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Specialties Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.
151 19th Ave, Moline, IL, 61265, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:30 a.m. to 5:00 p.m. | |
Tue | 8:30 a.m. to 5:00 p.m. | |
Wed | 8:30 a.m. to 5:00 p.m. | |
Thu | 8:30 a.m. to 5:00 p.m. | |
Fri | 8:30 a.m. to 5:00 p.m. | |
Sat | 9:00 a.m. to 1:00 p.m. | |
Sun | Closed |
They should be a 0 star!! I had booked a vacation for morocco to fly on april 6th , The doc recommended us not to fly since my wife is pregnant (because of the whole coronavirus ), tried to call ***** *** ******* there was no answer , so decided to call my Chase credit card (Chase business ink preferred )which supposably i have a flight insurance on and can dispute with no issue , called chase dispute department waited online for 45 minutes before someone answered , i explained her the situation and she refuses to file a dis... read more
I have been a loyal chase customer for years and I have had credit cards and loans open with them. I am really upset because I've been trying to sell my car and the dealership lost my lien release so, I've been fighting to get one sent to me ASAP and Chase won't cooperate. Upon requesting the lien release, Chase promised me last week on Tuesday, March 3 I would get my lien release in the mail within 3 business days. Well, 3 business days past and I called them inquiring to where this lien release is and asked for it be overn... read more
After a fantastic standing with Chase, they have allowed a scammer from China steal $299.98 from me. Ordered an Oculus VR system through a ******** ad (** owns Oculus). Reported that a day later the company took the money and their online store was no longer there. A few weeks later I received a very cheap plastic soap dish, a cheap plastic fidget spinner and a miniature tin spoon and fork. Chase says you got something so it stands! I can’t return them because the address is a fake too! They do not protect you like they clai... read more
I was on the telephone with Chase because I was trying to use their "dispute resolution center." The Chase Dispute Resolution Center kept asking me for more information even though the merchant had already promised a refund, which I had yet to receive. While I was on the telephone, I was told for the very first time, after weeks of working with the Chase Dispute Resolution Center, that Chase had made an agreement with the merchant, a California-based tech company, to not dispute their transactions via the Chase Dispute Resol... read more
If I could give less than one star I would. We had a fraud charge to our account so I called chase and they gave us the credit right back. The next day the charge was back on there. I called them again and they said that since it was pending they had to wait till the charge went through before they could totally refund it. By the end of day it was there, but it was the company that refunded me the money NOT CHASE. Now after a few weeks they took the money back out again saying that they took back the credit that they gave me... read more
Business response:
We responded to our customer's concerns in our letter dated March 10, 2020. To protect our customer's privacy, we are not providing you with a copy of our letter/any details of our conversation. Our customer may use their discretion in sharing our response directly with you.
I strongly recommend that consumers do not choose this bank to provide a mortgage and/or refinance if your residences is a development with a HOA. The employees, who sounds like they read from scripts, make you jump through hoops with constants requests for information. I am a professional with impeccable credit. I have never been late with a mortgage payment but after nearly a month of requests and pointless questions, my application to refinance was denied based on some issue with the HOA Master Insurance policy. One of th... read more
This company has the worst customer service I have ever experienced. First, I opened a checking account online, which they approved and sent me a debit card for. Two days after I received the debit card in the mail, I got a letter through the mail stating that upon further review, they were closing my checking account. No real reason was given, just that they decided to close it upon the review. I had transferred $250 into this account from another bank account, which had debited already, but had yet to show up in the Chase ... read more
Business response:
We responded to our customer's concerns in our letter dated March 9, 2020. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you
If I could give zero stars I would. I have been banking with chase for over five years and have had nothing but issue after issue with them. My most recent was with me walking up to an ATM machine, the machine never gave me my money but was still taken from my account. Chase refuses to give me my money and denied my request for a claim.
I signed up with chase to have my auto loan payment be made via draft out of my bank account. During the life of a loan you can change the due date twice. I did so twice. Chase changed the draft out of my account date but FAILED TO CHANGE DUE DATE. At the SAME TIME I don’t receive an email about any late payments. After many many many countless calls to chase they refuse to fix this issue. I ALSO go paperless with billing until recently. I don’t have mail come to me with exception of government items to be mailed. HENCE goin... read more
Chase Bank has a 1.3 star rating with 255 reviews.
Chase Bank is closed now. It will open at 8:30 a.m.
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