Chase Bank

Sidhartha R 

on BBB

4 years ago

Really bad customer service. One of my card was held because of a wrong transaction classification as fraud. And I was not able to use it. I had to wait more than 1:30 minutes to talk to a customer rep. I sent 5 secure messages still nothing was done. 

Meh R 

on BBB

4 years ago

I have had this account for only 1 month and decided to open another account to have my direct deposits go into (both online accounts). However, without notifying me they closed the account my direct deposit was going to and sent it back to my employer. I have spoken to numerous of chase call center Representatives and they advised that there was nothing they can do. I even talked with the account supervisor, Amit, in The Lost Prevention department and every single call center representative including the supervisor advised ... read more

Anna W. 

on BBB

4 years ago

Entered by BBB Staff AF: June 22, I went through the drive through to deposit cash and get a sheet of checks. The next day, the money that was deposited was not in my account. I called June 23rd to inquire about the deposit and was told it was put in someone else's account. The bank said they were going to put the money back into my account. Then, I paid rent by check on July 1st and dropped it off. The rent was never taken out of the checking account. July 7th the apartment manager emailed the me and said that the my check ... read more

Dustin W 

on BBB

4 years ago

Opened a savings account based on an offer of $200 bonus if you put a minimum in for 90 days. Upon opening and trying to fund account I was unable to fund from Chase side. A rep told me due to risk that I had to link my funding account and initiate the transfer from that account. It took two days to fund the account after verifying the small deposits. I immediately funded the account. At the end of the first month I was charged a $5 service fee as one of the criteria was not having a $0 balance at any point. So for the two d... read more

Maricel G 

on BBB

4 years ago

JPMorgan Chase does not deserve a One Start. It is incredible how JPMorgan Chase treats a customer that has been doing business with them for more than 10 years. Since yesterday I have been trying to access my online account and is impossible. I spoke with more than 6 representatives and the last one hang up the call. How RUDE and UNACCEPTABLE, JPMorgan Chase needs to provide a better training to their employees and have qualify personnel banking. Coming from a family with banking background I can tell you that your VERIFICA... read more

Andrew M 

on BBB

4 years ago

I have used Chase Bank for over 20 years of my 38 years on Earth. I have had credit cards (still unfortunately do until the upcoming transfer clears) and multiple auto loans that have been paid in full. My most recent auto loan came to term in June of 2021. Payments automatically came from my CHASE BANK ACCOUNT from day one of the loan. In 2018 there was a medical emergency in my family. I called Chase to let them know. They were helpful and we split a couple payments in half that caused 2 late fees. I agreed to these and ap... read more

larry k 

on BBB

4 years ago

I have used chase bank for my ****** account , my account has charged several thousand in the last month , I cant get logged online called for help & they couldn't get me on line either to look at what charges have been made . I have never been so put off by a bank, and was told on the phone my card must be comprised ( no shit ) but no help to resolve it, I now have to drive 35 miles to get to a bank location to be certain this card is closed & any accounts I still have there are closed. I know this does not sound like much ... read more

Joseph H 

on BBB

4 years ago

The bank that is always trying to find a fee for you! I’m closing a business account with them due to all the problems I’ve had in my first year of using them. Then when I have problems and call, I get a foreign person 90% of the time that doesn’t speak that good of English and never get my problem fixed due to that reason! 

Natalie Y 

on BBB

4 years ago

I've been a customer of Chase since they bought my old bank many years ago. Recently I've moved to Iowa, a state that has no branches... anywhere. I also bank with ****. That's important later. I've recently had a legal name change. Chase requires that you go into a branch to get this done, which is not possible as again, there's no branches anywhere in the state and thus can't stop by one as if I lived pretty much anywhere else. **** however has no branches pretty much anywhere. The process was simple, upload the legal docu... read more