City Sports Club

Linda O 

on BBB

4 years ago

Personal Training: I was told that I could accumulate person training sessions and use them perpetually. At no time was I told that I had to use them otherwise if they rolled over month to month I would still have to remain on a training contract for Atleast one training session per month to continue keeping the rolled over sessions. I had over 15-20 sessions in the bank. Yea sure it’s listed in the contract that they don’t let you read and they verbally oversell the idea of personal training session rollover to use anytime ... read more

Steve R 

on BBB

4 years ago

Inflexible with an unprecedented global pandemic. It's unforgivable that they refuse to return my annual fee after canceling and everyone just tells me to contact the operations manager and then corporate, rinse, repeat. There is no accountability and the structure of this company is a horrible inflexible mess. I have pre-existing conditions and unemployed because of this pandemic and they refuse to refund my annual fee that was charged a week ago. I COULD NOT recommend or return to this company unless they completely overha... read more

mary h 

on BBB

4 years ago

During such a trying time, I found no comfort in their customer service and no understanding from them what so ever. I joined their gym in Feb right before COVID hit and they shut down, and havent been back since due to covid. I have been charged $545 to use their facility 2 times since joining. Never sign up for this gym, not even remotely worth it. Good ol corporate company doing business as usual. Waited on hold for an hr and 40 minutes to get a person, which means im not the only person calling in to complain or had issu... read more

sal H 

on BBB

4 years ago

Scammers!!!! When I joined the gym, I also hired a personal trainer for 6 months. Due to my gym closure, I couldn't finish my 6 months training. I was already charged for all my 6 months training however still almost 2 months of my training is left, which worth's about $500. Which due to Covid and Gym closure I couldn't continue. Since I hired the personal trainer for 6 months. I was not expecting for La fitness to continue charging my account. On June 24,2020 my account was charged again for the amount of $294 without my au... read more

James P 

on BBB

4 years ago

What can I say, I tried all month to get my money refunded to my account for membership dues taken out. Wendy and Skylar have been little to no help at the LA Fitness here in Melbourne Fl at Lake Washington and Wickham. I told Skylar in the middle of May that my wife and I would not be coming to the gym in June, she said that she would place a courtesy hold at no charge. I'm out over $64.00 plus last months dues I paid in advance. I canceled our membership two weeks ago, still no refund or response. This is not great custome... read more

Daniel G 

on BBB

4 years ago

After I cancelled in person and confirmed with the front desk person that I would not be charged, I was charged for months until I found LA fitness charge on my bank statement. Honestly, screw this business, I hope corona wipes them out. 

Lindsay S 

on BBB

4 years ago

I joined LA Fitness in mid March, and I had a free initial session scheduled in 2-3 days. Time confirmed. The person that was supposed to meet me wasn't there. Someone else did that session for me. I signed up that night for personal training, scheduled a second session, the very next day. This time, the trainer no showed, after confirming via text. So, had another trainer that night and started about 30 mins late. My 2 workouts, the initial one and the first true session, they were good. I was completely willing to give it ... read more

Latonia B. 

on BBB

4 years ago

I wanted to give it a no star but had to settle for one star. Please do no join this gym. They have charged me $160 for personal training sessions that never occurred due to COVID 19 Pandemic. It is ridiculous trying to get a straight answer from management at the Lakeland, TN location. How could I have personal training sessions when the gym was closed? Or now since it’s slowly reopening, stay 6 ft apart from the trainer? Staff who answered the phone could not answer any of my questions without having to call me back after ... read more

Jordan 

on BBB

4 years ago

I called on 6/1/2020 to cancel mine and my fiancés membership with LA Fitness the person I spoke to suggested I freeze it for three months so the billing would stop and I could decide at the end of the freeze if I still wanted to cancel, which I did. I checked my bank account and on 6/1 there was a charge for 26.74 and on 6/2 there was another charge for 51.56 from LA Fitness after they said there would be no fees taken until after the freeze. I reached out to my local club to see if they could process a refund in which they... read more