City Sports Club

Liudmila N. 

on BBB

4 years ago

Lately, I am very frustrated with La Fitness company service. Due to COVID-19, I stopped attending the gym in March and called them about it. After they resumed, I called them and asked to cancel my membership because the pandemic is still continuing. At 64 yo, I do not want to get sick. They refused to cancel by phone. According to the company policy, people have to do it in person! I was indignant, but I printed my cancellation form and went there. They gave me a receipt of cancellation. Next day, I called the gym again an... read more

Victor D 

on BBB

4 years ago

I paid for first and last months membership, canceled my membership in April and two months later, still cant access my membership i paid for. They have no interest in their members and thats why I decided to leave. they make it so difficult to get any member information or to even talk to anybody out of club. The worst customer service. They owe me money for a month of service that was promised and never received. I waited 2 hours on hold and the person had no knowledge of their system or how to fix this. I dont recommend L... read more

hopester22 

on BBB

4 years ago

A friend of mine recently bought a membership at this gym. She told me the gym allows members to offer a friend a two week free trial. My son moved here from NY and is interested in joining a gym, so I gave my friend my son's contact information. She informed me that my son just needs to stop by the gym. His name is on a list, so he should be all set. This evening, my son got all geared up and headed to this gym. He was told he needed to speak with a salesman. Fine. The salesman noticed that my son was physically fit. He ask... read more

Hope T 

on BBB

4 years ago

A friend of mine recently bought a membership at the gym on Main Street in Dunedin, FL. She told me the gym allows members to offer a friend a two week free trial. My son moved here from NY and is interested in joining a gym, so I gave my friend my son's contact information. She informed me that my son just needs to stop by the gym. His name is on a list, so he should be all set. This evening, my son got all geared up and headed to this gym. He was told he needed to speak with a salesman. Fine. The salesman noticed that my s... read more

MaryLu M 

on BBB

4 years ago

While I like goung to the club, dealing with the corporate office is terrible. After waiting over an hour on hold, I was connected to Jefferson, who denied me the opportunity to speak to a supervisor. First and foremost, Jefferson was completely unprofessional. LA fitness overcharged me, and he made it most difficult. I honestly don't thinl Jefferson should keep his job. He does NOT put the Customer first!!! Especially when it was LA fitness who grossly overcharged me! 

Paul I. 

on BBB

4 years ago

My wife and I joined LA Fitness (Dunedin, FL) last January. I signed up for personal trainer services (Jan-June). We enjoyed the quality of the Club and Trainer instruction up until LA Fitness closed due to the virus risk. Our LA Fitness reopened yesterday May 25. I am 72 years old and have a prosthetic aortic heart valve. It is not time for me to go back to the club environment. I do not want to risk my health until such time as there is no resurgence of the virus. When I called LA Fitness May 25, 2020I was told by Operatio... read more

Charles M 

on BBB

4 years ago

This company has made no effort to help those individuals who cannot leave home to cancel their membership. Their staff claims that they must see the person face to face to cancel. We are in a time where this is completely unnecessary, especially because this company did not make itself visible face to face for months. I have tried to cancel my membership for 2 months. Finally, when the gym opened back up I was told I had to come down between 7am and 3pm to cancel. I explained that my wife is a medical professional and that ... read more

Scott M 

on BBB

4 years ago

I started going to health clubs in the 1960's. I am retired Chicago lawyer who moved to Arizona in 2012. LA Fitness kept charging me monthly dues even though the clubs were closed. I tried calling and was left on hold forever. LA Fitness only respects an Attorney General complaint. When you join you will be constantly harassed to buy more programs or up-grade your membership. Sales people are dressed to look like fitness instructors, but they are worthless. Every time I go there I see young people, seniors, disabled people w... read more

Shana M 

on BBB

4 years ago

They need to have zero stars as an option here but in Summery- I got a free membership do to the fact that I'm on disability. Went for the first time and decided to sign up for a year of personal training sessions, so I would know what I can and can't do for my body. During the sign up process I told them that I have a lot of health problems and asked what happens if I was unable to continue training? They said all that I needed to do was submit a doctor note stating I was unable to continue. Well, I had one session and got ... read more