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Charles P. Rogers
- Furniture Stores
- New York, NY
About this business
New York's factory direct one-stop-shop for quality mattresses, beds, daybeds and bedding since 1855. We actually design and build the beds we sell and we'll ship anywhere you make your home. Our range of styles includes high quality mattresses, wood, brass, iron and leather beds from original, century old classics to innovative contemporary designs, often seen on the pages of leading home decorating magazines. Charles P. Rogers beds are the first choice of leading decorators and designers, yet we also sell direct to the pub... read more
Location details
26 W 17th St, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Customer support has been horrible and the product not much better. Returned my mattress on Nov 11, 2020 and still have not received my refund. Filed a dispute with the credit card company because no one at Charles Rogers responded to my inquiries. Extremely disappointed with my entire purchase experience. I never received the first mattress and after multiple attempts I finally got someone to ship another. The one I received caused significant back pain and so returned it within the first 45 days. It was picked up on Nov 11... read more
Business response:
We are very sorry you have not received your refund. Unfortunately, when you placed a chargeback/dispute with your financial institution before we were able to verify your charitable donation and refund your money. We agree you are entitled to $799 but are unable to refund because of the chargeback. When a chargeback is initiated both our payment processor (pay pal) and the customer's financial institution take control of the funds while an investigation is performed. Until that investigation is complete (approximately 90 da... read more
RecommendedThe Charles P. Rogers company is the kindest most compassionate and caring company I have ever dealt with and I will tell you why. My dad bought my mom a beautiful brass and marble bed for their 30th wedding anniversary. My dad has since died of cancer and my mother's 84th birthday is coming up and I did not know what to get her. I thought it would be a great idea to surprise her with this bed which has been in storage since my dad died 10 years ago. I took the bed out of storage and it was a bit tarnished so I hand polished... read more
great quality, and wonderful customer service
Their return policy needs work.
Business response:
Hey, Karl Mason, we are so sad to hear about your negative experience. Can you please reach out to Thomas our Customer Experience Manager @ Thomasb@charlesprogers.com? We want to know where we went wrong, so we can better serve you and our future customers. Thank you so much for your feedback.
Tina listened to my needs and helped me order the most comfortable, restful mattress for deeper sleep and to support a neck/shoulder injury. I was concerned about ordering a mattress during the pandemic, when I couldn't try it in person. She is forthcoming and a total gem, call her at Charles P. Rogers if you need a mattress! I recommended the Estate 9000 Luxury Plush - it's both supportive for someone who doesn't want to wake up from a mattress wobbling, yet gently conforms to your position. Thank you, Tina!
My experience purchasing an Estate SE mattress and foundation from Charles P. Rogers was a very positive one. I went to the East 59th Street showroom and tried out the well-made mattresses with the informative assistance of the salesman, Sean S. He allowed me to spend time laying on various mattresses without any pressure to make a purchase. I decided on the queen-size Estate 5000 Plus mattress with a 5-inch box spring foundation. Unfortunately, after a couple of months of sleeping on it at home I realized that it was not th... read more
Bought the Estate 9000 Luxury Plush less than 5 years ago. When I bought it I reached out to ask them if it was supposed to feel like a brick. They said it would get softer. Nope. They have no "Try for 100 days' like most companies now so we were stuck with a $2,395.94. Fast forward, we purchased a Layla Hybrid Plush; and I get 120 days of trial to see if we like it.. My so called Luxury Plush from Charles P Rogers went out with the trash this morning....
Business response:
Actually, Mr. Carmina we do have a 100 comfort trial. You can find it here: https://www.charlesprogers.com/frequently-asked-questions.... We hope you enjoy your Layla and don't feel the need to leave a similar comment five years from now for them.
We had been unable to order a bed from another retailer as we were ordering from New Zealand for New York City (Macy’s couldn’t cope with the international cc) and needed a delivery ASAP. Sean at Charles P Rogers was quick to help us and we bought a luxury mattress at a very good price with delivery the next day. Even a mixup by us and time zone troubles which kept the truck waiting resulted in a redelivery and very happy communications from Lauren and Linda! Thank you so much my daughter now has a comfy place to sleep! We w... read more
Had a horrible experience ordering mattresses from here in September. The price we were told on the phone when we placed the order with Tina did not match the price we were billed when the mattress shipped, which was over $500 more than what we were told. After weeks of phone calls (impossible to get in touch with them once you've purchased), CPR was unwilling to right the wrong. We eventually disputed the charge on our credit card, which got their attention. They said that if we dropped the dispute they would refund us $150... read more
Business response:
Ms.Boiarsky- We would like an opportunity to set the record straight. You ordered mattresses and were unhappy. We began an exchange process for a new mattress model which you accepted. We DID make mistakes in rewriting the order for the new mattress you had chosen, these were paperwork errors. After delivery of the new mattress, you contacted us regarding the mistakes made and indicated you were unhappy with confusion on the pricing. In good faith, we came to an agreement and a settlement which you were happy with. You were ... read more
Frequently asked questions about Charles P. Rogers
How is Charles P. Rogers rated?
Charles P. Rogers has a 4.4 star rating with 620 reviews.
When is Charles P. Rogers open?
Charles P. Rogers is closed now. It will open at 10:00 a.m.
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