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Clearwater Spa Maintenance Company
- Pool Cleaners
- Newton, MA
About this business
Location details
27 Chaske Ave, Newton, MA, 02466, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We hired Clearwater several years back to do a massive electronics replacement on our hot tub. We were pleased with the quality of service, so when our tub sprang a leak this summer, they were our natural first call. At first, everything was great. The technician who came out to diagnose the problem was knowledgeable and professional. He scheduled us for a repair appointment a week later. He also took a service call fee of $140 that we were told would be applied toward the cost of the repair. We called both the day before th... read more
Business response:
Sorry for the issues you have encountered. Our office manager of 21 years has fallen very ill four weeks ago and will not be returning . We have recently hired a new office manager and the learning curve has been greater than we had expected . This customer must be calling the wrong number. The initial call goes through a 24 hour answering service. After initial contact has been made the customers are provided with our cell phone numbers so contact is never an issue. I will be sure this customer is contacted on Monday by our... read more
They never did my repair and I had given them a check for 480.00 I have repeatedly called with no response. If they do not come and fix it I will take legal action against them. I would not recommend hiring this company.
Business response:
Call was scheduled on a Saturday, the tech is a city firefighter. He was called out on an emergency call that prohibited him from working that day. Upon finding this out, we immediately called the customer to reschedule. We had a date picked for the following Wednesday. We left the customer several messages on several occasions. The customer did not return our call or respond until Friday. At that point we were able to quickly schedule them in for the final repair. We feel that this review is unfair, because this was somethi... read more
Technician said he was familiar with the type of spa I had, but then didn't seem to know where anything was inside it once he took the panel off. It was a thermostat issue obviously since the spa was working but just not keeping up to temperature. He spent a lot of time calling the manufacturer of the spa asking them questions, and I could tell even listening to one side of the conversation that the person on the other end at the spa manufacturer was shocked they were speaking to a supposed technician who was so unfamiliar w... read more
Knowledgeable, courteous, fixed the problem (leaking heater).
As always you want to pay less but you get what you pay for,, have used them since I had a Jacuzzi definitely would recommend
Knows their stuff!
The company was prompt in returning my call as well as showing up on time to the scheduled service appointment
Excellent communication and explanation of what my repair likely was, was caused by, and how much it will cost. On time and as quoted. Thank you.
Frequently asked questions about Clearwater Spa Maintenance Company
How is Clearwater Spa Maintenance Company rated?
Clearwater Spa Maintenance Company has a 4.5 star rating with 246 reviews.
When is Clearwater Spa Maintenance Company open?
Clearwater Spa Maintenance Company is open now. It will close at 5:00 p.m.
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