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Clearwater Spa Maintenance Company
- Pool Cleaners
- Newton, MA
About this business
Clearwater Spa Company is the preferred choice of homeowners and commercial institutions looking to have maintenance and service performed on their hot tub, steam room, sauna, and whirlpool bath. We provide troubleshooting, service, repair, and maintenance programs on all brands of hot tubs, steam rooms, saunas, and whirlpool bath tubs.
Location details
27 Chaske Ave, Newton, MA, 02466, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Very happy with everything right from the first phone call through the completion of the work. John was very knowledgeable and took the time to provide options and tips to get better performance for our hot tub. I read the reviews and I had questions, but John was great to work with and Clearwater will be my first call going forward. I got more information in 30 minutes than I did in 18 months from the company we bought the tub from originally.
Found the leaks and gave a path for fixing them.
Very experienced and straightforward advice !
The tech who came to my home was very knowledgeable and informative. He deserved a five star rating. Although top notch service, like everything in today� s world the cost was expensive, therefore a four rating for value for the dollar.
I was having some issues with my hot tub and reached out for some help cleaning and rebalancing the chemicals in the pool. John graciously offered to call and walk me through fixing the tub. He was so kind and helpful and I got the tub back to normal in no time! I would absolutely recommend working with him he was a huge help. Thank you again John!
John from Clearwater Spa Company was very responsive to our home improvement job inquiry. After he found out that our Jacuzzi hot tub would be too old to replace the parts and be worth the money, he advised us to simply replace the Jacuzzi tub with a non-jacuzzi one and hire a local plumber to get it done. We greatly appreciate his detailed suggestions and very helpful consultation. Additionally, he explained to us all of the detailed diagnosis in great patience and truly put the customer first.
DO NOT HIRE! In March 2023, I paid $1549.12 corresponding to 50% of the quote issued by Clearwater to install a new filtration system for my hot tub. They scheduled the repairs 4 times. Every time I took a day off from work, every time, a no-show without any warning. Two weeks AFTER rescheduling the job for the 3nd time, I received a message that the installation could not be performed because a filter was missing. For the following 2 months, the filter issue came back every time I contacted them for an update. Every time, t... read more
Without getting too much into detail, the job of finding and fixing the leak in my stand-alone hot tub was finally completed correctly several months after my initial conversation with the owner, John. Although John was able to identify the problem quickly and was responsive and apologetic throughout the duration, the office staff and technician he has working for him are extremely unreliable and unresponsive. The office staff can� t seem to get their scheduling straight. The tech would notify my when he was on his way when ... read more
The company charged me for service and did not provide the services for a year. They stopped responding calls and emails and are not refunding my money.
Business response:
We did return calls, and this customer has not reached out for months. We have just made contact with her and will be solving her issue soon. Thank you for reading.
Frequently asked questions about Clearwater Spa Maintenance Company
How is Clearwater Spa Maintenance Company rated?
Clearwater Spa Maintenance Company has a 4.5 star rating with 241 reviews.
When is Clearwater Spa Maintenance Company open?
Clearwater Spa Maintenance Company is open now. It will close at 5:00 p.m.
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