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Carmax, Inc.

4.2

About this business

Welcome to CarMax, America's #1 used car retailer. Finding the right car for you is easy with our no-haggle prices and wide selection of vehicles. We stand behind our used cars with a 5-Day Money-Back Guarantee. See our local CarMax for written details. Visit carmax.com to explore more than 40,000 vehicles at our 160+ CarMax locations nationwide. 

Location details

16110 North Fwy, Houston, TX, 77090, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.23,299 reviews
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Vicki Schellenger Martin's profile image
Vicki Schellenger Martin 
recommend  Recommended
6 years ago

We had a very positive experience, the salesman try their best to get you the car you want with the options you want and they kept looking for the car we wanted and would send us links to cars they found that matched what we were looking for. And when we fell in love with a car they HELD it for us, another dealership sold a car I was on my way to look at and even had an appointment with a salesman to look at, but not CARMAX, they hold the car for YOU!!! 

Kat Watson's profile image
Kat Watson 
recommend  Recommended
6 years ago

Excellent Service. Knowledgeable Staff. They listened to your car buying needs and wants. The staff walked the buyer through the whole buying process - explaining every step till you were satisfied with your purchase. 

Sally S Hernandez's profile image
Sally S Hernandez 
recommend  Recommended
6 years ago

Had a great experience today at CarMax! Matt Zinn was our sales consultant & he was exactly the right type of sales rep for us! Patient, knowledgeable, & he never rushed us. We found just the car we wanted including the mileage & price range we wanted. Left with that car & easily traded in our previous car. Was such a smooth process & every employee we interacted with was pleasant. Highly recommend! 

Anthony Ustica's profile image
Anthony Ustica 
recommend  Recommended
6 years ago

No haggle price is true. It was a relatively easy experience. I would definitely recommend them to anybody. A couple of hiccups at the end with cleaning the car and them damaging a hubcap but overall the experience was excellent and they are buying me a new hubcap. 

Kyle Cockrell's profile image
Kyle Cockrell 
recommend  Recommended
6 years ago

Great to be apart of the family! 

David Randal Hinton's profile image
David Randal Hinton 
recommend  Recommended
6 years ago

My name is David and we bought a Chevy equinox! Found out it had a safety feature that my wife and I just could not wrap our head around! So before our 5 day grace we brought it back and purchased a rogue and my wife loves it. I say that to say this Samson was my sales guy and Maria was also involved! And please please don’t listen to the negativity about CarMax ! Samson was amazing ! He actually made it all a lot of fun ! He worked very hard to make his customers satisfied ! Awesome job Samson you went above and beyond the ... read more

Bryan Cantu's profile image
Bryan Cantu 
6 years ago

While sitting outside at Buffalo wild wings down the street from the I 45 north location, (which is a smoking section ok'd by mgmt) A very rude employee of carmax interrupted our conversation asking my wife to extinguish her cigarette. I informed him that this is a smoking section and he started whining like a petulant child. We moved a few tables away laughing at his childishness. Needless to say, we (my family, or my company) wont be buying anymore vehicles from carmax at any location from this point forward. Hello Enterpr... read more

Mikki Halloran's profile image
Mikki Halloran 
6 years ago

I picked up my car after being serviced and was disappointed to find it covered with bird poop on the drivers side window, used tools and a styrofoam cup of water in the cup holder of my car and grimy finger prints and muddy shoe prints on the inside of my car! That is SO nasty and disrespectful and angry that we were not given a courtesy wash or even a cursory wipe down of the inside! We pay too much money to carmax for this vehicle and service for it to be handled in such an unprofessional manner. I have photos if there is... read more

Tara Messimer Cooke's profile image
Tara Messimer Cooke 
6 years ago

We love our new Jeep! 

Frequently asked questions about Carmax, Inc.

How is Carmax, Inc. rated?

Carmax, Inc. has a 4.2 star rating with 3,299 reviews. 

When is Carmax, Inc. open?

Carmax, Inc. is closed now. It will open on Monday at 9:00 a.m. 

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