Big Brass Bed
Charles P Rogers Beds has been supplying New Yorkers with high quality vintage beds for 150 years. They have some of the most amazing brass beds as well as antique canopies and iron beds. The restoration work is first rate. They also sell some new pieces but it's the older material that jumps right out at you.
Worst Customer Service on the Planet
Charles Rogers won't let you inspect the bed you order before accepting it! They promise to replace any damaged beds but they don't. My bed arrived damaged. It's four months later and I still don't have replacement parts. The bed wasn't all that "hot" to begin with and certainly not worth all the resulting hassle. I wouldn't order anything again from them. Their guarantee is worthless.
Beautiful bed!
I received a nice discount on my bed - the Hamilton Sleigh - due to a President's Day sale, free delivery, and great service from the delivery company. The bed arrived in crating that could survive armageddon, and was pristine upon unpackaging. Perfect condition with nary a hairline scratch. The bed was easy to assemble with two people - though the instructions left a bit to be desired. At the end of the day, this is an hierloom quality piece of furnture. Solid mahogany as advertised. Heavy as can be. And just... read more
I love my bed.
I live in N. Va. but when in NY I always go by Charles P. Rogers to see what's new. They are not a huge company but are willing to ship anywhere. They have added very nice bed linens, I bought a 400thread sheet set for $99 dollars. They also now make beautiful wood sleigh beds and even some excellent leather pieces. I had my bed (hamilton) shipped to me and it arrived just as promised and the staff (Niles?) was very good to work with. I highly recommend taking a look at there beds before shopping at a major re... read more
Online Shoppers Beware Color of Stain
I had seen good reviews and got swatches for several of the beds at Charles P. Rogers and ultimately ordered the Medium Mahogany Sleigh with the Makore headboard. UNFORTUNATELY, the stain on the bed was not what I thought I was getting and did not blend well with my furniture. I spoke with my sales person, and sent photos showing the swatches and the bed and the differences and though the sales person discussed the issues with me, I could not exchange nor return the bed, so BUYER BEWARE,... read more
Very pleased with choice of company
Boston Brass bed was packaged extremely well,i.e. shipped from coast to coast. Bed is very sturdy as hoped. Couldn't be happier with the service, price, delivery, and beauty of this bed.
Charles P. Rogers Brass Bed Inc.
We've had our brass bed for 25 years and still love it. The quality you get at this store is like no other brass bed. They're pricey but so worth it for what you get. We're extremely happy with our bed.
Customer support has been horrible and the product not much better. Returned my mattress on Nov 11, 2020 and still have not received my refund. Filed a dispute with the credit card company because no one at Charles Rogers responded to my inquiries. Extremely disappointed with my entire purchase experience. I never received the first mattress and after multiple attempts I finally got someone to ship another. The one I received caused significant back pain and so returned it within the first 45 days. It was picked up on Nov 11... read more
Business response:
We are very sorry you have not received your refund. Unfortunately, when you placed a chargeback/dispute with your financial institution before we were able to verify your charitable donation and refund your money. We agree you are entitled to $799 but are unable to refund because of the chargeback. When a chargeback is initiated both our payment processor (pay pal) and the customer's financial institution take control of the funds while an investigation is performed. Until that investigation is complete (approximately 90 da... read more
I bought my brass bed in 1988 and after 3 moves and 4 children my brass bed is still in excellent condition . The craftsmanship is impeccable and still shines as the day I bought it.
I made a call for the first time to Charles P. Rogers yesterday. Two small solid brass balls came unscrewed a few months ago. More of a decorative look than anything else. I lost one of the brass balls and spoke to Thomas yesterday who asked me for pictures of the bed and the brass ball since they don’t make the bed anymore. He was courtesy, ver... read more
Google reviews (335)
Recommended