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Bournival Jeep
- Car Dealers
- Portsmouth, NH
About this business
Location details
2355 Lafayette Rd, Portsmouth, NH, 03801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worse dam dealership ever, I will never do business with them again. Make promise and can’t keep them
PLEASE READ AND BE AWARE OF THIS COMPANY: 1. We were told one price and then told they “had several other people interested in the same vehicle so they required full sticker price” no negotiation period. Price changed. 2. After working on this “deal” for 6 hours we Drove 3.5 hours. The vehicle wasn’t “ready”. (??) we waited almost 2 hours before even seeing the Jeep. 3. We were lied to about a “I used a coupon for an extended warranty and it won’t cost you a thing”. Free = 2500$ added to the financing. 4. Crack in the Windsh... read more
Business response:
Hello Tammy, We have received your review and a member of our team will be following up. Best, Customer Relations Manager reviews@allstarautomotive.com
This company is a joke. They advertise one thing and when you get here it is another. The guy who “helped” us is an a**hole.
Business response:
Dawn, Please know we take your feedback seriously and we would appreciate the opportunity to connect with you and review your concerns. Rest assured, we always want to provide respectful experiences to our guests. Please reach out to us at reviews@allstarautomotive.com with your best availability because we would like to discuss what happened. Best, Customer Relations Manager reviews@allstarautomotive.com
RecommendedWell if I would have read the reviews before I made my appointment, I probably wouldn’t have come. However I started reading reviews while I was waiting for the diagnostic results. My experience was nothing short of amazing. Everyone I encountered was professional and communicated every step of the process. My daughter had some recall work as well as a repairs to her sunroof. Excellence from start to finish. While I hope we don’t need repairs anytime soon, if we do I will not hesitate to bring the car to All Star.
Business response:
Brigette - We are pleased to know that each service appointment with our team has been an amazing experience. I will be sure to praise him on a job well done, and pass the message along to his manager. We greatly appreciate your loyal business, and thank you for making us your service center of choice!
RecommendedGreat place to buy!! Fair prices without the typical dealer tricks. Staff is laid back and super knowledgeable about what they are selling. I wish I had started my car shopping here!! highly recommend ask for Steve T.
Horrible experience. -3/10
RecommendedPicked up my 10 year old SUV after being detailed and it looks and feels brand new. The detail shop did a wonderful job. Highly recommend 👍!
Business response:
Thanks, Kristen! Can I turn this into a post to highlight on our page?
We got our Grand Caravan a year ago. Red flag should have been when are sells person didn’t know our questions. But we had a flat tire and we were unaware that our 2019 Grand Caravan didn’t have a spare or jack. What car doesn’t have in 2019 a spare and a jack. Every car we have ever bought has had one no questions asked. When we called to ask about it the people were completely RUDE and said we could pay like $500 for a jack and spare. Really!! We Will NEVER buy ANYTHING from them AGAIN.
Business response:
Rachel, We regret to learn of any disappointment and would like to connect with you in regards to your questions about a jack and a spare tire for your Grand Caravan. Please contact us at your earliest convenience to discuss further. We hope to turn around any future experiences. Best, Customer Relations Manager reviews@allstarautomotive.com
We have been going to them for years.. like about 15+ years... and my husband and I are pretty frustrated... We bought a charger and are trying to get our warranties refunded.. we went through the dealership.....one of the warranties went to the leinholder and we have been waiting on the other 2.... my husband has called them 7 times, left messages, asked for a manager to help out with finding out where the other 2 warranties are in process.. even messaged them on Facebook.. NOONE has returned his calls!! Very frustrating.. ... read more
Business response:
April, Thank you for reaching out and bringing this to our attention. We have contacted Mr. Boykin, and notified him of his refund status. Please feel free to reach out to us directly, as the concerns of our customers are important to us. We hope to have a continued relationship with you. Best, Customer Relations Manager reviews@allstarautomotive.com
Frequently asked questions about Bournival Jeep
How is Bournival Jeep rated?
Bournival Jeep has a 4.5 star rating with 740 reviews.
When is Bournival Jeep open?
Bournival Jeep is closed now. It will open at 9:00 a.m.
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