Carrington Mortgage Services, LLC

RENEE 

on BBB

8 years ago

The only reason they received one star is they wouldn't let me leave a review if i didn't. This company is horrible. Chase sold my mortgage to them in January 2017. I started paying my payment in February. On April 24 I called to make a payment ahead of time as i always do. On May 1 they took another payment. Not only did they take the payment they are refusing to discuss this with me because my husband died and my name was not on the mortgage......on the title or deed....but not the mortgage. When i called i told them i nee... read more

Fred S 

on BBB

8 years ago

It seems this business can not receive their payments not matter how you send them to them! They lose or the transactions never go through even though we get a receipt saying it was received and submitted!.They do not contact you immediately. They send a letter 2 weeks later and try to get you to submit a payment through western union! Yeah right so shady!! They have tried foreclosing on us every other year! We have to show them that these payments do go through our bank! What a headache! Worst place to do business with! The... read more

David M. 

on BBB

8 years ago

My house flooded, and took on 4ft of water in August of 2016. My flood insurance provider cut a check that was put into restricted escrow with a different mortgage carrier. I filled out all the necessary paperwork, and the process went very smoothly. I was able to get to the funds necessary to start rebuilding my house. Fast forward 6 months later, I'm ready to receive my final large disbursement when I find out that Carrington had acquired my mortgage. Dealing with Carrington has been an absolute nightmare. Suddenly, the p... read more

Ryan P. 

on BBB

8 years ago

Problem#1. Carrington mortgage services bought my mortgage I did not choose for them to have it. They raised the amount that I needed in my escrow account for the first year and a half. It raised my mortgage payments $50/month. They never lowered the payments until I called to confront them about it. Problem #2. I paid my mortgage on time April of 2016 but it didn't go through apparently. Although it still to this day shows that I paid twice that month. Through miscommunications throughout the whole month they waited until t... read more

L.R. 

on BBB

8 years ago

I am shocked that Carrington Mortgage has a At rating with the BBB!!! This company specializes in lying, cheating and stealing other peoples homes! I was with Chase for 6 years and needed to modify my loan due to an over 200.00 increase in my monthly payments. After months of paperwork and finally being approved for the modification with Chase, they sold my mortgage to Carrington who demanded that I pay back the 2 missed payments that Chase told me to skip (in order for me modification to be approved) plus my increased month... read more

Danial M. 

on BBB

8 years ago

Carrington is about to start charging for online payments. I have complained several times that their online payment system could only process the expected amount even though it appears to allow additional principle to be paid. And after providing such poor service they now want customers to pay, TO PAY! They send excessive mailings, how about stop that, as I have suggested and not charge customers in good standing just to pay you? I pay all my creditors online and nobody else charges for it, this is ridiculous. 

Jon K. 

on BBB

8 years ago

My loan was sold to them and I got the notification on January 27 and my loan payment was due on Feb 1st and I called them to make a payment and they said that they hadnt gotten the info yet to let me make a payment and they would send out a letter with the information, i still hadnt gotten by the 13th of feb so i called them back and they said everything was OK and that I wouldn't be charged a late fee. I got the info on the 16th and went on the website to make a payment and set up payments and it had the late fee added. i ... read more

Sheryl B. 

on BBB

8 years ago

BOA sold my loan to Carrington a couple years ago & my payments just keep going up annually. I have been receiving calls from Carrington monthly asking me to refinance, telling me that I could potentially lower my mortgage by $100-$150 per month. Two days ago I received a statement telling me that starting this May, my mortgage would increase from $867 per month to $955 (I’ve owned the house since 2010 and my monthly payments were never more than $916). I called and spoke to a representative and asked if they could please ex... read more

Christopher K. 

on BBB

8 years ago

No so sure they're not corrupt. I was mailing my payment in 2 weeks in advance and the check would never be cashed until the day after the due date almost every time. Then amazingly, a late fee would show up on my next bill. I really don't think the postal system is THAT slow. It really looks like either they are incompetent at receiving checks for payment, or they are holding them to create late fees. Now, the pay online option costs $5.