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5 years ago
Hi Tammy, I sincerely apologize for your terrible experience today. That is absolutely unacceptable. I've called and spoke with the employees there today. They claimed they never saw you guys, and they all feel awful about it. I know that is not the norm over there and I'd like to offer you a gift certificate in hopes of regaining your business. I can leave it in the office for you all or if you like I can mail it to. I know how that feels and I'd have been highly irritated as well. I hope to have the opportunity to make things right with you guys. Please let me know what I can do. Sincerely, Chad Ps, I just realized that your folks are Tank and Janie who are wonderful people and have been close friends to myself and my family for years. I actually called your mom just now and spoke with her. Once again, I'm truly sorry for what happened today.