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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more
Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more
Business response:
*****, we're sorry to hear about your experience. We understand how important timely communication is and we apologize for the inconvenience you faced. We're taking your feedback seriously and will work on improving our call center operations.
Called for AC repair. The Comfort Consultant was more interested in trying to sell me a complete new HVAC unit. Then I was told would cost about ******* just for labor to repair, all parts were covered under 10 year warranty because I had just purchased complete HVAC unit from them only 4 years ago. They told me compressor was out. I called another company for 2nd estimate, got my unit fixed and running in 40 minutes with a repair cost of $115.00. The only thing wrong was a shorted out wire in the outside unit. Will never tr... read more
Business response:
Were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please email us at ******************************************************************************* with your service address and the name on the account and our team would be happy to assist you.
Called for AC repair. The Comfort Consultant was more interested in trying to sell me a complete new HVAC unit. Then I was told would cost about ******* just for labor to repair, all parts were covered under 10 year warranty because I had just purchased complete HVAC unit from them only 4 years ago. They told me compressor was out. I called another company for 2nd estimate, got my unit fixed and running in 40 minutes with a repair cost of $115.00. The only thing wrong was a shorted out wire in the outside unit. Will never tr... read more
Business response:
Were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please email us at ******************************************************************************* with your service address and the name on the account and our team would be happy to assist you.
Called for AC repair. The Comfort Consultant was more interested in trying to sell me a complete new HVAC unit. Then I was told would cost about ******* just for labor to repair, all parts were covered under 10 year warranty because I had just purchased complete HVAC unit from them only 4 years ago. They told me compressor was out. I called another company for 2nd estimate, got my unit fixed and running in 40 minutes with a repair cost of $115.00. The only thing wrong was a shorted out wire in the outside unit. Will never tr... read more
Business response:
Were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please email us at ******************************************************************************* with your service address and the name on the account and our team would be happy to assist you.
Called for AC repair. The Comfort Consultant was more interested in trying to sell me a complete new HVAC unit. Then I was told would cost about ******* just for labor to repair, all parts were covered under 10 year warranty because I had just purchased complete HVAC unit from them only 4 years ago. They told me compressor was out. I called another company for 2nd estimate, got my unit fixed and running in 40 minutes with a repair cost of $115.00. The only thing wrong was a shorted out wire in the outside unit. Will never tr... read more
Business response:
Were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please email us at ******************************************************************************* with your service address and the name on the account and our team would be happy to assist you.
Called for AC repair. The Comfort Consultant was more interested in trying to sell me a complete new HVAC unit. Then I was told would cost about ******* just for labor to repair, all parts were covered under 10 year warranty because I had just purchased complete HVAC unit from them only 4 years ago. They told me compressor was out. I called another company for 2nd estimate, got my unit fixed and running in 40 minutes with a repair cost of $115.00. The only thing wrong was a shorted out wire in the outside unit. Will never tr... read more
Called for AC repair. The Comfort Consultant was more interested in trying to sell me a complete new HVAC unit. Then I was told would cost about ******* just for labor to repair, all parts were covered under 10 year warranty because I had just purchased complete HVAC unit from them only 4 years ago. They told me compressor was out. I called another company for 2nd estimate, got my unit fixed and running in 40 minutes with a repair cost of $115.00. The only thing wrong was a shorted out wire in the outside unit. Will never tr... read more
Business response:
Were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please email us at ******************************************************************************* with your service address and the name on the account and our team would be happy to assist you.
Called for AC repair. The Comfort Consultant was more interested in trying to sell me a complete new HVAC unit. Then I was told would cost about ******* just for labor to repair, all parts were covered under 10 year warranty because I had just purchased complete HVAC unit from them only 4 years ago. They told me compressor was out. I called another company for 2nd estimate, got my unit fixed and running in 40 minutes with a repair cost of $115.00. The only thing wrong was a shorted out wire in the outside unit. Will never tr... read more
Business response:
Were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please email us at ******************************************************************************* with your service address and the name on the account and our team would be happy to assist you.
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,962 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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