Chief/Bauer Service Experts

Heather S 

on BBB

a year ago

I have used this company for a while now. I trust their expertise 100%. They've always stood behind their word and their staff has always been prompt and professional. I'm sure they've had employees that weren't the best and they got rid of them. And sometimes you honestly need a new system and they try to find what works best for all budgets.I had my old unit (20 yrs old) looked at by several other companies who all said it's not worth fixing.Some people just want to pay a little ************ for years to keep their system ... read more

Lynn H 

on BBB

a year ago

STOP RIGHT HERE AND GO DO BUSINESS WITH ANOTHER COMPANY. My biggest regret of 2023 is doing business with ******** Service Experts. My home is 23 years old with the original **** unit, so I was due for a whole new system. I've used ******** Service Experts for a year or so (mainly for plumbing) so I decided to give them the business to service my whole home. BOY WAS I WRONG. First, the install crew BROKE the unit they were installing and had to go get another unit! A few weeks later, I received a call about needing to come r... read more

Goldie W 

on BBB

a year ago

Still no call from a supervisor, Im not going away, you need to answer for almost a year of lies and bad service. Since you wont return calls, blasting on other platforms it is. ******* was super friendly and above courteous, but then the bottom fell out. I've been leaving messages for month's now, at several visits a full review of what has occurred was promised, but has not taken place. The fiasco started with trying to charge me $5000 for a new condenser that I did not need, then resulted in me paying $1200 for a new ther... read more

Joshua M 

on BBB

a year ago

I have used *********** for 2.5 years for my annual tune *** etc....They have always been prompt and have done a good job, including showing me how to clean my ERV filters. It wasn't until this last time with our Tech (*****) and sale rep ****** that issues happened. The Tech came for our annual heating tune up, Once they were both finished they came down to explain that my heat exchanger had a crack in it( 8 year old furnace). Showing me pictures etc... They also stated they didn't think it was under warranty, even though *... read more

Pete M 

on BBB

a year ago

Had a window of **** and still no call for an update by 6pm. Called in at 3:40 with an update of 1 person in front of me. Called again at 6pm and was hung up on. Called back and was put on hold for 10 minutes waiting for a supervisor. Even paid for a yearly subscription yesterday. If this is how you treat your subscription customers, I really hate to see how you treat people that need your help in a pinch. I will be reporting them to the BBB and stopping all payments on my card effective immediately. Stay away from this comp... read more

Martha M 

on BBB

a year ago

Called for AC repair. The Comfort Consultant was more interested in trying to sell me a complete new HVAC unit. Then I was told would cost about ******* just for labor to repair, all parts were covered under 10 year warranty because I had just purchased complete HVAC unit from them only 4 years ago. They told me compressor was out. I called another company for 2nd estimate, got my unit fixed and running in 40 minutes with a repair cost of $115.00. The only thing wrong was a shorted out wire in the outside unit. Will never tr... read more

reynaldo B 

on BBB

a year ago

I couldn't be happier with the outstanding service provided by *********** Air Service Experts. Their team did an amazing job installing my new HVAC system. From the initial consultation with *************************** to the final installation, their professionalism and expertise were evident at every step.****'s expertise came through when he helped us secure a $1250.00 **** card from Lennox and a $1240.00 energy efficiency rebate from CPS. Additionally, for our 2023 taxes, we're eligible for a 30% Federal Tax Credit for ... read more

Roger K 

on BBB

a year ago

************** renewed my contract for scheduled service after the May, 2023 expiration date after I had put my home up for sale in April, 2023 in case of any mishaps which might occur while on the market. The cost of renewal was $144.00. The house was sold July 24th, 2023. I notified the ******, ** office July 25th, the house had been sold. I was informed I had a refund of $108.00 dueand that was with NOT even having the routine inspection done which was due in September.After two follow-up phone calls with Customer *******... read more

Shanaye L 

on BBB

a year ago

This company blew my service expectations out of the water! I was able to get same-day service for an emergency on the weekend and a solution in place the very next day. The team that made this happen ****, *****, and ***** were amazing! They helped me find affordable options, educated me on the situation, didn't rush, and delivered! They truly helped me find a solution that worked for my budget and went above and beyond in delivering that solution right away. They were men of their word, arrived on time, worked consistently... read more