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Cliff Wall Mazda
- Body Shops
- Green Bay, WI
About this business
Welcome to Cliff Wall Automotive, where's its our mission to provide and honest relationship and great deal for every customer. In November 1929, Cliff Wall, Sr opened Cliff Wall Motor Sales in Downtown Green Bay. In the almost 90 years since, our location, name, and vehicles have gone through a few changes, but one thing that's remained the same: Our commitment to serving Northeast Wisconsin through our family-run business.
Location details
1988 E Mason St, Green Bay, WI, 54302, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very good customer service Our sales rep Candido Candelaria did an excellent job explaining the features of the car, took us on a test drive and completed the sale.
Business response:
Thank you for your positive review and for purchasing a new vehicle from Cliff Wall. We appreciate both very much!
Always a good experience. Always have a good experience and customer service is good. Chat with the sales people and get updates on the new Subaru's coming in. As an Ambassador I always learn something new.
Business response:
We love our Subaru Ambassadors! Thank you for going above and beyond to support a brand you love. Thank you also for choosing Cliff Wall- We appreciate it.
Oil change Service writer was rude when I questioned about cost of oil change, since I’d never paid $60 for one before. My car doesn’t use synthetic oil. He never bothered to look that up. My husband discovered my car was significantly leaking oil the day after service. Mike took great care to make arrangements to pick up my car, clean up the oil on our garage floor, stay in contact with me during the process, and bring my vehicle to work once the missing gasket on my oil plug was replaced. I always liked going to the dealer... read more
Business response:
Amy, Thank you for taking the time to write a review about your recent experience with our service department. Your experience does not represent the way we want to handle our customer's vehicles. You are correct that the mistake you experienced is serious, and not something we want to repeat. Our priority is the safety of our customers and our technicians are not pushed to perform oil changes too quickly- if anything, we want them to slow down to properly check that things are done right the first time. The technician who w... read more
Super Subaru Dealer Trustworthy dealership, good service dept, This is our third Subaru purchase. The first two were Outbacks and now an Ascent. Best car we have ever had.
Business response:
Thank you for your kind words and for choosing Cliff Wall. We are happy to hear that you are enjoying your new Ascent. Thank you again!
Could have been better I had noticed after my last oil change a piece hanging down under my vehicle. After this oil change i asked if they had reattached it. They brought it back into the service garage and it had not been reattached. When I inquired why, one of the service writers said " they could just remove it. " I don't care if it's necessary or not, it's part of my original vehicle.
Business response:
Sunnyside45, Thank you for choosing Cliff Wall for your recent oil change. I am very sorry to hear about your negative experience with our service department. Mike Destiche, our service manager, would like to speak with you regarding your concerns and to make sure that your vehicle is repaired to your standards. Please call him at 920-468-8898. We work to ensure that our customers' vehicles are fixed right the first time and your experience does not represent our expectations. Our manager will also work with our Service Advi... read more
Paint The quote was quick and sent conveniently by email. Free loner while mine was being worked on - FABULOUS! AND put my Subaru badges on for me. AND Cleaned my driver seat.
Business response:
Thank you for choosing Cliff Wall- We are happy to hear that we met your needs. Send us a photo of your new Subaru badges (marketing@cliffwallcars.com). Thank you also for taking the time to write a positive review. We appreciate it! Thanks!
Lack of Communication The cars are nice, BUT THEY LACK COMMUNICATION! I’ve said this 3 times already in other surveys THAT THEY NEED to communicate better! Also, THEY REALLY NEED TO CARE about their customers. I told them a concern I had on 10/25/19 and they didn’t seem to care about it. It’s like we’re just a number and a “money bag.” Customer service sucks everywhere now and it would be nice if employees would JUST START CARING!
Business response:
Jessica, Thank you for purchasing your new Crosstrek from Cliff Wall. We appreciate your business. Thank you for both filling out a survey from Subaru and writing a review here on Dealerrater. I'm sorry to hear that you feel we don't care about you and that our communication is lacking. After your purchase, our operations manager, spent quite a while on the phone with you listening to your concerns regarding the survey and your overall purchase experience. After the call, she took your concerns to Mark, Cliff, and Subaru (an... read more
Great Experience Great experience all around, they have really friendly people there. Robin was great to work with and Nicholas in financing really made it quick and easy to get my financing together.
Business response:
Thank you for you choosing Cliff Wall and for your positive review. We appreciate both!
Best experience ever in purchasing a new vehicle High resale value of my Mazda trade-in was a big factor in making a purchase at Cliff Wall. Found the total dealer experience from shopping for my new SUV, the financing and delivery process to be first rate. Always had my previous Mazda serviced at Cliff Wall and will continue to bring in my new Mazda for servicing there also.
Business response:
Wow, thank you for your kind words in your positive review- We really appreciate it. More than that, we appreciate that you choose to buy and service your Mazda at Cliff Wall! Thank you.
Frequently asked questions about Cliff Wall Mazda
How is Cliff Wall Mazda rated?
Cliff Wall Mazda has a 4.6 star rating with 1,085 reviews.
When is Cliff Wall Mazda open?
Cliff Wall Mazda is open now. It will close at 4:00 p.m.
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