City Sports Club

Leticia O 

on BBB

4 years ago

After COVID-19 Gyms opened on Tuesday September 1st in NJ. Due to my high risk factors I decided to cancel my membership. I work long days and went as soon as I could on Saturday to cancel my membership. I was told that I had to mail a form and it would not take effect until they received it in California. Which means the earliest would be end of the following week due to Labor Day holiday. I also tried to cancel personal training sessions but was told there is only one person who could do that and he was off. Why is there o... read more

Robert VR 

on BBB

4 years ago

LA Fitness makes managing your account very challenging. I wanted to cancel my account, calling them up to speak with a Manager to do this, I cannot. Two things, they do not perform this task over the phone, and the Manager was not available according to the gentleman that answered the phone. Think this through - you can cancel your garbage, electricity, water, cable/internet, natural gas... over the phone with a few verifications of your identification. However, you cannot cancel a Fitness membership. We are in the process ... read more

Galina B 

on BBB

4 years ago

This about LA fitness **** ** *****Niles IL, Operation Manager Michael S***** very rude, disrespectful to his club members, I don't deserve to treated like this, he is swearing (use word start with “ F”), embarassment me in the front of others. It's very unprofessional, he made my blood pressure high and headache, last week he told me that I am a miserable. I left with tears. I am very disappointed, why he is a manager for this club, he need to meet all needs & provide a good service but unfortunately his service not perform... read more

Michelle W. 

on BBB

4 years ago

BUYER BEWARE. As a professional, I know that customer service is the number one important element when running a business. Unfortunately, this company has been a nightmare. Do not join this gym or use any of the services particularly the personal training. I read many reviews on this organization and found many of the experiences felt by others are similar to my own. The aftermath of the gym closure due to the pandemic has more than demonstrated just how greedy this corporation is. I followed the policy and procedures to sen... read more

Janey M 

on BBB

4 years ago

LA Fitness - Henrietta, NY. We have a silver sneakers membership, but signed up for a 1 year membership that included a trainer. At that time we were reassured they do not auto renew memberships. Prior to expiration we again confirmed with the manager that we did not have to complete a form to terminate at the end of the contract since they do not auto renew. Guess what - our account was hit for the monthly fee anyway! Now we are in a waiting queue for resolution. Very disappointing since the trainer and facility were great. 

SYLVIA M 

on BBB

4 years ago

My husband and I have been members for well over 10 years. We've become unhappy with our local facility and decided to cancel in March 2020. LA Fitness started deducting the $35.00 monthly fee from our account again recently PLUS and addition $22.50 for I don't know what. Attempts to contact have been unsuccessful. When I call Corporate Head Quarters in Irvine, CA, I get a recording and then it hangs up. There's no opportunity to speak to someone OR leave a message. It's unfortunate that MANY businesses are floundering, incl... read more

Rodney T 

on BBB

4 years ago

This company in horrible. Do not sign up for personal training!!! They give you 30 days to use all sessions left or you must pay again for each month. There is no consideration for someone that had changes in their life. I was a member for more than 3 years. Now they want to keep $800 of charges and said too bad for me. 

Cheryl B 

on BBB

4 years ago

I called corporate, first on Aug. 10, and spoke with Juan, a supervisor, about refunding the balance of my trainer membership. I was assured that, in lieu of the current situation, my credit card would be refunded the pro-rated balance - he also checked and confirmed my records of what was left on my contract and said I would be credited within 5-7 business days. When that didn't happen, I called again on Aug. 24th, as he had given me a direct number, and I was given the same assurance that he was processing it on that day, ... read more

Salih H 

on BBB

4 years ago

Am a member of the LA Fitness located in Jacksonville, Florida (University Blvd W, Jacksonville, FL). Have been a member for 3 years now, when i signed up they were easily able to add my credit card information and get me signed up and to work out the same day. But when it was time to cancel they are making me jump through 10 different hoops in order to get it cancelled. They want me to print out a cancellation form and "MAIL" it via paper mail to a address they provide. We are in year 2020, this is a big scam machine, that ... read more