City Sports Club

Vanessa S 

on BBB

4 years ago

Not only was I tricked into signing a year long personal training contract, I was also lied to about the whole ordeal after I verbally stated I don’t want to sign for a year. I received no proof of the contract I signed and was told that it was my fault for not reading the contract correctly, even though I don’t have proof of a contract to begin with. This company purposely tricks its members into paying them more money for essentially subpar services. I was told what I was signing was a waiver and instead they placed a cont... read more

Kate J 

on BBB

4 years ago

Cancellation issues. I sent an email to LA Fitness notifying of my intent of cancellation, as instructed on their web site. I provided all the data available on my app under the "my account" section - Fitness Bar Code First name Last Name Home Club Billing Name They responded that since i hadn't provided my phone number, that they couldn't "find" me in the system and were not able to honor my cancellation notice. At the same time, I lost my credit card and have a new one being sent to me, so guess what....LA Fitness started ... read more

Renee K 

on BBB

4 years ago

I had to move due to COVID related job loss and tried to cancel my LA Fitness membership. I was instructed that I had to come into the facility in order to cancel, something that is impossible because I no longer live near an LA Fitness and do not want to have to enter the facility due to COVID. The customer rep. was very rude in responding to my request. After I told her I could not come into the gym as I had moved to a new state, she replied in a snarky voice "well we have clubs in that state too." I would like someone fro... read more

Travis B 

on BBB

4 years ago

Visited the store today to sign up for a new membership. After paying, you sign a pin pad in which you have no idea what you are agreeing to. I thought I was signing for the payment, but discovered shortly after, I was signing some unread waivers. I requested a copy of what I was signing, but I did not receive the copy. It is bad practice and sketchy to have customers sign waivers in which they do not know what is on them. 

Andrew S. 

on BBB

4 years ago

The gym and personal training themselves are pretty good in my opinion. That warrants at least two stars. Everything else about these two things is questionable. The company treats you like a number and not a paying customer when you sign your life away for a 1 year PT contract. Their contract with you is draconian and you have no rights under it. No appealing, no cancellation without a medical excuse ... no sympathy when you want to get out of it if you're doing bad financially or are legitimately worried about getting sick... read more

Kerry L 

on BBB

4 years ago

I have been a member for a LOT of years! I have been trying to cancel my membership since Jan. I was deployed to combat zone and was trying to complete before I left the country and the OG wasn't available. I tried to call and was told someone would need to come in personally. I sent an email and no response. I just went to my local fitness center yesterday (I am back in the states) and was told to come back today. I just went back and was told the OG was the only one that could help me and he wouldn't be back until Thursday... read more

Steve F 

on BBB

4 years ago

LA Fitness has handled the covid pandemic horribly. I was charged for another 2 months of membership AFTER every facility in my state was already closed. My girlfriend was also charged for her training membership after the facility has already been closed. Now, I have been trying to cancel or at least place everything on a temporary hold, but LA Fitness West Chester has not been understanding or accommodating. They placed our gym memberships on hold instead of cancel, and my girlfriend tried to cancel her personal training m... read more

Sung Ah J 

on BBB

4 years ago

If it was possible to give 0 stars I absolutely would. I was charged after covid closure, and when they opened they have no plans to introduce a reservation system when all other gyms are offering this service. With limited operating capacity and shortened hours in a highly populated area, this means I won't be able to use their services, and I thought it was unfair that I'd be charged a freeze fee when this isn't due to my personal reasons. When I brought this up to both reception and via email, reception smiled and said th... read more

Evelyn G 

on BBB

4 years ago

I have emailed and tried calling numerous times. I can't seem to get a hold of anyone at LA FITNESS to cancel membership. They debit my account monthly. At the beginning of the pandemic they sent email that everyone's account was on hold. NOT TRUE they continue to debit account starting in March until now. I've email corporate office and League City locations within a months time period with no response from either.