we provide and thank you for giving us the opportunity to provide a resolution. Thank you,Club Car Wash
Worst customer service ever! I would have given zero stars if possible. Have been trying to reach the customer service manager for over 3 weeks to get an issue resolved and not one response or call back. Spoke to the team lead and she said she had to get the manager at the locations side of the story and still no call back. Needless to say I tried to reach out to get my account reinstated because of a battle of **** between my husband and the manager at one of the locations. I had this membership for over 2 years or pretty c... read more
Business response:
Thank you for reaching out, I apologize you are less than satisfied with your most recent experience. I would be happy to look further into this for you and reach out to further discuss. We value our customers and the services we provide and thank you for giving us the opportunity to provide a resolution. Thank you,Club Car Wash
It's a scam, canceled in person in April. Just noticed I've been charged the last 4 months. Was told unless I had a cancellation number. They wouldn't refund. They did send me a card for for free car washes, but we canceled because it was taking the paint off my painted grill.
I would confidently give this company zero stars if I could, primarily based off their customer service. I WAS a monthly member and just bought a new 4Runner. My first time taking it through, the paint was damaged above my driver side door as well as a piece of trim. The manager who handled my claim on site was unprofessional, unapologetic and down right rude. I have since then stayed on the claim from 7/23/2023. Today I was in touch with the claims department by phone and was told the damage was not possible from the carwas... read more
Business response:
Thank you for reaching out, I apologize you are less than satisfied with the claim determination. Upon further review of your visit on 7/23/23 and 7/7/23 we found the markings to be pre-existing prior to entry. I would be happy to provide that photo from the additional visit on 7/7/23 to the email we have on file and further discuss should you wish to reach out to our office. Thank you,Club Car Wash
I would confidently give this company zero stars if I could, primarily based off their customer service. I WAS a monthly member and just bought a new 4Runner. My first time taking it through, the paint was damaged above my driver side door as well as a piece of trim. The manager who handled my claim on site was unprofessional, unapologetic and down right rude. I have since then stayed on the claim from 7/23/2023. Today I was in touch with the claims department by phone and was told the damage was not possible from the carwas... read more
Business response:
Thank you for reaching out, I apologize you are less than satisfied with the claim determination. Upon further review of your visit on 7/23/23 and 7/7/23 we found the markings to be pre-existing prior to entry. I would be happy to provide that photo from the additional visit on 7/7/23 to the email we have on file and further discuss should you wish to reach out to our office. Thank you,Club Car Wash
I would confidently give this company zero stars if I could, primarily based off their customer service. I WAS a monthly member and just bought a new 4Runner. My first time taking it through, the paint was damaged above my driver side door as well as a piece of trim. The manager who handled my claim on site was unprofessional, unapologetic and down right rude. I have since then stayed on the claim from 7/23/2023. Today I was in touch with the claims department by phone and was told the damage was not possible from the carwas... read more
Business response:
Thank you for reaching out, I apologize you are less than satisfied with the claim determination. Upon further review of your visit on 7/23/23 and 7/7/23 we found the markings to be pre-existing prior to entry. I would be happy to provide that photo from the additional visit on 7/7/23 to the email we have on file and further discuss should you wish to reach out to our office. Thank you,Club Car Wash
The teller charged my wife for four car washes and would not give a refund. The Teller stated that we would have to call the corporate office we did. The **************** reviewed the video and stated that my wife did not complain enough to get a refund at the time of purchase. We felt completely misled and we will be filing a complaint for debit card fraud.Decent wash, but very manipulative and greedy.
Business response:
Thank you for reaching out. I apologize for any misunderstanding and will be looking further into this. We will be following up with a call to provide resolution within the next ***** hours. Thank you for allowing us the opportunity to further review as we value our customers and the services we provide. Thank you,Club Car Wash
Frequently asked questions about Club Car Wash
How is Club Car Wash rated?
Club Car Wash has a 3.5 star rating with 386 reviews.
When is Club Car Wash open?
Club Car Wash is closed now. It will open tomorrow at 7:00 a.m.
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