Chris Wertz - State Farm Insurance Agent

Edward H 

on BBB

5 years ago

State Farm employee <april> told me denied because it was an accident, why do people have insurance if it doesn't cover accidents.</april> 

ALLEN F 

on BBB

5 years ago

Do Not choose this company! I had F*** ****** for approximately 14 years and never any issues. I then got a quote from a local agent in Seguin,Texas that saves me about $50 a month. The quote that I was given was contingent on plugging a tracker into my two vehicles (not interested) so the savings ended up being only $20 and I had already switched companies. Low and behold the first month I have insurance my RV gets a rip in the roof and I had to file a claim. I am a GM at a RV service shop and I am well aware what the RV ne... read more

Joseph H 

on BBB

5 years ago

On Oct 5th a insured by State Farms crossed over into my lane to get around a parked truck in his lane and his drivers door mirror hit my drivers door mirror. Their customer left the scene and I had to turn around to try to get him to pull over, which he did not after flashing my lights and beeping his horn. I called 911 and the *********Police Dept stayed on the line with me till he pulled over in a gas station. He got out and never came over to me, never checked his mirror that was just hanging there. Police came and he to... read more

vbaldwin 

on BBB

5 years ago

BEWARE - This company is full of thieves, beware. Mine was a business insurance policy, basically the agency kept telling me they are checking with underwriting, they are checking for months. Never confirming I have coverage. I go to another insurance company, then I get invoiced. When I refuse to pay-they have sent my invoice directly to collections. 

Rebekah 

on BBB

5 years ago

I spoke to Matt from the IRA department today and I had the worst experience with the most incompetent agent I've ever dealt with. I also spoke with three other agents (two ladies and one gentleman) and I had no issues with them at all except for Matt. Matt was not knowledgeable about his job, and when I questioned his ability, he lied and then perceived to hang up on me. I called back and spoke to another gentleman and he was very helpful and knowlagebale. He had no issues in varying my information and even walked me throug... read more

Michael C 

on BBB

5 years ago

*Get a lawyer when dealing with this agency* State Farm is unfair in the way they assess claims and, in my opinion (and clearly others), unethical. I submitted a claim to them for extensive damage done to my vehicle by a driver of theirs. In this case I expected them to take their driver's side BUT i did not expect them to blatantly lie and suggest I take dangerous actions to do so. To top it off, they have no appeals process, in-house or third party. This doesn't seem normal. In late September of 2019, a truck came into my ... read more

Tyreka C. 

on BBB

5 years ago

I have been a state farm customer for over 10 years. The end of feburary my home was burglarized. I put in a claim threw my renters insurance for items that were stolen from me. State farm has been a nightmare since. They sent an adjuster to my home who took pictures of my belongings. He intergated me at my own dining room table with a tape recorder.will ask you about your income, how much rent you pay, do you receive any assistance, do I work, basically telling me that since I'm black that I shouldn't be able to afford to h... read more

Ivan P 

on BBB

5 years ago

We had a homeowners policy that was just cancelled because we made a claim. One claim in 3+ years, and they state we are a liability. This company is a bunch of theives, and incredibly slimy. Will be going with Progressive, and never using State Farm again. 

James D. 

on BBB

5 years ago

I have been insured by State Farm for nearly twenty years with, currently, two homeowners policies and three auto policies. I filed my first homeowner policy claim ever this past spring, 2019, for storm damage to the roof of my home. Their claims department was a nightmare. Their "customer service'' personnel were combative and obviously trained to ignore, very proficiently, their customers concerns and complaints. They wanted to only replace HALF of my roof while agreeing to repair the internal water damage immediately belo... read more