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Chris Wertz - State Farm Insurance Agent
- Financial Services
- Erie, PA
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
113 W 9th St, Erie, PA, 16501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had State Farm for 6 years. I wasn't aware of how terrible they were until I actually needed to file a homeowners claim. Stacey, the receptionist, was always friendly and courteous. However, Chip Wentz did not return phone calls, delayed our claim processing and then, increased our car insurance premium without any notice. When my husband and I tried to call in to reach Chip again, another older woman answered the phone stating Stacey was no longer there. She went on to say how she has worked there for 15 years, is experienc... read more
The same thing that happened to Chad A and others happened to me. Sadly I was going to get their insurance before they treated me like they were crooks! And yes their agents are rude too, I got a feeling like most companies that go from being the best to not anymore end up making the same mistakes of not putting people FIRST and treated them bad. This is just the beginning of the complaints and their walk out of fame. Amica actually was number one in customer service and was the BEST. Don’t spend money on over priced premium... read more
Pray you don't get in an accident with any of their insured. They try to cheat you on your estimate, even if it's from a collision center they send you to. And the customer service is the worst! Talk in circles and get mad and disrespectful when you call them out on it.
Business response:
Thank you for the opportunity to reply to your correspondence dated August 11, 2020. While we cannot share specific details in this public response, our Claim Team Manager contacted the complainant on August 7, 2020, to address her concerns.
I had State Farm for home owners insurance. I switched companies about 2 months ago. State Farm called me about the unpaid bill. When I told them I switched companies and they should have received a fax with a cancellation letter two months ago they said they never received it. I had my new company send a new one and they never received it until my bank sent them paper work on the cancellation. Then yesterday I received a bill for a month of the insurance policy. I can’t even believe that a company can send bills to people e... read more
Business response:
While we cannot share specific details in this public response, our fire operations division contacted the complainant to address the concerns.
I had a flat tire & needed to be towed an hour away on a Sunday. I called my agent first thing Monday morning. Check in the mail to reimburse me on same day. Great customer service!!
I got hit by a State Farm customer and all they wanted to do was cut every corner possible to fix my vehicle. They will lie constantly. This is a large company that bullies people every day. They spend a ton on marketing to compensate for the bad name their getting.
State Farm claims they reward safe drivers. I haven't had an accident or a ticket for 20 years. State Farm solicited me for a quote on my auto insurance. They came in 20% higher than the premium I am currently paying with Liberty Mutual Insurance Group. POORLY PLAYED, STATE FARM. Lying, cheating rip-off company, thinking their commercials are having any effect on smart buyers like me!
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 23, 2020. While we cannot share specific details in this public response, our Auto Operations Division attempted to contact the complainant multiple times and have left our contact information for future resolution. Sincerely, Underwriting Services State Farm Insurance Companies
Horrible Horrible service. I had questions that the office could not answer and ask to speak to office manager. She is busy. Call back later. She is still busy. I got two different people answering phones and two different answers to my questions. I then called to speak with agent. He was busy. I asked. What is a good time then. Response was. “His schedule is full and can’t talk”. Wowwwwww This guy is running a car insurance scam under State Farm. Will quote you one thing then months changes. He absolutely horrible salesmen.... read more
Business response:
No comment necessary
Utterly awful customer service from this State Farm branch as well as the overall State Farm company. My agents name is Chris. As written in below reviews, you are lucky to get ahold of ANYONE at this branch via phone. No one ever answers the phone at this office and even when you leave a message it is rare to get a follow up call. I pay almost $400 a month for my car insurance and rental insurance and expect at least decent customer service. Nope. Not even close. I had to file a claim for vandalism to my car this spring - t... read more
Frequently asked questions about Chris Wertz - State Farm Insurance Agent
How is Chris Wertz - State Farm Insurance Agent rated?
Chris Wertz - State Farm Insurance Agent has a 1.4 star rating with 504 reviews.
When is Chris Wertz - State Farm Insurance Agent open?
Chris Wertz - State Farm Insurance Agent is closed now. It will open tomorrow at 8:00 a.m.
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