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Chief/Bauer Service Experts
- Heating & Air Conditioning/HVAC
- Champaign, IL
About this business
Location details
520 N Hickory St, Champaign, IL, 61820, United States
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STOP RIGHT HERE AND GO DO BUSINESS WITH ANOTHER COMPANY. My biggest regret of 2023 is doing business with ******** Service Experts. My home is 23 years old with the original **** unit, so I was due for a whole new system. I've used ******** Service Experts for a year or so (mainly for plumbing) so I decided to give them the business to service my whole home. BOY WAS I WRONG. First, the install crew BROKE the unit they were installing and had to go get another unit! A few weeks later, I received a call about needing to come r... read more
STOP RIGHT HERE AND GO DO BUSINESS WITH ANOTHER COMPANY. My biggest regret of 2023 is doing business with ******** Service Experts. My home is 23 years old with the original **** unit, so I was due for a whole new system. I've used ******** Service Experts for a year or so (mainly for plumbing) so I decided to give them the business to service my whole home. BOY WAS I WRONG. First, the install crew BROKE the unit they were installing and had to go get another unit! A few weeks later, I received a call about needing to come r... read more
Still no call from a supervisor, Im not going away, you need to answer for almost a year of lies and bad service. Since you wont return calls, blasting on other platforms it is. ******* was super friendly and above courteous, but then the bottom fell out. I've been leaving messages for month's now, at several visits a full review of what has occurred was promised, but has not taken place. The fiasco started with trying to charge me $5000 for a new condenser that I did not need, then resulted in me paying $1200 for a new ther... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
I have used *********** for 2.5 years for my annual tune *** etc....They have always been prompt and have done a good job, including showing me how to clean my ERV filters. It wasn't until this last time with our Tech (*****) and sale rep ****** that issues happened. The Tech came for our annual heating tune up, Once they were both finished they came down to explain that my heat exchanger had a crack in it( 8 year old furnace). Showing me pictures etc... They also stated they didn't think it was under warranty, even though *... read more
Still no call from a supervisor, Im not going away, you need to answer for almost a year of lies and bad service. Since you wont return calls, blasting on other platforms it is. ******* was super friendly and above courteous, but then the bottom fell out. I've been leaving messages for month's now, at several visits a full review of what has occurred was promised, but has not taken place. The fiasco started with trying to charge me $5000 for a new condenser that I did not need, then resulted in me paying $1200 for a new ther... read more
I have used *********** for 2.5 years for my annual tune *** etc....They have always been prompt and have done a good job, including showing me how to clean my ERV filters. It wasn't until this last time with our Tech (*****) and sale rep ****** that issues happened. The Tech came for our annual heating tune up, Once they were both finished they came down to explain that my heat exchanger had a crack in it( 8 year old furnace). Showing me pictures etc... They also stated they didn't think it was under warranty, even though *... read more
Still no call from a supervisor, Im not going away, you need to answer for almost a year of lies and bad service. Since you wont return calls, blasting on other platforms it is. ******* was super friendly and above courteous, but then the bottom fell out. I've been leaving messages for month's now, at several visits a full review of what has occurred was promised, but has not taken place. The fiasco started with trying to charge me $5000 for a new condenser that I did not need, then resulted in me paying $1200 for a new ther... read more
Still no call from a supervisor, Im not going away, you need to answer for almost a year of lies and bad service. Since you wont return calls, blasting on other platforms it is. ******* was super friendly and above courteous, but then the bottom fell out. I've been leaving messages for month's now, at several visits a full review of what has occurred was promised, but has not taken place. The fiasco started with trying to charge me $5000 for a new condenser that I did not need, then resulted in me paying $1200 for a new ther... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Still no call from a supervisor, Im not going away, you need to answer for almost a year of lies and bad service. Since you wont return calls, blasting on other platforms it is. ******* was super friendly and above courteous, but then the bottom fell out. I've been leaving messages for month's now, at several visits a full review of what has occurred was promised, but has not taken place. The fiasco started with trying to charge me $5000 for a new condenser that I did not need, then resulted in me paying $1200 for a new ther... read more
Frequently asked questions about Chief/Bauer Service Experts
How is Chief/Bauer Service Experts rated?
Chief/Bauer Service Experts has a 4.2 star rating with 1,962 reviews.
When is Chief/Bauer Service Experts open?
Chief/Bauer Service Experts is open now. It is open 24/7.
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