City Sports Club

Tonia 

on BBB

3 years ago

I've had my family's my membership on freeze. It shouldn't expire until January 2021. Three times now they have charges me full membership price. I called last month because they charged me. The manager said she fixed it and apologized and somehow made it like it was my fault. TODAY they charged me again full membership price. They know my account is frozen but they had to charge me and get that money out of me. I am done and over with LA Fitness. They are crooks are just take your money. Plan to have your full membership ta... read more

Michael M 

on BBB

3 years ago

BEWARE BEWARE BEWARE!!!!! The facility is ok not bad I think they actually improved. Why I think the facility has improved you ask. Because they rip you completely OFF!!!!! If you decide to go there I just ask that you plz watch your account. I had so many miscellaneous charges on my account just because what was told to me was not happening. Also if they say 3 free months do not believe them. THEY WILL STILL CHARGE!!! I had a personal trainer everything was great until Covid-19. The gym opened up half way through the month ... read more

Lauren G. 

on BBB

3 years ago

I am being charged for personal training and there are no trainers available to book with in the 5 closest clubs to my home. They are trying to upcharge me to use purchased sessions that I had previously used. 

Burton J 

on BBB

3 years ago

I enjoy a sauna and hot tub, The Bridgewater club has the sauna closed because of Covid, but the hot tub has been down because they have no one knowledgeable in tub repair. 3 weeks and still broken. Paperwork sent in to cancel my membership. A waste of money. 

Amy F 

on BBB

3 years ago

I had got a personal trainer and membership. I was not advised of the Annually Fee. I have also been told i Can cancel anytime i want without any issues. I go to Cancel. they refused it, I did send a Email to the head office, where they refused it. I spoke to the branch, and they told me I am SOL. They have lied to get me to get a personal Trailer, did not disclose multiple fees that show up, refuse refunds, and harass you over the phone. I get 30 calls from them daily, but since now have been blocked. As it stands, I have L... read more

Taya T. 

on BBB

3 years ago

Louis W**** This location discriminates, targets and harasses members West Chester Ohio Dudely drive I am harassed every time I am there, I have reached out to your corporate office and no answer. Zak your district manager and the operations manager are violating Americans with Disabilities Act Think you should know 

Josh E 

on BBB

4 years ago

Staff made it very difficult to cancel membership and personal training. Trip 1: Canceled membership, but told cancellation of training can be done by head of training only Trip 2: Told my training was cancelled After trip 2, credit card started getting charged again Trip 3: Training cancelled and refund refused 

Tia W 

on BBB

4 years ago

I wish i could give them less then one star. Cancelled my membership/ training in person they still charge even though my contract ended over a month ago and i have proof of it and they will not reburst me and the "Manager" called saying they would over 3 three ago bunch of liars. I will never go back there or recommend it to anybody 

Rebecca L 

on BBB

4 years ago

Why is it your "manager" Orlando actively posting things on FB while he should working? Its bad enough when his behavior and affair with Adriana (which believe me was public. I was signing up as a member and there Orlando was making passes at her)... was brought directly to John K**** ***, it was ignored... Just saying