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Cassell Controls Heating & Ac

4.7

About this business

Service that exceeds your heating and air expectations in South Carolina! Since our inception, Cassell Brothers Heating & Cooling has been committed to offering quality service and HVAC installations. Throughout the years we have held steadfast in our goal to stand heads above our competition in the South Carolina heating and air industry. Family owned, we employ well-trained, courteous employees with the same commitment to all of our customers. In an age of faxes, mobile phones, and voice-mails, Cassell Brothers Heating & C... read more

Location details

10042 Broad River Rd, Irmo, SC, 29063, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.7131 reviews
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Elsie Graham's profile image
Elsie Graham 
recommend  Recommended
5 years ago

I was kept notified as to the arrival of our service rep. hewas courteous and well mannered. 

Business response:

Awesome! This is the customer experience we strive for! 

Gloria Marquard's profile image
Gloria Marquard 
recommend  Recommended
5 years ago

Cannot even begin to tell you the experience I had with this company tonight. Above and beyond any company I have ever had experience with. They told me how to fix the problem over the phone and it worked. I will def sign a maintenance agreement with them they have def earned my business. Thank you thank you 

Business response:

That is awesome to hear! I'm glad we are able to get you up and cooling with minimal disruption to your schedule! We look forward to serving you for years to come 

Lucinda Minnick's profile image
Lucinda Minnick 
recommend  Recommended
5 years ago

Very professional but friendly at the same time very knowledgeable with no sale pitches. Very trustworthy 

Business response:

Thank you for the positive review! 

Sharon Lee Jeffcoat's profile image
Sharon Lee Jeffcoat 
recommend  Recommended
5 years ago

Consistently dependable and trustworthy. No big sales pitches but if they say you need a part or repair, you need it. 

Business response:

Thank you for the positive review! 

Colleen McCarthy's profile image
Colleen McCarthy 
recommend  Recommended
5 years ago

Omg! These guys are amazing! It was 87 degrees in my house and they worked with me to get things done! They came within hours to install window units in my home to cool it down until they could get me a new a/c unit! Lewis, Frank, Luke and Cole...they were so courteous and professional! I would highly recommend Cassell Brothers.. please use them! 

Kelly Michalowski's profile image
Kelly Michalowski 
recommend  Recommended
5 years ago

They are professional and helpful in taking care of your unit(s) 

Jim Thrower's profile image
Jim Thrower 
recommend  Recommended
5 years ago

Recently called on Cassell Brothers in an emergency situation and their response was quick, courteous, and professional. They thoroughly satisfied our need with a new AC and even loaned us window AC’s to keep us cool until they could install our unit. Thanks to Service Technician,Tyler Hood, who came out and took time to thoroughly assess our need, to Comfort Specialist, Lewis Williams, who came out that very evening to offer and explain to us our “options”, and to Sales Manager, Bryan Couch, who came out to our home the nex... read more

Business response:

I'm so happy to hear that you had a wonderful experience. As Kim said, we aim to provide 5 star service to every single customer and treat them like family 

Adelaide Powell's profile image
Adelaide Powell 
recommend  Recommended
5 years ago

Thank you to Lewis. He came Sat. morning of Memorial Day weekend! We had a quote in hand by 3 and signed at 9 that evening and by 10 that night we had a day certain for installation. Thanks also to John and his crew for making the installation seem so easy. They stayed late to make sure we had air conditioning! Not only were they professional, but just good people. Thank you! 

Lauren Matthews's profile image
Lauren Matthews 
recommend  Recommended
5 years ago

Highly recommended. Jeremain was great. 

Frequently asked questions about Cassell Controls Heating & Ac

How is Cassell Controls Heating & Ac rated?

Cassell Controls Heating & Ac has a 4.7 star rating with 131 reviews. 

When is Cassell Controls Heating & Ac open?

Cassell Controls Heating & Ac is closed now. It will open tomorrow at 9:00 a.m. 

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